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39

AXIS M11 Series - Troubleshooting

For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup

Lower frame rate than expected

Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers. 
Check with the system administrator that there is enough bandwidth available. See also the 
online help.
Check in the AMC Control Panel (H.264 tab) that video processing is set to 

Decode all frames 

possible

.

Lower the image resolution.

Why do I not get 30 frames per second? See the section

 General performance considerations, 

on page 42.

Image degeneration

Decrease the GOV length, see the online help for more information.

The Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

The Status indicator LED is flashing red and the camera is inaccessible

A firmware upgrade has been inter-
rupted or the firmware has otherwise 
been damaged

See the 

Emergency Recovery Procedure

 above. 

No images displayed on web page

Problem with AXIS Media Control. 
(

Internet Explorer only

)

To enable the updating of video images in Internet Explorer, set your browser to allow ActiveX 
controls. Also, make sure that AXIS Media Control is installed on your workstation. 

Installation of additional ActiveX com-
ponent restricted or prohibited

Configure your camera to use a Java applet for updating the video images under

Live View Config > Layout > Default Viewer

 for Internet Explorer. See the online help for more 

information.

Video/Image problems, general

Image too dark or too light

Check the video image settings. See the online help on Video Stream and Camera Settings.

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering 
the frame rate or the upload period.

Slow image update

Configuring pre-buffers, motion detection, high-resolution images, or high frame rates, will 
affect the performance of the camera. 

Poor performance

Poor performance may be caused by heavy network traffic, multiple users accessing the unit, 
low performance clients, use of features such as motion detection, event handling and image 
rotation other than 180 degrees.

Poor quality snapshot images

Screen incorrectly configured on your 
workstation

In Display Properties, configure your screen to show at least 65000 colors, that is, at least 
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image. 

Overlay/Privacy mask is not displayed

Incorrect size or location of overlay or 
privacy mask.

The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer to 

Overlay Image Settings

 in the online help for more information.

Browser freezes

Netscape 7.x or Mozilla 1.4 (or later) 
can sometimes freeze on a slow com-
puter

Lower the image resolution. 

Problems uploading files

Limited space

There is only limited space available for the upload of your own files. Try deleting existing files 
to free up space.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are 
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the sensi-
tivity setting to avoid problems with luminance.

Summary of Contents for M11 Network Camera Series

Page 1: ...SER S MANUAL AXIS M11 Network Camera Series AXIS M1103 Network Camera AXIS M1104 Network Camera AXIS M1113 Network Camera AXIS M1114 Network Camera AXIS M1113 E Network Camera AXIS M1114 E Network Camera ...

Page 2: ... or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple c...

Page 3: ... Video 15 Video Stream 15 Stream Profiles 16 Camera Settings 17 Overlay Image 18 Privacy Mask 18 Live View Config 19 Layout 19 PTZ Pan Tilt Zoom 21 PTZ Settings 21 Preset Positions 21 Guard Tour 21 Advanced 21 Events 22 Event Servers 22 Event Types 22 Camera Tampering 24 Motion Detection 24 System Options 27 Security 27 Date Time 28 Network 28 LED 33 Maintenance 33 Support 33 Advanced 34 About 35 ...

Page 4: ...11 Network Cameras support digital PTZ allowing a view area cropped from the full view to be streamed for viewing or recording The cameras allow panning and tilting the cropped view area as well as digitally zooming in The digital PTZ functionality can be used to further minimizing bandwidth and storage needs by only streaming the area of interest Easy installation with pixel counter The pixel cou...

Page 5: ...s LED can be configured to be unlit during normal operation or to flash only when the camera is accessed To configure go to Setup System Options LED settings See the online help files for more information Amber Steady during startup during reset to factory default or when restoring settings Red Slow flash for failed upgrade Power Green Normal operation Amber Flashes green amber during firmware upg...

Page 6: ...camera includes one 1 H 264 decoder license for viewing video streams This license is automatically installed with AMC The administrator can disable installation of the decoder to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the camera in the Location Address field of your browser To access...

Page 7: ...is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information To set the password via a standard HTTP connection enter it directly in the first dialog shown above To set the password via an encrypted HTTPS connection follow these steps 1 Click the Create self signed certificate button 2 Provide the requested information and c...

Page 8: ... position for the desired view Focus adjustment AXIS M1113 M1114 To focus AXIS M1113 M1114 follow the instructions below Notes The DC iris should always be disabled while focusing the camera This opens the iris to its maximum which gives the best conditions for correct focusing When focus is set with this method it will be maintained in any light conditions The Focus page is not visible if Basic S...

Page 9: ...hat is possible to focus the camera 3 Set the zoom puller to max tele and check that it is possible to focus the camera 4 Direct the camera towards a close object about 30 cm away Set the zoom puller to max wide and check that it is possible to focus the camera 5 Set the zoom puller to max tele and check that it is possible to focus the camera 6 If it is not possible to focus the camera in any of ...

Page 10: ...tream Profiles on page 16 for more information The manual trigger button can trigger an event directly from the Live View page The Snapshot button saves a snapshot of the video image on display This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available View size AXIS M1104 and AXIS M1114 Click to scale the image down to 800 pixels wide or to full scale On...

Page 11: ... incremental change Clicking Zoom out to overview image will set the camera to the minimum zoom position In this position the camera cannot pan or tilt Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel see Advanced on page 21 Click the Home button to go to the PTZ preset position defined as Hom...

Page 12: ...ows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the network camera is to use the AXIS Media Control in Internet Explorer in Windows Unicast RTP This unicast method RTP over UDP is used for live unicast vid...

Page 13: ...r example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The paths that can be used are listed below in the order of preference Unicast via RTP axrtpu ip axi...

Page 14: ...nistrators have unrestricted access to all settings Operators have access to Video Live View Config PTZ and Events See also the online help available by clicking on each Setup page Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the network camera 1 Users see page 27 2 TCP IP see page 28 3 Date Time see page 28 4 Video Stream see page 15 5 AXIS M1113 M11...

Page 15: ...r bandwidth requirements The image can also be mirrored reversed and rotated Digital PTZ shows if Digital PTZ has been enabled or not If enabled the maximum zoom rate is shown under Max To configure the Digital PTZ and Max zoom settings click the Digital PTZ link or navigate to PTZ PTZ Settings Note that the resolutions available in the Resolution drop down list depend on the selected maximum zoom...

Page 16: ...these situations Defining the frame size as Default provides consistently good image quality at the expense of increased bandwidth and storage usage during low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Note The maximum frame size allowe...

Page 17: ...ations Exposure value Click in the bar to fine tune the exposure Increasing the exposure will improve image quality at the expense of the total frame rate There may also be an increase in motion blur Exposure control This setting is used to remove 50 or 60 Hz flicker caused by a fluorescent light source The Hold current option locks the current exposure settings Enable Backlight compensation Backl...

Page 18: ...e must be selected see Overlay Settings on page 15 Once satisfied click Save Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Up to three privacy masks can be used Privacy masks cannot be bypassed via the VAPIX Application Programming Interface API Privacy Mask List The Privacy Mask List shows all the masks that are currently confi...

Page 19: ... viewer toolbar under the video image in your browser The administrator can disable the installation of the H 264 decoder included with AXIS Media Control This is used to prevent the installation of unlicensed copies Further decoder licenses can be purchased from your Axis dealer Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer H 264 Motion JPEG Quic...

Page 20: ...am This button is mainly intended for use with browsers other than Internet Explorer or when not using AXIS Media Control to view the video stream AXIS Media Control for Internet Explorer has its own snapshot button User Defined Links User defined links can link to web pages or can be used to run scripts or activate and control external devices connected to the network camera Once configured the l...

Page 21: ...et position s drop down list Preset positions can be selected on the Live View page and in Guard Tours One position can be set as the Home position which is readily accessible by clicking the Home button in both the Preset Position Setup window and the Live View window The position s name will have H added for example Entrance H The camera will always return to the Home position after the time spe...

Page 22: ... for the required server type For details on each setting see the online help available from each web page When the setup is complete the connection can be tested by clicking the Test button the connection test takes approximately 10 seconds Event Types An Event Type describes how and when the camera performs certain actions Example If somebody passes in front of the camera and an event has been c...

Page 23: ...ding to specific requirements See File Naming Date Time Formats in the online help Save stream To upload images to an FTP or HTTP server or to send images by email check the Save stream box Image frequency Set the image frequency to a desired frame rate The frame rate will be the best possible but might not be as high as specified especially if uploading via a slow connection Pre and post trigger ...

Page 24: ...h available option Camera Tampering The camera tampering application generates an alarm whenever the camera is repositioned or when the lens is covered sprayed or severely defocused First you must create an event see How to set up a triggered event on page 23 for the camera to send an alarm Settings The Minimum duration parameter sets the minimum tampering period that is an alarm will not be trigg...

Page 25: ... peaks in the Activity window the active window has a red frame 5 Click Save To delete an Include or Exclude window a Using AXIS Media Control Internet Explorer Select the window in the list of windows and click Del b Using the Java applet Select the window and click on the cross in the upper right corner Please see the online help for descriptions of each available option To exclude parts of the ...

Page 26: ...ion Detection windows rather than one large window if triggers on small movements or objects are desired To reduce the number of triggers if there is a lot of movement during a short period of time select a high history level To only detect flashing light select low sensitivity In other cases a high sensitivity level is recommended ...

Page 27: ...ddresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need to be specified in the user list with the appropriate access rights This is done from Setup System Options Security Users HTTPS The network camera supports encrypted browsing using HTTPS A self signed certificate can be used until a Cer...

Page 28: ...4 and IP version 6 Both versions may be enabled simultaneously and at least one version must always be enabled When using IPv4 the IP address for the camera can be set automatically via DHCP or a static IP address can be set manually If IPv6 is enabled the network camera receives an IP address according to the configuration in the network router There are also options for using AXIS Internet Dynam...

Page 29: ...sible from any location For more information and help to find a local AVHS Service Provider go to www axis com products avhs Enable AVHS Enabled by default if AVHS is not to be used this option can be disabled One click enabled Press the camera s control button see Hardware overview on page 5 to connect to an AVHS service over the Internet Once registered Always is enabled and the camera stays con...

Page 30: ...nd HTTPS The default HTTP HTTPS port numbers 80 and 443 respectively can be changed to any port within the range 1024 65535 This is useful for simple security port mapping for example NAT traversal port mapping for IPv4 A broadband router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the o...

Page 31: ...network behind a firewall and notifications uploads alarms and such need to be sent to a destination outside the local network such as the Internet See the online help for more information QoS Quality of Service Quality of Service QoS guarantees a certain level of a specified resource to selected traffic on a network Quality can be defined as a maintained level of bandwidth low latency and no pack...

Page 32: ...te Traps for SNMP v1 v2 Traps are used by the camera to send messages to a management system for important events or status changes If Enable traps is selected enter the email address where the trap message is to be sent as well as the Trap community that should receive the message There are four types of traps available Cold start Warm start Link up Authentication failed SNMP v3 SNMP V3 provides ...

Page 33: ...or static the static IP address the default router the subnet mask the product interface language the system time Default The default button should be used with caution Pressing this returns the camera s settings to the factory default values including the IP address Upgrade Server See Upgrading the firmware on page 36 Support Support Overview The Support Overview page provides valuable informatio...

Page 34: ...te Configuration From the drop down lists select the size and level of information to be added to the System Log and Access Log files The default information level for the Access Log is set to Critical Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critical Warnings Info For the Log Level for Email select from the d...

Page 35: ... page 33 or use the Control button on the side of the camera see page 5 as described below Using the Control Button This will reset all parameters including the IP address to the factory default settings 1 Disconnect the network cable 2 Press and hold the Control button and reconnect the network cable 3 Keep the Control button pressed until the Status indicator color changes to amber this may take...

Page 36: ...suspect the upgrade has failed Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user AXIS Camera Management can be used for multiple upgrades Please see the Axis website at www axis com for more information Emergency Recovery Procedure If power or the network connection to the camera is lost during the upgrade the process fails and the unit becomes un...

Page 37: ... providing a Server Report and a detailed description of the problem The Server Report contains important information about the server and its software as well as a list of the current parameters The Access Log is also included in the Server Report Go to Setup System Options Support Support Overview to generate a Server Report ...

Page 38: ... commands 2 Access the unit and disable DHCP in the TCP IP settings Return the unit to the main network The unit now has a fixed IP address that will not change Other networking problems Test the network cable by connecting it to another network device then Ping that device from your workstation See instructions above Camera is accessible locally but not externally Broadband router configuration T...

Page 39: ...ge problems general Image too dark or too light Check the video image settings See the online help on Video Stream and Camera Settings Missing images in uploads This can occur when trying to use a larger image buffer than is actually available Try lowering the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will ...

Page 40: ...ew 65 25 Vertical angle of view 45 20 Diagonal angle of view 75 33 AXIS M1114 E Varifocal 2 8 8 mm F1 2 DC iris CS mount Horizontal angle of view 87 29 Vertical angle of view 48 20 Diagonal angle of view 96 38 Light sensitivity Minimum illumination AXIS M1103 AXIS M1104 2 8 mm 1 0 100 000 lux F2 0 AXIS M1103 AXIS M1104 6 mm 0 9 100 000 lux F1 8 AXIS M1113 E 0 6 lux F1 4 AXIS M1114 E 0 6 lux F1 2 S...

Page 41: ...ort for AXIS Video Hosting System AVHS with One Click Camera connection Intelligent video Video motion detection active tampering alarm Alarm triggers Intelligent video Alarm events File upload via FTP HTTP and email Notification via email HTTP and TCP Go to PTZ preset Guard tour Video buffer 25 MB pre and post alarm Video access from web browser Camera live view Video recording to file ASF Custom...

Page 42: ...e rate and bandwidth affected Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client PCs lowers perceived performance Frame rate affected Dimensions HxWxD AXIS M1103 AXIS M1104 2 8 mm 43 x 61 x 107 mm 1 7 x 2 4 x 4 2 AXIS M1103 AXIS M1104 6 mm 43 x 61 x 110 mm 1 7 x 2 4 x 4 3 AXIS M1113 43 x 61 x 140 mm 1 7 x 2 4 x 5 5 AXIS M1114 43 x 61 x 142 m...

Page 43: ...led Device This light sensitive image device used in many digital cameras is a large integrated circuit that contains hundreds of thousands of photo sites pixels that convert light energy into electronic signals Its size is measured diagonally and can be 1 4 1 3 1 2 or 2 3 CGI Common Gateway Interface A specification for communication between a web server and other CGI programs For example a HTML ...

Page 44: ...Gain is the amplification factor and the extent to which an analog amplifier boosts the strength of a signal Amplification factors are usually expressed in terms of power The decibel dB is the most common way of quantifying the gain of an amplifier Gateway A gateway is a point in a network that acts as an entry point to another network In a corporate network for example a computer server acting as...

Page 45: ... share common resources within a limited geographical area Linux Linux is an open source operating system within the UNIX family Because of its robustness and availability Linux has won popularity in the open source community and among commercial application developers Local storage If a camera or video encoder supports local storage an SD card can be inserted into the SD card slot to locally reco...

Page 46: ...Internet services such as web page requests from many users If the proxy server is also a cache server it looks in its local cache of previously downloaded web pages If it finds the page it is returned to the user without forwarding the request to the Internet If the page is not in the cache the proxy server acting as a client on behalf of the user uses one of its own IP addresses to request the p...

Page 47: ...packets that the communication e g requested a web page file is divided into and when all packets have arrived at their destination it reassembles them to re form the complete file TCP is a connection oriented protocol which means that a connection is established between the two end points and is maintained until the data has been successfully exchanged between the communicating applications Telne...

Page 48: ... a wired LAN Security is at two different levels 40 bit and 128 bit encryption The higher the bit number the more secure the encryption WPA PSK Wi Fi Protected Access Pre Shared Key This wireless encryption method uses a pre shared key PSK for key management Keys can usually be entered as manual hex values as hexadecimal characters or as a Passphrase WPA PSK provides a greater degree of security t...

Page 49: ... 17 Exposure zones 17 F Focus 8 Frame Rate 15 FTP Server 22 G GOV Settings 16 H H 264 15 16 Host Name 30 HTTP Server 22 HTTPS 7 27 30 I IP Address Filtering 27 L Live View 6 10 Live View Config 19 Logs Reports 34 M Motion Detection 24 N NAT traversal 7 30 Network Settings 28 NTP Server 28 P Pixel counter 15 Preset Positions 21 Q QoS Quality of Service 31 QuickTime 13 19 R Recovery 36 Referrals 27 ...

Page 50: ...AXIS M11 Series Index 50 ...

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