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User Manual

Ver. M5.2

AXIS Q9216-SLV Network Camera

Date: January 2022

Axis Communications AB, 2020 - 2022

Part No. T10146344

Summary of Contents for Q9216-SLV

Page 1: ...AXIS Q9216 SLV Network Camera User Manual ...

Page 2: ...19 Status 19 Video 19 Audio 27 Recordings 29 Apps 29 System 30 Maintenance 47 Learn more 48 View area 48 Capture modes 48 Privacy masks 48 Overlays 48 Pan tilt and zoom PTZ 48 Streaming and storage 48 Security 51 Troubleshooting 52 Reset to factory default settings 52 Firmware options 52 Check the current firmware version 52 Upgrade the firmware 52 Technical issues clues and solutions 53 Performan...

Page 3: ...AXIS Q9216 SLV Network Camera Solution overview Solution overview 1 Surveillance center 3 ...

Page 4: ...XIS Q9216 SLV Network Camera Installation Installation To watch this video go to the web version of this document www axis com products online manual 53515 t10170577 Installation video for the product 4 ...

Page 5: ...ess or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 5 Verify that no one has tampered with the firmware To make sure that the device has its ori...

Page 6: ... Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview This video gives you an overview of the device interfac...

Page 7: ...llumination if you manually adjust the intensity of the LEDs 1 Go to Video Image Day night mode 2 Turn on Allow illumination 3 Go to and select Manual 4 Adjust the intensity Benefit from IR light in low light conditions by using night mode Your camera uses visible light to deliver color images during the day As the available light diminishes you can set the camera to automatically shift to night m...

Page 8: ...re Move the Blur noise trade off slider toward Low motion blur Note When you increase the gain image noise also increases Set Max shutter to a shorter time and Max gain to a higher value If you still have problems with motion blur Increase the light level in the scene Mount the camera so that objects move toward it or away from it rather than sideways Handle scenes with strong backlight Dynamic ra...

Page 9: ...e and adjust the Exposure zone to cover the area of interest Find out more about WDR and how to use it at axis com web articles wdr Verify the pixel resolution To verify that a defined part of the image contains enough pixels to for example recognize the face of a person you can use the pixel counter 1 Go to Video Image and click 2 Click for Pixel counter 3 In the camera s live view adjust the siz...

Page 10: ...evice detects an object This example explains how to display the text Motion detected when the device detects an object 1 Start the application if it is not already running 2 Make sure you have set up the application according to your needs Add the overlay text 1 Go to Video Overlays 2 Under Overlays select Text and click 3 Enter D in the text field 4 Choose text size and appearance 5 To position ...

Page 11: ...ng and storage works go to Streaming and storage on page 48 Reduce bandwidth and storage Important Reducing the bandwidth can result in loss of details in the image 1 Go to Video Stream 2 Click in the live view 3 Select Video format H 264 4 Go to Video Stream General and increase Compression 5 Go to Video Stream H 264 and H 265 encoding and do one or more of the following Select the Zipstream leve...

Page 12: ...tch video Record video directly from the camera 1 Go to Video Image 2 To start a recording click If you haven t set up any storage click Set up You can use an SD card or network storage See Set up network storage on page 12 3 To stop recording click again Watch video 1 Go to Recordings 2 Click for your recording in the list Set up rules for events You can create rules to make your device perform a...

Page 13: ...rding to your needs Create a rule 1 Go to System Events and add a rule 2 Type a name for the rule 3 In the list of actions under Recordings select Record video while the rule is active 4 In the list of storage options select SD_DISK 5 Select a stream profile 6 Set the prebuffer time to 5 seconds 7 Set the postbuffer time to 60 seconds 8 Click Save Record video when the camera detects impact Shock ...

Page 14: ...d the email to 5 The camera doesn t have it s own email server so it will need to log into another email server to be able to send mails Fill in the rest of the information according to your email provider 6 To send a test email click Test 7 Click Save Create a rule 8 Go to System Events Rules and add a rule 9 Type a name for the rule 10 In the list of conditions select Casing open 11 In the list ...

Page 15: ...tion as in the first rule 9 In the list of actions select Toggle I O while the rule is active and then select the port the AXIS I O Indication LED is connected to Set the state to Active 10 Save the rule Other scenarios where AXIS I O Indication LED can be used are for example Configure the LED to turn on when the camera starts to indicate the presence of the camera Select System ready as a condit...

Page 16: ...l 7 Click Save Send an email automatically if someone spray paints the lens Activate the tampering detection 1 Click and select Legacy device interface 2 Go to System Detectors Camera tampering 3 Set a duration for Trigger after The value indicates the time that must pass before an email is sent 4 Turn on Trigger on dark images This will trigger an alarm if the lens is sprayed covered or rendered ...

Page 17: ... Q9216 SLV Network Camera Configure your device 15 In the list of actions select Send notification to email 16 Select a recipient from the list 17 Type a subject and a message for the email 18 Click Save 17 ...

Page 18: ...loth 2 Rinse the device using a water hose or high pressure water 3 Wipe dry with a clean cloth Clean the gaps under the dome cover CAUTION Never use high pressure water on the device when the dome cover is removed 4x TR20 2 0 N m 1 48 lb ft 1 Dome cover 1 Remove the dome cover 1 2 Clean the dome and the gaps under the dome cover with a cloth dampened with detergent Use a water hose to rinse 18 ...

Page 19: ...ncluding if the device is in sync with an NTP server and the time remaining until the next sync NTP settings Click to go to the Date and time page where you can change the NTP settings Device info Shows device information including firmware version and serial number Upgrade firmware Click to go to the Maintenance page where you can do a firmware upgrade Video Click to play the live video stream Cl...

Page 20: ... comes from the encoding driver of the device The bitrate in the overlay is the average bitrate of the last 5 seconds and it comes from the browser Both values cover only the raw video stream and not the additional bandwidth generated when it s transported over the network through UDP TCP HTTP Adaptive stream Turn on to adapt the image resolution to the viewing client s actual display resolution t...

Page 21: ...n s power line frequency check with the local authorities Rotate Select the preferred image orientation Image Appearance Saturation Use the slider to adjust the color intensity You can for example get a grayscale image Contrast Use the slider to adjust the difference between light and dark Brightness Use the slider to adjust the light intensity This can make objects easier to see Brightness is app...

Page 22: ...ituations Automatic outdoors Automatic identification and compensation for the light source color This is the recommended setting which can be used in most outdoor situations Custom indoors Fixed color adjustment for a room with some artificial light other than fluorescent lighting and good for a normal color temperature around 2800 K Custom outdoors Fixed color adjustment for sunny weather condit...

Page 23: ...or Off Automatic illumination angle Turn on to use the automatic illumination angle Illumination angle Use the slider to manually set the illumination angle for example if the angle needs to be different from the camera s angle of view If the camera has a wide angle of view you can set the illumination angle to a narrower angle which equals a greater tele position This will result in dark corners ...

Page 24: ... right part of the image to calculate the exposure Spot Uses an area with a fixed size and position in the live view to calculate the exposure Custom Uses an area in the live view to calculate the exposure You can adjust the size and position of the area Max shutter Select the shutter speed to provide the best image Low shutter speeds longer exposure might cause motion blur when there is movement ...

Page 25: ...uality Low compression improves the image quality but uses more bandwidth and storage when you record H 26x encoding Zipstream A bitrate reduction technology optimized for video surveillance that reduces the average bitrate in an H 264 or H 265 stream in real time Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest for example in scenes with moving objects ...

Page 26: ...er the number of days to keep the recordings Storage Shows the estimated storage that can be used for the stream Maximum bitrate Turn on to set a bitrate limit Bitrate limit Enter a bitrate limit that is higher than the target bitrate Maximum Select to set a maximum instant bitrate of the stream based on your network bandwidth Maximum Enter the maximum bitrate Variable Select to allow the bitrate ...

Page 27: ...e even if the scene doesn t contain any motion Appearance Select the animation color and background color for example red animation on a transparent background default Size Select the desired font size Select the position of the overlay in the image View areas Click to create a view area Click the view area to access settings Name Enter a name for the view area The maximum length is 64 characters ...

Page 28: ...icon to mute or unmute Output Shows the type of output Gain Use the slider to change the gain Click the speaker icon to mute or unmute Stream Encoding Select the encoding to use for the input source streaming Audio clips Add clip Click to add a new audio clip Click to play the audio clip Click to stop playing the audio clip The context menu contains Rename Change the name of the audio clip Create ...

Page 29: ...t Activate license with a key If the app requires a license you need to activate it Use this option if your device doesn t have internet access If you don t have a license key go to axis com applications You need a license code and the Axis product serial number to generate a license key Activate license automatically If the app requires a license you need to activate it Use this option if your de...

Page 30: ...IP DHCP and DNS DHCP The recommended setting for most networks The current settings are updated automatically Automatic IP DHCP and manual DNS Contact your network administrator to configure the manual settings The current automatic settings are updated automatically Manual IP and DNS Contact your network administrator to configure the settings IP address Enter a unique IP address for the device S...

Page 31: ... MAC address One click cloud connection One click cloud connection O3C together with an O3C service provides easy and secure internet access to live and recorded video from any location For more information see axis com end to end solutions hosted services Allow O3C One click The default setting Press and hold the control button on the device to connect to an O3C service over the internet You need...

Page 32: ...P v3 SNMP v3 is a more secure version which provides encryption and secure passwords To use SNMP v3 we recommend you to activate HTTPS as the password is then sent through HTTPS This also prevents unauthorized parties to access unencrypted SNMP v1 and v2c traps If you use SNMP v3 you can set up traps through the SNMP v3 management application Password for the account initial Enter the SNMP passwor...

Page 33: ...hat network it is connected to When using a certificate in Axis implementation the device and the authentication server authenticate themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security To allow the device to access a network protected through certificates a signed client certificate must be installed on the device Client certificate Select...

Page 34: ... install the firmware Users Add user Click to add a new user You can add up to 100 users Username Enter a unique username New password Enter a password for the user Passwords must be 1 to 64 characters long Only ASCII printable characters code 32 to 126 are allowed in the password for example letters numbers punctuation and some symbols Repeat password Enter the same password again Role Administra...

Page 35: ...dition to be the opposite of your selection Add a condition Click to add an additional condition Action Select an action from the list and enter its required information For information about specific actions see Get started with rules for events Recipients You can set up your device to notify recipients about events or send files The list shows all the recipients currently configured in the produ...

Page 36: ...exist on the SFTP server you will get an error message when uploading files Username Enter the username for the login Password Enter the password for the login SSH host public key MD5 Enter the fingerprint of the remote host s public key a 32 hexadecimal digits string The SFTP client supports SFTP servers using SSH 2 with RSA DSA ECDSA and ED25519 host key types RSA is the preferred method during ...

Page 37: ...metry Transport is a standard messaging protocol for the Internet of Things IoT It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video managem...

Page 38: ...for the packet flow Last Will and Testament message The Last Will Testament LWT lets a client provide a testament along with its credentials when connecting to the broker If the client disconnects ungracefully at some point later maybe because his power source died it can let the broker deliver a message to other clients This LWT message has the same form as an ordinary message and gets routed via...

Page 39: ...er Set the maximum time that a call can last max 60 min Select Infinite call duration if you don t want to limit the length of a call Ports A port number must be between 1024 and 65535 SIP port The network port used for SIP communication The signaling traffic through this port is non encrypted The default port number is 5060 Enter a different port number if required TLS port The network port used ...

Page 40: ...uccessfully registered with the SIP server There is a problem with the account Possible reasons can be authorization failure that the account credentials are wrong or that the SIP server can t find the account The peer to peer default account is an automatically created account You can delete it if you create at least one other account and set that account as default The default account is always ...

Page 41: ...iggered SIP test call SIP account Select which account to make the test call from SIP address Enter a SIP address and click to make a test call and verify that the account works Storage Network storage Add network storage Click to add a network share where you can save recordings Address Enter the IP address or host name of the host server typically a NAS Network Attached Storage We recommend you ...

Page 42: ...he setting is only available for administrators Retention time Select how long to keep recordings to limit the amount of old recordings or to comply with regulations regarding data storage If the SD card becomes full old recordings are removed before the selected time period has passed Tools Check Check for errors on the SD card This only works for the ext4 file system Repair Repair errors in the ...

Page 43: ...dia profiles An ONVIF media profile consists of a set of configurations that you can use to change media stream settings Add media profile Click to add a new ONVIF media profile profile_x Click a profile to edit Detectors Camera tampering The camera tampering detector generates an alarm when the scene changes for example because the lens is covered sprayed or severely put out of focus and the time...

Page 44: ...p the image Dynamic overlays Click to overlay Quad view View streams from four separate cameras at the same time on the external monitor Sources Select a different camera from each of the four drop down lists The image beside the source shows where the video from that camera will be displayed on the screen Rotate image 180 Click to rotate all images Playlist Single streams from multiple cameras al...

Page 45: ...ace Port Name Edit the text to rename the port Direction indicates that the port is an input port indicates that it s an output port If the port is configurable you can click the icons to change between input and output Normal position Click if the normal position should be open circuit and if it should be closed circuit Active position Shows the current state of the port The input or output is ac...

Page 46: ...ccess the device for example when a wrong login password is used Network trace Important A network trace file might contain sensitive information for example certificates or passwords A network trace file can help you troubleshoot problems by recording activity on the network Select the duration of the trace in seconds or minutes and click Download Remote system log Syslog is a standard for messag...

Page 47: ...ified firmware on your device This further increases the overall minimum cybersecurity level of Axis devices For more information see the white paper Signed firmware secure boot and security of private keys at axis com Firmware upgrade Upgrade to a new firmware version New firmware releases can contain improved functionality bug fixes and completely new features We recommend you to always use the ...

Page 48: ...is com Privacy masks You ll see the privacy mask on all snapshots recorded video and live streams You can use the VAPIX application programming interface API to turn off the privacy masks Important If you use multiple privacy masks it may affect the product s performance Note If you view the video stream over HDMI and restart the product the privacy masks will disappear To show the privacy masks a...

Page 49: ... the size of a digital video file by more than 25 compared to H 264 Note H 265 is licensed technology The Axis product includes one H 265 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller Most web browsers don t support H 265 decoding and because of this the camera doesn t support it in its web inte...

Page 50: ...automatically adjusted over a longer timescale This is so you can meet the specified target and provide the best video quality based on your available storage Bitrate is higher in scenes with a lot of activity compared to static scenes You are more likely to get better image quality when needed when using the average bitrate option You can define the total storage required to store the video strea...

Page 51: ...verage bitrate option kbit s s 1 2 1 Target bitrate 2 Actual average bitrate Security TPM module The TPM Trusted Platform Module is a component that provides cryptographic features to protect information from unauthorized access It is always activated and there are no settings you can change To learn more about TPM go to axis com press center media resources white papers 51 ...

Page 52: ...n the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third party...

Page 53: ...ntenance page Problems setting the IP address The device is located on a different subnet If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets you cannot set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis device from the ne...

Page 54: ...ettings for your graphics adapter Go to the adapter s documentation for more information Lower frame rate than expected See Performance considerations on page 55 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Lower the image resolution Log in to the device s webp...

Page 55: ...ndwidth Access by large numbers of Motion JPEG or unicast H 265 clients affects the bandwidth Simultaneous viewing of different streams resolution compression by different clients affects both frame rate and bandwidth Use identical streams wherever possible to maintain a high frame rate Stream profiles can be used to ensure that streams are identical Accessing Motion JPEG and H 264 video streams s...

Page 56: ... out 7 Tally LED Indication LED 8 Audio in 9 Control button 10 Status LED LED indicators Status LED Indication Unlit Connection and normal operation Green Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost 56 ...

Page 57: ...microSDXC Logos are trademarks of SD 3C LLC microSD microSDHC microSDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Buttons Control button The control button is used for Resetting the product to factory default settings See Reset to factory default settings on page 52 Connectors HDMI connector Use the HDMITM connector to connect a display or pu...

Page 58: ...or example PIR sensors door window contacts and glass break detectors Supervised input Enables possibility to detect tampering on a digital input Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface trough an event or from the product s webpage 4 pin terminal block Function Pin Notes Specifications ...

Page 59: ...AXIS Q9216 SLV Network Camera Specifications Example 1 DC ground 2 DC output 12 V max 25 mA 3 Supervised input 4 Digital output 59 ...

Page 60: ...User Manual Ver M5 2 AXIS Q9216 SLV Network Camera Date January 2022 Axis Communications AB 2020 2022 Part No T10146344 ...

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