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AXIS Q8665-E PTZ Network Camera

Hardware Overview

Connectors and Buttons

For technical specifications, see

page 61

.

Network Connector

RJ45 Ethernet connector.

NO

NO

NOTICE

TICE

TICE

The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall
be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s
instructions. For information about regulatory requirements, see

Electromagnetic Compatibility (EMC) on page 2

.

SD Card Slot

NO

NO

NOTICE

TICE

TICE

• Risk of damage to SD card. Do not use sharp tools or excessive force when inserting or removing the SD card.

• Risk of data loss. To prevent data corruption, the SD card should be unmounted before removal. To unmount, go to

Setup >

System Options > Storage > SD Card

and click

Unmount

.

This product supports microSD/microSDHC/microSDXC cards (not included).

For SD card recommendations, see

www.axis.com

Control Button

For location of the control button, see

Hardware Overview on page 6

.

The control button is used for:

•

Resetting the product to factory default settings. See

page 55

.

•

Connecting to an AXIS Video Hosting System service. See

page 48

. To connect, press and hold the button for about 3

seconds until the Status LED flashes green.

•

Connecting to AXIS Internet Dynamic DNS Service. See

page 48

. To connect, press and hold the button for about 3 seconds.

LED Indicators

Note

• The Status LED can be configured to be unlit during normal operation. To configure, go to

Setup > System Options > Ports

& Devices > LED

. See the online help for more information.

• The Status LED can be configured to flash while an event is active.

• The Status LED can be configured to flash for identifying the unit. Go to

Setup > System Options > Maintenance

.

Status LED

Indication

Green

Steady green for normal operation.

Amber

Steady during startup and when restoring settings.

Red

Flashes red for firmware upgrade failure.

Note

The Network LED can be disabled so that it does not flash when there is network traffic. To configure, go to

Setup > System

Options > Ports & Devices > LED

. See the online help for more information.

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Summary of Contents for Q8631-E PT

Page 1: ...AXIS Q8665 E PTZ Network Camera User Manual ...

Page 2: ...ks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 6...

Page 3: ...ive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses...

Page 4: ...tings 20 Overlay 21 Focus Zoom 23 Configure the Live View Page 25 PTZ Pan Tilt Zoom 27 Preset Positions 27 Gatekeeper 28 Guard Tour 28 Advanced 29 Configure the Wiper 30 Configure the Washer 30 Install PTZ Driver 30 Control Queue 31 Detectors 32 Camera Tampering 32 Motion Detection 32 Applications 35 Application Licenses 35 Upload Application 35 Application Considerations 35 Events 37 Set Up Actio...

Page 5: ...65 E PTZ Network Camera Table of Contents Check the Firmware 57 Upgrade the Firmware 57 Symptoms Possible Causes and Remedial Actions 58 Technical Specifications 61 Connectors 63 Performance Considerations 63 5 ...

Page 6: ...etwork Camera Hardware Overview Hardware Overview For an overview of the housing unit see page 7 For an overview of the buttons and connectors on the camera see page 7 2 3 1 1 Sunshield 2 PTZ Network Camera 3 Base Unit 6 ...

Page 7: ...ing Unit 4 3 1 2 5 6 1 Sunshield 2 Top cover 3 Protective window 4 Wiper 5 Wiper motor 6 Camera unit Camera Unit 4 1 2 3 5 6 1 RS485 RS422 connector 2 Power connector 3 Network connector 4 Status indicator LED 5 microSD memory card slot 6 Control button 7 ...

Page 8: ...l Button For location of the control button see Hardware Overview on page 6 The control button is used for Resetting the product to factory default settings See page 55 Connecting to an AXIS Video Hosting System service See page 48 To connect press and hold the button for about 3 seconds until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 48 To connect press...

Page 9: ... Steady for connection to a 100 Mbit s network Flashes for network activity Amber Steady for connection to a 10 Mbit s network Flashes for network activity Unlit No network connection Power LED Indication Green Normal operation Amber Flashes green amber during firmware upgrade 9 ...

Page 10: ... to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 11 4...

Page 11: ...en re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 55 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequen...

Page 12: ...off automatically If required the heater can be activated manually by clicking the Heater button To show the button go to Setup Live View Config Under Action Buttons select Show heater button and specify the number of minutes the heater should be activated Enable or disable the Gatekeeper by selecting On or Off from the drop down list For more information about the Gatekeeper see page 28 Manual Tr...

Page 13: ...ge in the camera position will return the autofocus to the entire window To set a permanent focus window see Preset Positions on page 27 Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to...

Page 14: ...traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing sim...

Page 15: ... Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be ins...

Page 16: ...s Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 16 ...

Page 17: ...e Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 44 2 TCP IP See page 47 3 Date Time See page 46 4 Video Stream See page 18 The Basic Setup menu can be disabled from...

Page 18: ...ble the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply Image The default image settings can be configured under Video Video Stream Select the Image tab The following settings are available Resolution Select the default resolution Compression The compression level affects the image quality bandwidth ...

Page 19: ...y The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality are affected negatively To partly compensate for this ...

Page 20: ...n the White balance drop down list Select Custom to manually set a reference window for white balance in the view area Wide Dynamic Range Wide dynamic range Dynamic Contrast can improve the exposure when there is a considerable contrast between light and dark areas in the image Enable WDR in intense backlight conditions Disable WDR in low light conditions for optimal exposure Note This setting is ...

Page 21: ...table and since low light can cause a lot of noise move the low light priority slider toward low noise Example If storage space or bandwidth is limited try using a lower gain This will reduce image noise and produce smaller image files Day Night The IR cut filter prevents infrared IR light from reaching the image sensor In poor lighting conditions for example at night or when using an external IR ...

Page 22: ...lay image is a static image superimposed over the video stream The image for example a company logo is used to provide extra information or to mask a part of the image Since it is static the position and size of an overlay image will remain the same regardless of resolution and Pan Tilt Zoom movements To use an overlay image the image must first be uploaded to the Axis product The uploaded image s...

Page 23: ...difier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 1 Go to Video Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Crea...

Page 24: ...AXIS Q8665 E PTZ Network Camera Video Set the Focus near limit to prevent the camera from focusing on objects that are closer than the limit This can improve the auto focus speed 24 ...

Page 25: ...rver Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or th...

Page 26: ... and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 26 ...

Page 27: ...image that you want to focus on click and drag to create a rectangle around it and release the mouse button The rectangle will turn green when the focus window has been set The camera will automatically adjust the image focus to this area For more information about focus windows see page 28 Note The rectangle will disappear after a while but the focus window will still be active 4 Enter a descript...

Page 28: ...n the monitored area the Gatekeeper will steer the camera to a selected preset position Using a zoomed in preset position can make it possible to for example read a license plate or identify a person When motion is no longer detected the camera returns to its Home position after a defined time To enable the Gatekeeper go to PTZ Gatekeeper and follow the online instructions It is also possible to f...

Page 29: ...gure the Washer on page 30 Light sensor box Select Light sensor box and click Save to enable the external light sensor Wiper dwell time Enter a value from 1 60 seconds and click Save to set the duration of the wiper sequence Calibrate Select Calibrate and click Save to reset camera position if the camera orientation has been changed by outer circumstance Image Freeze Mode Select Presets to freeze ...

Page 30: ...ank is located close to the nozzle Select Washer Configuration 2 if the washer liquid tank is located further away from the nozzle See the table below for more details about the washer configurations 7 Click Save Time seconds Washer Configuration 1 Washer Configuration 2 0 Washer fluid pump starts Washer fluid pump starts 5 Wiper starts 10 Washer fluid pump stops 15 Wiper stops Wiper starts 20 Was...

Page 31: ...nd take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 37 The event will immediately ...

Page 32: ...To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 37 Motion De...

Page 33: ...lude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity Description Object size relati...

Page 34: ...ct a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended 34 ...

Page 35: ...4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management ver...

Page 36: ...E PTZ Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings 36 ...

Page 37: ... Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down li...

Page 38: ...moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Ready Trigger t...

Page 39: ...nt Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Re...

Page 40: ...s and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click ...

Page 41: ...example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence i...

Page 42: ...ed with the date and time they were downloaded as opposed to the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording an...

Page 43: ...ing the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matche...

Page 44: ...menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperability between different vendor products incr...

Page 45: ...ansport Layer Security The certificates are provided by a Certification Authority CA You need a CA certificate to authenticate the authentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See Certificates on page 45 Many CA certificates are preinstalled To allow the product to access a networ...

Page 46: ...ficates If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click Install certificate and upload the certificate Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see belo...

Page 47: ...ss according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 47 The ARP Ping service is enabled by default but is automatically disabled two minutes a...

Page 48: ...VHS box One click enabled Press and hold the product s control button see Hardware Overview on page 6 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Alw...

Page 49: ...or more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Optio...

Page 50: ... Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 ...

Page 51: ...te All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 44 To enable SNMP v3 check the box and provide the initial user password Note The initial passwor...

Page 52: ... SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings Mount and Unmount SD Card NO NO NOTICE TICE ...

Page 53: ...server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously U...

Page 54: ...g items Many of the captions are links to the proper Setup page Logs Reports The System Options Support Logs Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Lo...

Page 55: ...modified from this page To open Plain Config go to System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available fr...

Page 56: ...isk of damage to the equipment Make sure the pan tilt unit is not in operation when cleaning or chaning the wiper 1 Clean the rubber on the wiper using recommended cleaning agents 2 Carefully adjust the wiper so that the rubber is positioned against the front window making sure the wiper can clean the window correctly 3 If necessary change the wiper by removing the nut 2 1 1 Nut 2 Wiper 56 ...

Page 57: ...le to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product AXIS Camera Man...

Page 58: ...hat if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the...

Page 59: ...ually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Lower frame rate than expected See Performance Considerations on page 63 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with...

Page 60: ...e System Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 37 Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Forma...

Page 61: ... and bandwidth VBR CBR H 264 Image settings Manual shutter time Compression Color Brightness Sharpness White balance Exposure control Exposure zones Backlight compensation WDR Dynamic Contrast Fine tuning of behavior at low light Rotation Text and image overlay Day night shift level Network Security Password protection IP address filtering HTTPSb encryption IEEE 802 1Xb network access control Dige...

Page 62: ...022 Class A EN 61000 3 2 EN 61000 3 3 EN 55024 EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class A VCCI Class A ITE ICES 003 Class A C tick AS NZS CISPR 22 Class A EN 50121 4 120 V AC and 230 V AC KCC KN22 Class A KN24 Environment IEC EN 60529 IP66 NEMA 250 4x Safety IEC EN 60950 1 IEC EN 60950 22 24 V AC and 120 V AC UL 60950 1 UL 60950 22 Dimensions 258 x 584 x 463 mm 10 2 x 23 x 18 2 in Wei...

Page 63: ...d or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usag...

Page 64: ...User Manual Ver M2 2 AXIS Q8665 E PTZ Network Camera Date June 2015 Axis Communications AB 2014 Part No 60455 ...

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