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AXIS Q6124-E PTZ Network Camera

Troubleshooting

Troubleshooting

How to reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Press and hold the control button and the power button. See

Product overview on page 3

.

2. Release the power button but continue to hold down the control button for 15–30 seconds until the status LED indicator

flashes amber.

3. Release the control button.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on

the network, the default IP address is

192.168.0.90

5. Using the installation and management software tools, assign an IP address, set the password and access the video stream.

It is also possible to reset parameters to factory default via the web interface. Go to

Settings > System > Maintenance

and

click

Default

.

How to check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click on the help menu.

3. Click

About

.

How to upgrade the firmware

Important

Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the product remains connected to the power source throughout the upgrade process.

Note

When you upgrade the product with the latest firmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the firmware. To find the latest
firmware and the release notes, go to

axis.com/support/firmware

1. Download the latest firmware file to your computer, available free of charge at

axis.com/support/firmware

2. Log in to the product as an administrator.

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Summary of Contents for Q6124-E

Page 1: ...AXIS Q6124 E PTZ Network Camera User Manual ...

Page 2: ...built in help 6 Image quality 6 Overlays 10 PTZ Pan Tilt Zoom 11 Streaming and storage 12 Events 13 Applications 15 Troubleshooting 17 How to reset to factory default settings 17 How to check the current firmware 17 How to upgrade the firmware 17 Technical issues clues and solutions 18 Performance considerations 19 Specifications 20 LED indicators 20 SD card slot 20 Buttons 20 Connectors 20 2 ...

Page 3: ...k Camera Product overview Product overview 1 Hook for safety wire 2 Network connector 3 Unit holder 3x 4 Ground screw 5 Part number P N Serial number S N 6 Control button 7 Status LED indicator 8 Power button 9 SD card slot 3 ...

Page 4: ...ocument Assign an IP Address and Access the Video Stream on Axis Support web at axis com support 3 Enter your username and password If this is the first time the product is accessed the root password must first be configured 4 The product s live view page opens in your browser About secure passwords Important Axis devices send the initially set password in clear text over the network To protect yo...

Page 5: ...AXIS Q6124 E PTZ Network Camera How to access the product 3 Click Create login The password has now been configured 5 ...

Page 6: ...images in rainy weather It can also simplify dome cleaning allowing for more efficient methods such as high pressure cleaning With the speed dry function activated the dome vibrates at high speed It breaks the surface tension of the water and removes the drips Snapshot from a camera s live view before and after speed dry has been activated 1 Go to Settings Image 2 Turn on speed dry How to handle s...

Page 7: ...rom viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks are present on all snapshots recorded video and requested streams They can not be bypassed through the VAPIX application programming interface API Important If you add multiple privacy masks this may affect the product s performance How to create a privacy mask To...

Page 8: ...s both visible light and near infrared light to deliver black and white images Since the camera uses more of the available light it can deliver brighter more detailed images 1 Go to Settings Image Day and night and make sure that the IR cut filter is set to Auto How to select exposure mode There are different exposure mode options in the camera that adjusts aperture shutter speed and gain to impro...

Page 9: ...ion is to use the pixel counter in your camera to set the optimal pixel resolution 1 Go to Settings System Orientation and click 2 Adjust the size and placement of the rectangle in the camera s live view around the area of interest for example where the license plates of passing cars are expected to appear You can then see the number of pixels represented by the sides of the rectangle Note You can...

Page 10: ...r D in the text field 6 Choose alignment text size and appearance 7 Include the text overlay Create an action rule 8 Go to System Events Action rules 9 Create an action rule with AXIS Video Motion Detection as trigger 10 From the list of actions select Overlay text 11 Type Motion detected 12 Set the duration How to display the pan or tilt position as a text overlay It may be useful to retrieve for...

Page 11: ... zoom movements including their variable speeds and lengths How to create a guard tour with preset positions 1 Go to Settings PTZ Guard tours 2 Click 3 Select Preset position 4 To edit the guard tour s properties click 5 Type a name for the guard tour and specify the pause length in minutes between each tour 6 If you want the guard tour to go to the preset positions in a random order turn on Shuff...

Page 12: ...p of a series of individual JPEG images These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion For the viewer to perceive motion video the rate must be at least 16 image frames per second Full motion video is perceived at 30 NTSC or 25 PAL frames per second The Motion JPEG stream uses considerable amounts of bandwidth but provides e...

Page 13: ...can start a recording or send an email notification when motion is detected The set of conditions that defines how and when the action is triggered is called an action rule How to trigger an action 1 Go to Settings System Events to set up an action rule The action rule defines when the product will perform certain actions Action rules can be setup as scheduled recurring or for example triggered by...

Page 14: ...ng 3 Make sure you have set up the application according to your needs Add a preset position 4 Go to Settings PTZ and set where you want the camera to be directed by creating a preset position Create an action rule 5 Go to Settings System Events Action rules and add an action rule 6 Type a name for the action rule 7 From the list of triggers select Applications and then select AXIS Video Motion De...

Page 15: ...s at the camera during after hours and you would like to receive a video clip of the event 1 Go to Settings System Detectors 2 Enable shock detection and set shock sensitivity value 3 Click Save Create an action rule 4 Go to Settings System Events and add an action rule 5 Type a name for the action rule 6 From the list of triggers select Detectors and then select Shock detection 7 From the list of...

Page 16: ...an run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment 16 ...

Page 17: ...lt How to check the current firmware Firmware is the software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem To check the current firmware 1 Go to the product s webpage 2 Click on the help menu 3 Click About Ho...

Page 18: ...eans that the IP address is available for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict with another device on the same subnet The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the pro...

Page 19: ...tion depending on the product used and capture modes available Performance considerations When setting up your system it is important to consider how various settings and situations affect the performance Some factors affect the amount of bandwidth the bitrate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this also affects the frame rate ...

Page 20: ...mount the SD card from the product s webpage before removal This product supports SD SDHC SDXC cards For SD card recommendations see axis com Buttons Control button The control button is used for Resetting the product to factory default settings See How to reset to factory default settings on page 17 Connecting to an AXIS Video Hosting System service To connect press and hold the button for about ...

Page 21: ...User Manual Ver M1 10 AXIS Q6124 E PTZ Network Camera Date October 2017 Axis Communications AB 2017 Part No 1717081 ...

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