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Warranty and Service
Repair Service
The company reserves the right to cease providing repair maintenance, parts and
technical support for its non-consumable hardware products five years after a
product is discontinued. Technical support for old versions of software products
will cease 12 months after they are upgraded or discontinued.
If you purchased your instrument from a Distributor or OEM Supplier, contact them
for repair service.
If you purchased your instrument from Axon Instruments / Molecular Devices,
contact our Technical Support Department. If it is determined your instrument
must return to the factory for repair, the Technical Support Representative will
issue a Service Request (SR) number. Our Logistic Coordinator will contact you
with specific instructions.
Out-of-Warranty Repair Service
Out-of-warranty repair service is available. Contact the supplier for current rates.
Optional Service Agreement
Purchasing an optional service agreement extends the coverage of the Warranty.
Contact the supplier for current rates.
GenePix 4100A User's Guide, Copyright 2005 Axon Instruments / Molecular Devices, Corp.
