Emergency Telephone Procedures
ALL EMERGENCY SITUATIONS AND CALLS SHOULD
IMMEDIATELY BE REFERRED TO PUBLIC SAFETY AT ext. 5555.
Here is what you should do if the call is critical and cannot be transferred to Public Safety:
DO
Remain calm and respectful
Ask who, what, where, when and why
Write everything down
DON’T
Lose your temper or become hostile
Put them on hold if at all possible
Accident or Injury
In the event of an accident or injury:
1.
Call 5555 and give essential information:
Your Name and phone number
Location -- building and room number, or other specific
location
Nature/Type of emergency and victim's condition
Status of the emergency (in progress or ended)
Any immediate threats to life
Any danger to emergency responders
Need for medical or other assistance
Other information that would aid the emergency response
2.
Notify your supervisor.
Fire
If you detect a fire or smoke condition:
1.
Notify everyone in the immediate area
2.
Activate the building’s fire alarm system
3.
Notify Public Safety
4.
If there is smoke or heat - stay low
5.
Before opening any door, feel it to see if it is hot
6.
If the door is hot, do not open, use an alternate exit
7.
If the door is not hot, open cautiously
8.
Do not use elevators during evacuation, use stairways
Bomb or Terrorist Threat
In the event of a bomb threat:
1.
Keep the caller on the line as long as possible. Ask the caller to repeat the message. If possible, write every word down that is spoken
by the person making the call.
2.
Record the date and time of the call.
3.
If the caller does not indicate the location of the bomb or the time of possible detonation, ask the caller to provide this information.
Ask the exact location of the bomb (building, floor, room, etc).
Ask what kind of bomb, timing device, etc.
Inform the caller that the building is occupied and the detonation of a bomb would result in death or serious injury to many
innocent people.
Pay particular attention for any strange or peculiar background noises, such as motor running, background music (and the type of
music), and any other noises which might give even a remote clue as to the place from which the call is being made .
Listen closely to the voice (male-female), voice quality, accents and speech impediments.
4.
Contact Public Safety IMMEDIATELY at 5555.
5.
Notify your supervisor.
6.
Evacuate the building.
Other Important Calls That Cannot Be Re-directed
For example, an employee calls to say they are in the hospital or some other possible emergency
1.
Get as much information as possible and contact Public Safety with:
Their Name
Location
Telephone Number
Nature of Situation
Who to contact at Babson College
Relatives to contact
Media Requests Related to Emergencies
(Television, Radio, Newspaper or other types of reporter)
Contact the Director, Public Relations at ext. 4549 or Associate Director, Public Relations at ext. 4621