AXIS M30 Network Camera Series
Troubleshooting
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify
the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to
Certificate error when using
IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis device must be
synchronized with an NTP server. Go to
Settings > System > Date and time
.
The device is accessible locally but not externally
To access the device externally, we recommend using one of the following applications for Windows
®
:
• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to
.
Problems with streaming
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
device need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis device
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Poor rendering of H.264
images
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation for more
information.
Lower frame rate than
expected
• See
Performance considerations on page 19
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• Log in to the device’s webpage and set a capture mode that prioritizes frame rate.
Changing the capture mode to prioritize frame rate might lower the maximum
resolution depending on the device used and capture modes available.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz)
of the Axis device.
Problems retrieving additional video streams
‘Video Error’ displayed in
AXIS Companion, or
‘Stream: Error. Something
went wrong. Maybe there
are too many viewers.’ in
Chrome/Firefox, or
‘503 service unavailable’
error in Quick Time, or
‘Camera not
available’ displayed in
AXIS Camera Station, or
This camera is designed to deliver up to four different streams. If a fifth unique stream is requested,
the camera will not be able to provide it, and an error message is displayed. The error message
depends on the way the stream is requested. The streams are used on a first come, first served
basis. Examples of instances using a stream are:
• Live viewing in a web browser or other application
• While recording - continuous or motion triggered recording
• An event using images on the camera, for example an event sending an e-mail with an
image every hour
• An installed and running application, such as AXIS Video Motion Detection, will always
consume a video stream, whether it is used or not. A stopped application does not
consume a video stream.
The camera can deliver more than four simultaneous streams provided the configuration of any
additional stream is identical to any of the first four streams. Identical configuration implies exactly
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