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Axis M3203, User Manual

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37

AXIS M32 Series

5. Re-configure the camera, referring to the installation guide. 

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at 
www.axis.com/techsup/ 

Axis Support

If you contact Axis support, please help us to help you solve your problems by providing the server report, the log file and a 
detailed description of the problem.

Server Report 

- go to 

Setup > System Options > Support > Support Overview

. The server report contains important 

information about the server and its software, as well as a list of the current parameters.

The

 Log file

 is available from 

Setup > System Options > Support > Logs & Reports

. The Log file records events in the unit 

since the last system restart and can be a useful diagnostic tool when troubleshooting.

Summary of Contents for M3203

Page 1: ...USER S MANUAL AXIS M32 Series AXIS M3203 Fixed Dome Network Camera AXIS M3203 V Fixed Dome Network Camera AXIS M3204 Fixed Dome Network Camera AXIS M3204 V Fixed Dome Network Camera ...

Page 2: ...cations in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin projects bonjo...

Page 3: ...ream 12 Video settings 13 Video Stream 13 Stream Profiles 14 Overlay Image 15 Privacy mask 15 Live View Config 17 Layout 17 Pan Tilt Zoom PTZ 19 Preset Positions 19 Guard Tour 19 Advanced 20 Event Configuration 21 Event Servers 21 Event Types 21 System Options 27 Security Users 27 Date Time 28 LED Settings 33 Maintenance 33 Support 33 Troubleshooting 36 Checking the Firmware 36 Upgrading the Firmw...

Page 4: ...high quality still images Unobtrusive and compact design The AXIS M32 Series comprises fixed domes specifically adapted for unobtrusive video surveillance in exposed indoor environments Intelligent video capabilities AXIS M32 Series Network Camera offers intelligent capabilities such as enhanced video motion detection and detection of camera tampering attempts like blocking or spray painting Megap...

Page 5: ...ks green to install the camera using an AVHS service see page 29 or the AXIS Internet Dynamic DNS Service described on page 30 To restore the factory default settings using the control button follow the instructions Resetting to the Factory Default Settings on page 35 Product ID Serial number S N The serial number may be required during the installation Dimensions HxWxD 94 x 144 x 132mm 3 7 x 5 7 ...

Page 6: ...s Green Shows steady green for normal operation Note The Status LED can be configured to be unlit during normal operation or to flash only when the camera is accessed See the online help files for more information Go to Setup System Options LED settings Amber Steady during startup reset to factory default or when restoring settings Red Slow flash for failed upgrade Power Green Normal operation Amb...

Page 7: ...he network camera includes one 1 decoder license for viewing H 264 video streams This is automatically installed with AMC The administrator can disable the installation of the H 264 decoder to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox 2 Enter the IP address or host name of the camera in the Location Address field of your browser To ...

Page 8: ...ontrol AMC if you are prompted to You will need administrator rights on the computer to do this Access from the internet Once connected the camera is accessible on your local network LAN To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera To do this enable the NAT traversal feature which will attempt to automatically configur...

Page 9: ...t the traffic between web browsers and servers The HTTPS certificate controls the encrypted exchange of information The default administrator user root cannot be deleted If the password for root is lost the network camera must be reset to the factory default settings See page 35 Adjusting the image Open the Live View page in the web interface and make the following adjustments on the camera 1 Loos...

Page 10: ...op button stops the video stream being played The Snapshot button takes a snapshot of the current image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press Esc Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The ...

Page 11: ...enses contact your Axis reseller Unicast RTP This unicast method RTP over UDP should be your first consideration for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand broadcasting so that there is no video traffic on the network until a client connects and requests the stream Note that...

Page 12: ...PEG live video from the network camera is to use the AXIS Media Control AMC in Microsoft Internet Explorer in Windows Alternative methods of accessing the video stream Video images from the network camera can also be accessed in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as an...

Page 13: ... compression the higher the image quality with higher bandwidth requirements The image can also be mirrored reversed and rotated See the online help files for more information Video Stream To avoid bandwidth problems on the network the frame rate allowed to each viewer can be limited Select the Unlimited radio button to allow the highest available frame rate or select the Limited to radio button a...

Page 14: ...e size as Default provides consistently good image quality at the expense of increased bandwidth and storage usage during low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles There are 4 pre programmed stream profiles available...

Page 15: ...s used to remove 50 60 Hz flicker Enable Backlight compensation Backlight compensation makes the subject appear clearer when the image background is too bright or the subject too dark Exposure zones this setting determines which part of the image is used to calculate the exposure Exposure priority this setting defines the balance between image quality and the frame rate Higher image quality may re...

Page 16: ...dit Mask To define a new mask 1 Click Add 1 Place the rectangle over the desired area to conceal 2 To resize click and pull the bottom right hand corner 3 Choose a color black white gray or red for the box from the drop down list Privacy mask color 4 Enter a descriptive name in Mask name 5 Click Save To edit a privacy mask select it and reshape move or change color as needed ...

Page 17: ... the camera overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Windows Internet Explorer H 264 Motion JPEG QuickTime H 264 only Java applet A slower imaging alternative to AMC Requires one of the following installed on the client JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Still image Displays still i...

Page 18: ...Buttons The Show manual trigger button can be used to manually trigger and stop an event from the Live View page See Event Configuration on page 21 Check the Show snapshot button to save a snapshot from the video stream This button is mainly intended for use with browsers other than Internet Explorer or when not using AXIS Media Control AMC to view the video stream AMC for Internet Explorer provid...

Page 19: ...e then saved as a preset position The position can be assumed at any time by selecting the preset s name from the PTZ Preset drop down list in the Live View page Preset positions can be selected from the Live View page Event Types and Guard Tour One position can be set as the Home position which is readily accessible by clicking the Home button in both the Preset Positions page and the Live View p...

Page 20: ...ication Programming Interface The buttons will be displayed in the PTZ control panel which is available on the Live View page by clicking the Ctrl panel button Enable Disable controls Leave the box options unselected to disable the pan tilt zoom focus and iris controls Note Disabling PTZ controls will affect preset positions For example if the tilt control is disabled the camera cannot move to pre...

Page 21: ...respond to motion the camera can record and saves images to an FTP server and can send a notification e mail to an e mail address Images can be sent as e mail attachments Event type A set of parameters describing how and when the camera performs certain actions Triggered Event see page 22 An event that is started by some sort of signal for example an external device such as a door switch motion de...

Page 22: ...pecific requirements See File Naming Date Time Formats online help Pre trigger and Post trigger buffers This function is very useful when checking to see what happened immediately before and or after a trigger for example 30 seconds before and or after a door was opened Check the Save stream checkbox under Event Types Add Triggered When Triggered to view the options All uploaded images are JPEG im...

Page 23: ...uch as Scheduled e mail upload 3 Set the Priority High Normal or Low 4 Set the Activation Time parameters 24h clock for the event start on Sundays at 13 00 with a duration of 12 hours 5 Set the When Activated parameters what the camera would do at the specified time for example send uploaded images to an e mail address 6 Click OK to save the Event in the Event Types list Please see the online help...

Page 24: ...even if the tampering conditions are otherwise met This can help prevent false alarms for known conditions that affect the image If the camera lens is sprayed or covered so that the camera live view becomes dark it will not be possible to distinguish this situation from other situations where the same effect is seen such as when lighting conditions change When the Alarm for dark images parameter i...

Page 25: ...tion Detection 1 Click Motion Detection under Events 2 Select if you want to configure Include or Exlclude windows 3 Click New against Windows Name 4 Adjust the size drag the bottom right hand corner and position click on the text at the top and drag to the desired position of the active window 5 Adjust the Object Size History and Sensitivity profile sliders see table below for details Any detecte...

Page 26: ...g light select low sensitivity In other cases a high sensitivity level is recommended Object Size History Sensitivity High level Only very large objects trigger motion detection An object that appears in the region trig gers the motion detection for a long period Ordinary colored objects on ordinary backgrounds trigger the motion detection Low level Even very small objects trigger motion detection...

Page 27: ...ter Enable IP Address Filtering to allow or deny access to the network camera Once enabled the IP addresses in the list are allowed or denied access according to the choice made in the drop down list Allow Deny the following IP addresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be s...

Page 28: ...omputer time sets the time from the clock on your computer Synchronize with NTP Server the camera obtains the time from an NTP server every 60 minutes Set manually this option allows you to manually set the time and date Note If using a host name for the NTP server a DNS server must be configured under TCP IP settings See Network Basic TCP IP Settings below Date Time Format Used in Images specify ...

Page 29: ... Network Camera To check if the IP address you intend to use is available or not click the Test button Subnet mask Specify the mask for the subnet the AXIS M32 Series Network Camera is located on Default router Specify the IP address of the default router gateway used for connecting devices attached to different networks and network segments IPv6 Address Configuration Check the box to enable IPv6 ...

Page 30: ...and secondary DNS servers Note This is not mandatory with regard to secondary DNS servers NTP Configuration Obtain NTP server address via DHCP check this radio button to automatically look up and use the NTP server settings as provided by DHCP Click the View button to see the current settings Use the following NTP server address to create manual settings check this radio button and enter the host ...

Page 31: ... port is entered here a port number is automatically selected when NAT traversal is enabled Notes An alternative HTTP port can be used be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router If you attempt to manually enter a port that is already in use another available port is automat...

Page 32: ...m but saved values are always shown in decimal For more information on Quality of Service please see the Axis support web at www axis com techsup SMTP email Enter the host names or IP addresses and port numbers for your primary and secondary mail servers in the fields provided to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP If your m...

Page 33: ...ra is restarted without changing any settings Restore the unit is restarted and most current settings are reset to factory default values The settings that do not reset are the boot protocol DHCP or static the static IP address the default router the subnet mask the system time Default the default button should be used with caution Pressing this returns the camera s settings to the factory default...

Page 34: ...tion to be added to the System Log and Access Log files and the permitted size of the log files The default information level for the Access Log is set to Critical Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critical Warnings Info For the Log Level for Email select from the drop down list the level of information...

Page 35: ... power cable or if using PoE disconnect the network cable 2 Press and hold the Control button while reconnecting power 3 Keep the Control button pressed until the Status Indicator color changes to amber this may take up to 15 seconds 4 Release the Control button 5 When the Status Indicator changes to green which may take up to 1 minute the process is complete and the camera has been reset The unit...

Page 36: ...er Click Upgrade Notes After starting the upgrade process always wait at least 5 10 minutes before restarting the camera even if you suspect the upgrade has failed Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user The AXIS Camera Management software tool can be used for multiple upgrades Please see the Axis website at www axis com for more informa...

Page 37: ...our problems by providing the server report the log file and a detailed description of the problem Server Report go to Setup System Options Support Support Overview The server report contains important information about the server and its software as well as a list of the current parameters The Log file is available from Setup System Options Support Logs Reports The Log file records events in the ...

Page 38: ... the required service and then configure IP address change notification from the network set tings Return the unit to the main network The unit now has a dynamic IP address but will notify you if the address changes Other networking problems Test the network cable by connecting it to another network device then Ping that device from your workstation See instructions above Camera is accessible loca...

Page 39: ...r See the online help for more information Video Image problems general Image too dark or too light Check the video image settings See the online help on Video and Image Settings Missing images in uploads This can occur when trying to use a larger image buffer than is actually available Try low ering the frame rate or the upload period Slow image update Configuring pre buffers motion detection hig...

Page 40: ...S M3203 V 160x90 to 800x600 AXIS M3204 V 160x90 to 1280x800 Frame rate H 264 30 fps in all resolutions Frame rate Motion JPEG 30 fps in all resolutions Video streaming AXIS M3203 V Multi stream H 264 and Motion JPEG 2 individually configured streams in full resolution and frame rate More streams in either compression if identical or limited in frame rate or resolution Controllable frame rate and b...

Page 41: ... Vista XP 2000 2003 server DirectX 9c or higher For other operating systems and browsers see www axis com techsup Installation aids in software Pixel counter General Casing Polycarbonate transparent cover Aluminum inner camera module with encapsulated electronics Tamper proof mounting on wall hard or drop ceiling AXIS M3203 V AXIS M3204 V 1000 kg 2200 lbs impact resistant aluminum casing AXIS M320...

Page 42: ... H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression etc by different clients Frame rate and bandwidth affected Accessing both Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affects the camera s CPU load Frame rate affected Enabled motion detection Frame rate and bandwidth affected Hea...

Page 43: ...mission CCD Charged Coupled Device This light sensitive image device used in many digital cameras is a large integrated circuit that contains hundreds of thousands of photo sites pixels that convert light energy into electronic signals Its size is measured diagonally and can be 1 4 1 3 1 2 or 2 3 CGI Common Gateway Interface A specification for communication between a web server and other CGI prog...

Page 44: ...ains image quality throughout Full duplex Transmission of data in two directions simultaneously In an audio system this would describe e g a telephone systems Half duplex also provides bi directional communication but only in one direction at a time as in a walkie talkie system See also Simplex Gain Gain is the amplification factor and the extent to which an analog amplifier boosts the strength of...

Page 45: ...owest compression i e the highest quality results in the largest file there is a trade off between image quality and file size kbit s kilobits per second A measure of the bit rate i e the rate at which bits are passing a given point See also Bit rate LAN Local Area Network A LAN is a group of computers and associated devices that typically share common resources within a limited geographical area ...

Page 46: ...the Internet This provides security administrative control and a caching service Any proxy server associated with a gateway server or part of a gateway server effectively separates the organization s network from the outside network and the local firewall It is the firewall server that protects the network against outside intrusion A proxy server receives requests for Internet services such as web...

Page 47: ...vered to Using a subnet mask saves the router having to handle the entire 32 bit IP address it simply looks at the bits selected by the mask Switch A switch is a network device that connects network segments together and which selects a path for sending a unit of data to its next destination In general a switch is a simpler and faster mechanism than a router which requires knowledge about the netw...

Page 48: ...ds to be installed on a computer that is permanently connected to the Internet It also controls access to the server whilst monitoring and logging server access statistics WEP Wireless Equivalent Privacy A wireless security protocol specified in the IEEE 802 11 standard which is designed to provide a wireless local area network WLAN with a level of security and privacy comparable to that usually e...

Page 49: ...ettings 13 Guard tour 19 H H 264 13 Host Name 30 HTTP Server 21 HTTPS 9 27 30 I IP Address Filtering 27 L Live View 10 Live View Config 17 Logs Reports 34 M Motion Detection 25 N NAT traversal 8 30 31 Network Connector 5 Network Settings 29 NTP Server 28 P Post trigger Buffer 22 Preset Positions 19 Pre trigger Buffer 22 Q QuickTime 12 17 R Recovery 36 Referrals 27 Restore 33 S Scheduled Event 21 2...

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