HOW TO MAKE A LIMITED WARRANTY CLAIM
If you purchased the product from an AZIO reseller, please contact the AZIO reseller in regards to your Limited Warranty claim. If you are unable to return the product to the AZIO reseller for whatever
reason, or if you have purchased the product directly from AZIO at aziocorp. com, then please follow the steps below:
a. Email [email protected] to obtain a Return Merchandise Authorization Number (“RMA Number”).
b. Note the RMA Number in a visible place on the in the shipping box or write it on the shipping box.
c. Enclose a Valid Proof of Purchase inside the product’s package. Please visit aziocorp.com /warranty for examples of a Valid Proof of Purchase.
d. Send the product to the following address:
AZIO RMA
19933 Harrison Ave,
City of Industry, California 91789
Do not send AZIO any product without a valid RMA Number.
We advise that you select a method of shipping that is traceable (e.g. UPS, DHL FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including
any shipping and handling charges in returning the product to AZIO, as well as any applicable customs, duties or taxes in relation to the claim). If the product is validly returned under the terms of this
Limited Warranty, AZIO will be responsible for postage expenses for shipping the product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the product
is properly packaged and will bear the full risk of loss or damage for any product that is returned improperly packaged. Risk of loss or damage in the returned product only passes to AZIO when the
product is received by AZIO and AZIO shall not be responsible for items lost in transit to our address. In the event that the procedure herein is not followed, AZIO reserves the right to accept the delivery
of the product on such terms that it may determine at its sole discretion.
Returns Not Covered by this Limited Warranty.
If AZIO receives a product from the purchaser that does not meet the requirements of this Limited Warranty, including (but not limited to) a product that (a) lacks a valid RMA Number, (b) is not
accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment
fee, return shipping and handling fees, and other reasonable fees as may be required by AZIO prior to the product being returned to you.
General.
This Limited Warranty applies only to the original purchaser of the product and is non-transferable. No AZIO reseller, agent, distributor, or employee is authorized to make any modification, extension
or addition to this held to be illegal or unenforceable the legality or enforceability of the remaining terms shall not be affected or impaired.
HELP RESOURCES
Before lodging a claim on the Limited Warranty, please review the online help resources at aziocorp.com / support. If the product is still not functioning properly after making use of these resources, please contact
AZIO through aziocorp.com / support or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the product.
Service options, parts availability, and response times may vary depending on the country in which the Limited Warranty claim is lodged.
AZIO Corporation warrants only to the original purchaser of this product, when purchased from an AZIO authorized reseller or distributor, that this product will be free from defects in material and workmanship
under normal use and service for the length of the warranty period after purchase. AZIO reserves the right, before having any obligation under this warranty, to inspect the damaged AZIO product. Initial shipping
costs of sending the AZIO product to the AZIO service center in Los Angeles, California, for inspection shall be borne solely by the purchaser. In order to keep this warranty in effect, the product must not have been
mishandled or misused in any way.
This warranty does not cover any damage due to accidents, misuse, abuse or negligence. Please retain the dated sales receipt as evidence of the original purchaser & date of purchase. You will need it for any war-
ranty services. In order to claim under this warranty, purchaser must contact AZIO and obtain an RMA # which is to be used within 15 days of issuance and must present acceptable proof of original ownership (such
as original receipt) for the product. AZIO, at its discretion, shall repair or replace the defective unit covered by this warranty. This warranty is non-transferable and does not apply to any purchaser who bought the
product from a reseller or distributor not authorized by AZIO, including but not limited to purchases from internet auction sites. This warranty does not affect any other legal rights you may have by operation of the
law. Please contact AZIO through email, chat, or one of the technical support numbers listed for warranty service procedures.
No AZIO supplier, dealer, agent, or employee is authorized to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. AZIO reserves the right to amend the terms of this Limited
Warranty at any time without notice.
SUPPORT & WARRANTY
