Warranty and Repair Service
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GenePix 4200A in at least three inches (75 mm) of foam or "bubble-pack" sheeting.
The wrapped instrument should then be placed in a sturdy cardboard carton. Mark
the outside of the box with the word FRAGILE and an arrow showing which way is
up.
We do NOT recommend using loose foam pellets to protect the GenePix 4200A.
During shipping, there is a good chance that the instrument will shift within the
loose pellet packing and be damaged.
If you need to ship the GenePix 4200A to another location, or back to the factory,
and you do not have a means to adequately package it, Axon Instruments can ship
the proper packaging material to you for a small fee. This may seem an expense
you would like to avoid, but it is inexpensive compared to the cost of repairing an
instrument that has sustained shipping damage.
It is your responsibility to package the instrument properly before shipping. If the
packaging is inadequate, and the instrument is damaged during shipping, the
shipper will not honor your claim for compensation.
Warranty and Repair Service
