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Appendix A — Frequently Asked Questions

What is speakerphone feature ?

During phone conversations, modem speakerphone feature allows you to speak

over the microphone and receives from the speakers.

A.2 Common Problems

How do I identify the MDP3880 modem card and its driver ?

MDP3880 has its model name printed on the serial number label located at

the rear of the card.
Alternatively, you can issue an AT13 command using any Telephony Data

Terminal application to get the driver version.

This modem is set to V.90.  But why am I getting slow connections to

my ISP ?

Majority of the telephone lines and ISP are already supporting V.90 connections.

However, like all data connection, the connection is sensitive to the amount of

noise present in the phone line.  Hence, only very “clean” phone line can get

high connection rate or throughput.  You may want to check with your telephone

provider.

The modem hangs up when an incoming call is received.

Disable the Call Waiting function for the Online Service, Internet Connection

and/or communications software you are using.

When I tried to dial out, the system gave me an error message “No

Dial Tone”.

Check the Telephone Cable connection. If necessary, plug out the Telephone

Cable and reconnect the cable.

Summary of Contents for MDP3880SP-U

Page 1: ...PCI 56K MODEM User s Manual Version 1 1 MDP3880SP U ...

Page 2: ...lation Notes Setting Up the Modem Card 3 1 Installing the Modem Card 3 2 Connecting the Modem Card Installing the Modem Driver 4 1 For Windows 95 4 2 For Windows 98 4 3 For Windows NT 4 0 Testing the Modem Card 5 1 For Windows 95 98 5 2 For Windows NT 4 0 Contents 4 5 6 6 6 7 8 8 14 14 19 11 17 20 20 23 ...

Page 3: ...Frequently Asked Questions A 1 Technical Terms A 2 Common Questions Technical Specifications TAD Connection P N 040 512410 111 24 24 25 32 34 ...

Page 4: ...t 3 Installing the modem driver required to run the modem 4 Testing the modem The section Frequently Asked Questions FAQ will explain some of the technical terms used in this manual as well as the possible solutions for some of the commonly asked questions by users For further technical details on your card you may refer to the ReadMe txt file found in your MDP3880 Installation CD ...

Page 5: ...tions including data communications sending and receiving of faxes as well as telephone speakerphone operations The intensive demands of today s Internet applications will no longer be a bottleneck Using the 56K PCI Modem you can now download graphic intensive web pages high bandwidth audio and video files as well as large file size software programs at speeds of up to 56Kbps ...

Page 6: ...ou are ready to install it Always try to hold your card by its edges Avoid touching any electronic components on your card Static electricity can cause permanent damage to your card To prevent such a damage you must ground yourself during the installation Before You Begin This chapter contains information that your need to know before installing your modem card They are the basic system requiremen...

Page 7: ...tallation is completed 2 3 Installation Notes The graphics and illustrations shown in this manual may differ from what you see in your system but the steps still apply A Philips screwdriver is required The documentation for your computer should come in handy during the installation Have it ready by your side If you have an existingnon Plug and Play modem installed in your computer you must first u...

Page 8: ... Play you need to un install its modem drivers before you remove it Check your existing modem documentation for details on this Power off your computer and any connected devices before installing your modem Remove the cover of your computer Setting Up Your Modem Card This chapter provides information on how to install and connect the modem card to your computer ...

Page 9: ... cover plate Keep the mounting screw to secure your card later PCI Bus Slot Cover Plate Mounting Screw Align your card with the selected PCI Bus slot and firmly push it into the slot If the card does not slide in do not force it Make sure that the card is lined up properly and try again ...

Page 10: ...10 Chapter 3 Setting Up the Modem Card Secure your card to your computer chassis with the mounting screw º Replace the cover of your computer ...

Page 11: ...em card if they are sharing the same telephone wall socket Connect one end of the telephone extension cord to the modem card and the other end to the telephone wall socket Connect a microphone to your modem card This optional connection allows you to speak sing over the microphone during speakerphone conversations Connect your active speakers to your modem card This connection is required to recei...

Page 12: ... IN jack of your sound card This connection is required if you want to do voice playback For voice recording the microphone must be connected to the MIC IN Jack of your compatible sound card Instead of using the audio cable you may also use a TAD cable to internally connect your modem card and your compatible sound card as described in Appendix C TAD Connection For this connection all devices e g ...

Page 13: ...ange the setting refer to Appendix A Frequently Asked Questions I am using my system with the modem card in another country Is there any settings that need to be changed 4 1 For Windows 95 Power on your computer to start Windows 95 Windowswill detect the newly installed modem and an Update Device Driver Wizard window will appear Installing the Modem Driver This chapter contains information on how ...

Page 14: ...inish 3 Ensure that you have placed the Installation CD diskette in your CD ROM Floppy Disk Drive and click OK For driver that is found in CD in the Run text box type D Assuming your CD ROM drive is D If not substitute drive letter accordingly For driver that is found in diskette in the Run text box type A Assuming your floppy disk drive is A If not substitute drive letter accordingly Click OK Res...

Page 15: ...8 Windowswill detect the newly installed modem and an Add New Hardware Wizard window will appear 1 Place your Installation CD diskette into theCD ROM Floppy Disk Drive Click Next Window will prompt for your modem driver Click the option Search for the best driver for your device Recommended Click Next 2 ...

Page 16: ... if prompted This completes the installation of the modem driver in Windows 98 Proceed to the next chapter to test your modem If your driver is found in CD click the option CD ROM drive It your driver is found in diskettes click the option Floppy disk drives Click Next 3 Click Next again to start the installation 4 ...

Page 17: ...ROM drive is D If not substitute drive letter accordingly If your driver is found in diskette type A setup exe Assuming your floppy disk drive is A If not substitute drive letter accordingly Click OK 4 From the Modem Board Installation Wizard click Next and select your product model 5 Follow any on screen instructions to complete the software installation 6 Restart your system This completes the i...

Page 18: ...re exactly the same The following illustrations are based on Windows 95 environment 5 1 Windows 95 98 Testing the Modem Card This chapter contains information on how to test your modem card in Windows 95 98 Windows NT 4 0 1 From the Windowstaskbar click Start Settings Control Panel ...

Page 19: ...sting the Modem Card 2 Double click the Modems icon You will see the MDP3880 modem that you installed being listed Click on theDiagnosticstab 3 Select the COM Port that your modem is connected to and click More Info 4 ...

Page 20: ...isted You may also be prompted by an error message stating that it was unable to open the COM Port If this happens refer to the Appendix A Frequently Asked Questions While testing the modem the system gave an error message stating that it was unable to open the COM Port Click OK 5 The More Info window will appear showing a list of AT commands This means that your modem is now ready to run ...

Page 21: ...ams Accessories HyperTerminal HyperTerminal 2 Key in the required information prompted by the dialog boxes 3 Click OK after entering any telephone number in the dialog box 4 At the next dialog prompt click Cancel 5 Type AT and press Enter You should see a response OK 6 Your modem is now ready to run ...

Page 22: ...days come with a built in TAD connector Reasons are as folllows 1 It establishes a link between the modem card and sound card internally 2 It allows user to leave the microphone connection on the sound card while the same microphone can be used during speakerphone conversion 3 It allows user to leave the speakers connection on the sound card while the same speakers can be used for any modem audio ...

Page 23: ...why am I getting slow connections to my ISP Majority of the telephone lines and ISP are already supporting V 90 connections However like all data connection the connection is sensitive to the amount of noise present in the phone line Hence only very clean phone line can get high connection rate or throughput You may want to check with your telephone provider The modem hangs up when an incoming cal...

Page 24: ... local country To set the country select feature see the following question I am using my system with the modem card in another country Is there any settings that need to be changed Yes You need to ensure that the country setting for your modem card is correct for your location Carry out the following steps Windows 95 98 1 From Windows environment right click onMy Computericon and click Properties...

Page 25: ...ries HyperTerminal HyperTermnial 2 Key in the required information prompted by the dialogue boxes 3 Click OK after entering any telephone number in the dialogue box 4 At the next dialogue box prompt click Cancel 5 Type ATI 6 and press Enter 6 You will see ATI 6 displaying V 90 supported and ready How do I un install MDP3880 modem driver Windows 95 98 NT 4 0 1 From the Windows taskbar click Start S...

Page 26: ...s NT Diagnostics 2 From the Diagnostics Window clickResources tab followed by Devices tab 3 Double click WinAcPci The IRQ and memory range used by the modem will be listed The COM Port and IRQ are assigned automatically by the Operating System during installation Both the COM Port and IRQ settings cannot be changed by the user My system does not detect the modem when I boot up for the first time W...

Page 27: ... yes select the device click Remove and OK Re install the modem driver Windows NT 4 0 Not Applicable The Modem Board Installation Wizard says the driver could not be installed Windows 95 98 Not applicable Windows NT 4 0 Make sure that your modem card is fully inserted into the PCI Bus Slot and install the modem driver again ...

Page 28: ...a function of your modem is working fine Try exiting the communications software and running it again While testing the modem the system gave an error message saying that it was unable to open the COM Port Make sure that you have closed all communication software e g Hyperterminal Dial up Networking etc when you are doing the diagnostics test However if there is no communications software running ...

Page 29: ... to use the speakerphone Can I make use of the MIC Jack and LINE IN Jack on my sound card for speakerphone You can make use of the MIC Jack and LINE IN Jack on your compatible sound card Use a TAD cable to internally connect your modem card to your sound card as described in Appendix C TAD Connection The TAD connection will establish a link between your modem card and sound card In this case you a...

Page 30: ...3 6Kbps 300bps Data Throughput Up to 115 2Kbps with compression and 57 6Kbps without compression Error Correction V 42 LAP M and MNP2 4 Data Compression V 42bis and MNP5 Fax Modulations V 17 V 29 V 27ter V21 Channel 2 Class 1 and Group 3 Protocol Technical Specifications This chapter contains the technical specifications of your card The information may be more useful for technically inclined user...

Page 31: ... 8bis Rockwell VRPI PCI Interface PCI 2 1 Interface PCI Plug and Play PCI Power Management Wake Up on Ring through PCI PME support only if your system supports ACPI Power Management The product specifications herein are subject to change without prior notifications ...

Page 32: ...ound card This is a Microphone input cum Line Out output connector for use with a compatible sound card When connected it serves as an audio communication channel between the sound card and modem card Compatible TAD connector on the motherboard or sound card TAD Cable Modem TAD PIN Configuration PIN 1 LINE OUT to Sound Card PIN 2 Ground PIN 3 Not Used PIN 4 MIC IN from Sound Card TAD Connection ...

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