manualshive.com logo in svg

Axis Network Camera AXIS 221, User Manual

Share
Download
Axis Network Camera AXIS 221 User Manual Download Page 39

 

39 

AXIS 221 - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process 

will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed 

upgrade. To recover the unit, follow the steps below. The serial number is found on the 

label attached to the bottom of the camera.

1. Unix/Linux - From the command line, type the following:

 

arp -s <IP address of camera> <Serial number> temp

 

ping -s 408 <IP address of camera>

 

 

Windows - From a command/DOS prompt, type the following:

 

arp -s <IP address of camera> <Serial number>

 

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press 

CTRL+C to stop Ping.

3. Open a browser and type in the camera’s IP address. In the page that appears, use the 

Browse button to select the upgrade file to use, e.g. axis221.bin. Then click the Load 

button to restart the upgrade process. 

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and 

show a steady green on the Power and Status LEDs and flashing green or amber on the 

Network LED. 

5. Reinstall the camera starting. 

If the emergency recovery procedure does not get the camera up and running again, please 

contact Axis support at www.axis.com/techsup/ 

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing 

the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report 

contains important information about the server and its software, as well as a list of the 

current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file 

records events in the unit since the last system restart and can be a useful diagnostic tool 

when troubleshooting.

Summary of Contents for Network Camera AXIS 221

Page 1: ...AXIS 221 Network Camera User s Manual ...

Page 2: ...required to correct the interference Canada This Class B digital apparatus complies with Canadian ICES 003 Europe This digital equipment fulfills the requirements for radiated emission according to limit B of EN55022 1998 and the requirements for immunity according to EN55024 1998 residential commercial and industry Japan This is a class B product based on the standard of the Voluntary Control Cou...

Page 3: ...etup tools 13 AXIS Media Control 19 Live View Config 20 HTML Examples 23 Sequence Mode 24 Event Configuration 25 Event Servers 25 Configuring Event Types 26 Motion Detection 28 Port Status 29 System Options 30 Security 30 Date Time 31 Network Basic TCP IP Settings 32 Network Advanced TCP IP Settings 32 Network SOCKS 34 Network SMTP email 34 Network SNMP 34 Network UPnP 34 Network RTP multicast 34 ...

Page 4: ...4 AXIS 221 Troubleshooting 38 The I O Units Connectors 43 Power 45 The D Sub Connector 46 Replacing the Lens 47 Removing and Attaching Lens 47 Technical Specifications 48 Glossary of Terms 51 Index 53 ...

Page 5: ...th two alarm inputs and one output which can be connected to various external devices e g door sensors and alarm bells Video can be viewed in various different resolutions Up to 20 viewers can access the camera simultaneously when using Motion JPEG If MPEG 4 multicast is used the number of viewers is unlimited but each viewer needs a separate MPEG 4 license There is one license included in the pro...

Page 6: ...tal photo coupled inputs RS 485 and an auxiliary connection point for DC power For more information see The I O Units Connectors on page 43 Status indicator Zoom puller Tele wide Focus puller DC Iris Serial number on underside label DC Iris control cable Power adapter connector 10 pin I O terminal connector Power Power indicator Network indicator Reset button connector RS 232 connector block Netwo...

Page 7: ...completion of the startup and self test routines the multi colored Network Status and Power LED indicators flash as follows Network Amber Steady for connection to 10 Mbit s network Flashes for network activity Green Steady for connection to 100 Mbit s network Flashes for network activity Red Flashes rapid red together with the Status indicator for hardware error Unlit No connection Status Green Sh...

Page 8: ...n restricts the use of additional software components the camera can be configured to use a Java applet for updating JPEG images Please see the online help for more information Access From a Browser 1 Start a browser e g Internet Explorer Mozilla 2 Enter the IP address or host name of the camera in the Location Address field of your browser 3 If this is the first time the camera is accessed see Se...

Page 9: ...the zoom puller on the lens by turning it anti clockwise Adjust the zoom setting as required Re tighten the zoom puller 4 Unscrew the focus puller on the lens Adjust the focus as required Re tighten the focus puller 5 From the Focus adjustment page set the DC Iris to Enabled and click Save Note The DC Iris should always be disabled while focusing the camera This opens the iris to its maximum which...

Page 10: ...de and automatically displays the view from 2 or more video sources at set intervals From the Source list select the desired external video source Note that Sequence Mode must be stopped before selecting a source from this list The Action buttons can trigger an event directly from the Live View page These are configured under Setup Live View Config Layout The Snapshot button saves a snapshot of th...

Page 11: ...S 221 Accessing the Camera Click the View Full Screen button to make the video image fill the entire screen area No other windows will be visible Press Esc Escape on the computer keyboard to exit full screen ...

Page 12: ...ideo Image Audio Live View Config and Event Configuration The camera is configured under Setup from a standard browser see Supported Web Browsers on page 49 Accessing the Setup tools Follow the instructions below to access the Setup Tools from a browser 1 Start your browser and enter the IP address or host name of the camera in the location address field 2 The Live View page is now displayed Click...

Page 13: ...e control exposure area IR filter and DC iris Also possible to prioritize frame rate or image quality in low light conditions MPEG Select the MPEG 4 profile and level GOV structure and GOV length Tools Description Layout Customize the Live View page by adding e g custom links manual trigger buttons and manual output control buttons Default Viewer set your preferred method of viewing moving video i...

Page 14: ... the local network Specify the HTTP port and network traffic preferences SOCKS Specify a SOCKS server to use when communicating with hosts on the other side of a firewall proxy server SMTP Specify the host names or addresses for your primary and secondary mail servers in the fields provided to allow the camera to send event and error email messages to pre defined email addresses SNMP Enables netwo...

Page 15: ...uality but increases the bandwidth Note When using MPEG 4 as the video format this setting will define the minimum compression level The com pression level will temporarily increase as and when required i e when the bit rate approaches the maxi mum value as defined in the current profile level combination See MPEG 4 Settings on page 18 for more information The video image can be rotated and fine t...

Page 16: ... valid both for Motion JPEG and MPEG 4 Overlay Mask Settings The Text Overlay settings enable you to place text at the top or bottom of an image e g date time or some other text Overlay Mask Type There are three different options Choose an image overlay that adds information to the image You can also conceal part of the video image using an image privacy mask or by blacking out areas of the image ...

Page 17: ...e control the exposure area and the IR cut filter can be adjusted DC Iris should always be enabled except during focusing or when using a non DC Iris lens The settings for Low light behavior determine how the camera will behave at low light levels These settings all affect video image quality and are basically a measure of how much noise to allow in the video images Please see the online help for ...

Page 18: ... video stream will be better than if level 3 is used The GOV structure can be set to either I or IP which describes the type of images included in the video stream as well as their internal order An I image is a complete image whereas a P image is the differences in the image compared to the previous image in the video stream The I structure thus consists of a sequence of complete images The IP st...

Page 19: ...time the camera is accessed from a browser The AMC control panel can be opened by right clicking on the video image in the Live View web page The AMC control panel can be used to configure various video and audio settings such as push to talk Please see the readme file included in the tool for more information ...

Page 20: ...tor from Setup Live View Config Layout Custom Settings To use your own custom web page click the radio button Use custom settings and click Configure Upload Own Web Files Your own web files background pictures etc must first be uploaded to the camera in order to be available for selection in the Custom Settings setup dialog Once uploaded the files are shown in the drop down lists 1 Click the Uploa...

Page 21: ...ult home page can be modified from this dialog using previously uploaded files or files located elsewhere To use your uploaded file check the Own radio button and select the file from the drop down list To use a file located somewhere other than in the camera click the External radio button and enter the URL Unchecking the box for Show setup link will remove the setup link from the product s Home ...

Page 22: ...nds via the Axis HTTP API For more information see the Developer pages at www axis com developer Action Buttons The manual trigger buttons can be used to manually trigger and stop an event from the Live View page See Event Configuration on page 25 Enabling the display of the Snapshot button allows users to save a snapshot from the video stream by clicking the button This button is mainly intended ...

Page 23: ...a Control AMC viewer toolbar under the video image in your browser The toolbar is only available when using AMC Default Viewer for Motion JPEG Select the appropriate radio button to define the method for viewing moving video images depending on your browser and settings Please see the online help for more information HTML Examples You can add live video from the camera to your own web site The cam...

Page 24: ...gs Enter the IP address or host name of the external video source you wish to add The user can then choose to receive either MPEG 2 MPEG 4 or Motion JPEG video stream Sequence Mode The Live View page can be configured to rotate through the internal and selected external video sources in order or randomly Select the desired video sources and enter the time in seconds to display each source up to 59...

Page 25: ...ton the connection test takes approximately 10 seconds Event type A set of parameters describing how and when the camera will perform certain actions Triggered Event see page 26 The circumstances that start an event E g on a signal from an external device such as a door switch or a motion sensor Scheduled Event see page 27 Time period s in which an event will run Pre programmed time periods Action...

Page 26: ...ot after e g power loss temperature warning How to set up a triggered event This example describes how to set the camera to upload images when e g the main door is opened 1 Click Add triggered on the Event types page 2 Enter a descriptive name for the event e g Main door open 3 Set the priority High Normal or Low see the online help 4 Set the Respond to Trigger parameters for when the event will b...

Page 27: ...will be reduced and individual images may be missing If this occurs an entry will be created in the unit s log file Continue image upload unbuffered enables the upload of video images for a fixed length of time Specify the length of time for the uploaded recording in seconds minutes or hours or for as long as the trigger is active Finally set the desired image frequency to the maximum the maximum ...

Page 28: ...riggering events See How to set up a triggered event above Note Using the motion detection feature may decrease the camera s overall performance How to configure Motion Detection 1 Click Motion Detection in the Event Configuration menu 2 Click the Configure Included Window radio button 3 Click New 4 Enter a descriptive name under Window name 5 Adjust the size drag the bottom right hand corner and ...

Page 29: ...tem Options section Example If the Normal state for a doorbell push button connected to an input is set to Open circuit as long as the button is not pushed the state is inactive If the doorbell button is pushed the state of the input changes to active To exclude parts of the Include window click the Configure Excluded Windows button and position the Exclude window as required within the Include wi...

Page 30: ...he users from these IP addresses need to be specified in the user list with the appropriate access rights User Operator or Administrator Referrals to prevent unauthorized clients from including the video stream from the camera into external Web pages check the Referrals checkbox and enter the IP address or Host name of the computer that hosts the Web pages with the included video stream Several IP...

Page 31: ... help Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock format in the Overlay Images see below New Server Time Select your time zone from the drop down list If you want the AXIS 221 clock to automatically adjust for daylight savings time select the Automatically adjust for daylight saving time changes From the Time Mode section select...

Page 32: ...ynamic DNS Service If the camera has been registered with the Axis Internet Dynamic DNS service and the IP address for the product changes the service is updated to reflect the change Check the box to enable disable automatic updates The domain name currently registered at the Axis Internet Dynamic DNS service for your product can be removed at any time To do this click Settings and follow the ins...

Page 33: ...membered by clients when they check that the domain name for the registered IP address is still valid This reduces the number of times the client needs to query the DNS server which in turn reduces network usage Link Local Address Auto Configure Link Local Address is enabled by default and assigns the camera an additional IP address for use with the UPnP protocol The camera can have both a Link Lo...

Page 34: ...s open the Control Panel from the Start Menu and select Add Remove Programs Select Add Remove Windows Components and open the Networking Services section Click Details and then select UPnP as the service to add Network RTP multicast Multicast must be enabled for these settings to take effect The settings are only valid when MPEG 4 is used as the video format Multicast is automatically configured a...

Page 35: ...line help LED Settings The Status indicator LED on the front of the camera can be set to flash at a configurable interval or to not light up at all whenever the unit is accessed For a listing of all LED behavior see page 7 or the online help Note The LED does not flash when the stream is retrieved using MPEG 4 multicast Maintenance Restart The unit is restarted without changing any of the settings...

Page 36: ...ended for the configuration of multiple units or for firmware upgrades Support The support overview page provides valuable information on troubleshooting and contact information should you require technical assistance Logs Reports when contacting Axis support please be sure to provide a valid Server Report with your query View Information The Log file the Server Report and the Parameter List all p...

Page 37: ...has been reset The unit will now have the default IP address 192 168 0 90 Advanced Scripting is an advanced function that provides the means for customizing and using scripts Caution The scripting function is a very powerful tool Improper use may cause unexpected behavior or even loss of contact with the unit If a script does cause problems reset the unit to its factory default settings in which c...

Page 38: ...e firmware Note Preconfigured and customized settings will be saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications Always read the instructions and release notes available with each new release before upgrading the firmware 1 Save the firmware file to your computer The latest version of the firmware is a...

Page 39: ...e Browse button to select the upgrade file to use e g axis221 bin Then click the Load button to restart the upgrade process 4 After the upgrade has completed 1 10 minutes the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED 5 Reinstall the camera starting If the emergency recovery procedure does not get the camera u...

Page 40: ...urn the unit to the main network The unit now has a fixed IP address that will not change 3 As an alternative to 2 if dynamic IP address via DHCP or BOOTP is required select the required service and then configure IP address change notification from the network set tings Return the unit to the main network The unit will now have a dynamic IP address but will notify you if the address changes Proxy...

Page 41: ...g an AXIS PS K power supply The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer The Status indicator LED is flashing red and the camera is inaccessible A firmware upgrade has been inter rupted or the firmware has otherwise been damaged See the Emergency Recovery Procedure above No images displayed on web page Problem with AMC Internet Explorer o...

Page 42: ...ct lower imager resolution Too many event types Using multiple event types that use video streams e g upload events motion detection will cause a drop in the frame rate seen in Live View Image degenerating when viewing MPEG 4 GOV length too long Decrease the GOV length see Advanced Settings on page 17 Poor quality snapshot images Screen incorrectly configured on your workstation In Display Propert...

Page 43: ...images for spe cific alarm based events The input is typically connected to a motion detector or any other external security device and images can be uploaded whenever the detector is activated Maximum 18V DC is allowed on the input Output can drive a maximum load of 50V DC at 100mA directly or heavier loads by connecting additional relay circuitry If the output is used with an exter nal relay a d...

Page 44: ...d Input 1 Electrically isolated from the chassis and connectors this input can be supplied from an external DC voltage or the DC Power Input Output on pins 9 DC and 10 GND 4 Digital Input 1 Photocoupler Cathode 5 Digital Input 2 Photocoupler Anode Photocoupled Input 2 As above 6 Digital Input 2 Photocoupler Cathode 7 RS 485 A non inverting A half duplex RS 485 interface for controlling auxiliary e...

Page 45: ...the power connector block on the rear panel Power Connector Block The power connector block can handle both AC and DC input power The DC supply is 7 24V DC Connect the negative pole to the GND pin and the positive pole to the DC pin The AC supply is 10 24V AC Connect the AC poles to the AC pins A diagram of the power connector block complete with pin assignment table is shown below Pin Function GN...

Page 46: ...nterface for an RS 232 port used for connecting accessory equipment A diagram of the RS 232 connector complete with pin assignment table is shown below Pin Function 1 CD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI 3 2 o o Mode Power Supply 3 3V z z z z z z z z z z o o Internal Switch o z GND AC 1 AC DC GND DC Axis Power Supply PS K 9V max 9W or according to parts list 5 4 3 2 1 6 7 8 9 ...

Page 47: ...farther from the camera Removing and Attaching Lens 1 Disconnect the power supply to the AXIS 221 2 Disconnect the DC Iris cable 3 Unscrew the lens by turning it anti clockwise 4 Screw on the new lens until it is tight against the metal ring at the back 5 Attach the DC Iris cable to the camera and reconnect the power supply 6 To focus the new lens see Focusing on page 9 Note In the unlikely case t...

Page 48: ...ngs Compression levels 11 Motion JPEG 23 MPEG 4 Rotation 90º 180º 270º Configurable color level brightness sharpness contrast white balance exposure control exposure area backlight compensation fine tuning of behavior at low light Overlay capabilities time date text privacy mask custom logo or image Shutter time 2 sec to 1 25000 sec Security Multiple user access levels with password protection IP ...

Page 49: ...orted protocols HTTP HTTPS SSL TLS SNMP v1 2c 3 MIB II RTP NTP BOOTP UDP IGMP RTCP SMTP FTP DHCP UPnP ARP DNS DynDNS SOCKS v 4 0 v 5 0 More information on protocol usage available at www axis com This product includes software developed by the Open SSL Project for use in the Open SSL Tool kit http www openssl org Complimentary software AXIS Media Control AMC ActiveX component software required for...

Page 50: ... 3 1995 A1 FCC Part 15 Subpart B Class B by compliance with EN55022 1998 Class B VCCI 2003 Class B ITE C tick AS NZS 3548 Canadian ICES 003 B by compliance with EN55022 1998 Class B Approvals Safety EN60950 UL CSA MTBF 100 000 hours Dimensions HxWxD and weight 49 x 88 x 186 mm 115 16 x 315 32 x 75 16 550 g 1913 32 oz excl power supply Item Specification ...

Page 51: ...web browsers HTTP Hypertext Transfer Protocol The set of rules for exchanging files text images sound video and other files on the World Wide Web HTTPS Hypertext Transfer Protocol over Secure Socket Layer A web protocol that provides encryption for page requests from users and for the pages returned by the web server Intranet A private network limited to an organization or corporation Usually clos...

Page 52: ...a network administrator to further divide the host part of the address into two or more subnets The subnet mask identifies the subnet to which an IP address belongs Switch Whilst a simple hub transmits all data to all devices connected to it a switch only transmits the data to the device it is specifically intended for TCP IP Transmission Control Protocol Internet Protocol A suite of network proto...

Page 53: ...nector 46 E Emergency Recovery 39 Event Servers 25 Event Types 26 Events 25 External Video 24 External Video Source 10 F Factory Default Settings 37 Frame Rate 16 FTP Server 25 H Host Name 33 HTML Examples 23 HTTP API 22 HTTP Server 25 HTTPS 31 I I O Ports 35 I O Terminal Block 6 43 Include Windows 28 Input 43 IP Address Filtering 30 L Live View 10 12 Live View Config 20 Logs Reports 36 M Motion D...

Page 54: ...S 232 serial interface 46 S Scheduled Event 25 27 Security 30 Sequence Mode 10 24 Server Time 31 Services 32 Setup Tools 13 Snapshot button 10 Support 36 System Options 30 System Options Overview 14 T TCP Server 25 TCP IP Settings 32 Time Mode 31 Triggered Event 25 Troubleshooting 38 U Upgrade Server 35 Uploading web files 20 User Defined Links 22 Users 13 30 V Video Stream 16 ...

Reviews:

No comments

Brands by name

Popular brands

Load more brands