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Axis 13803299953 User Manual Download Page 26

B

e

fore Use

1

25

Troubleshooting

Please refer to “Appendix” (P. 205), in case of error messages or problems.

Summary of Contents for 13803299953

Page 1: ...eneral Information UPC 13803299953 UNSPSC 46171610 Related Links Right click to open in new tab Visit the 2541C002 product page for detailed information View over 1170 other Axis products View list of...

Page 2: ...This User Manual should be read before using the network camera ENGLISH Network Camera Operation Guide...

Page 3: ...LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM THE USE OF THIS MATERIAL OR THE CAMERA Network Security The user is responsible for the network security of this...

Page 4: ...video that was encoded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MPEG 4 compliant video No license is granted or implied for...

Page 5: ...4 Security Export Control This product is subject to security export control Therefore to export or carry it overseas may require an authorization by governmental agencies...

Page 6: ...yed Descriptions use Windows 10 for the operating system Internet Explorer 11 for the web browser and the VB H45 for sample screens The video size set selected for explanations is 1920 x 1080 960 x 54...

Page 7: ...M44 VB H730F Mk II VB S30D Mk II VB S31D Mk II VB S800D Mk II VB S805D Mk II VB S900F Mk II VB S905F Mk II HM4x H730 S30 S31 S80x S90x Symbol Meaning Warning Failure to follow the instructions indica...

Page 8: ...This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested an...

Page 9: ...ife support systems Depending on the computer and network environment high precision video transmission cannot be guaranteed due to video lag or loss Canon will assume no liability for any accident or...

Page 10: ...al laws and regulations Be sure to remove the memory card from the camera before the disposal In this guide memory card refers to the various types of memory cards that can be used with the camera Cau...

Page 11: ...ting Environment 22 PC Environment Details 22 Verified Mobile Devices Setting Page Camera Viewer Mobile Camera Viewer As of May 2017 23 Steps for Setting Up the Camera 24 Step 1 Preparing to Install t...

Page 12: ...ilt Zoom 56 Adjusting Video 61 Using Backlight Compensation 62 Using Presets or the Home Position 62 Viewer PTZ and Digital PTZ 63 Magnifying and Display Part of Video Viewer PTZ 63 Cropping and Displ...

Page 13: ...96 Camera Control 96 Day Night When Auto Is Set 97 Installation Conditions 98 Camera Position Control 98 External Input Device 98 External Output Device 98 Camera Initial Settings Setting Initial Vid...

Page 14: ...ask 131 Registering Privacy Masks 131 Changing Deleting a Privacy Mask 133 Video and Audio Audio Setting Audio Input Output 135 General Audio 135 Audio Server 136 Sound Clip Upload 1 to 3 137 Server S...

Page 15: ...Configuring Video Detection 161 Configuring Detection Criteria Detection Conditions Tab 165 Configuring Operations for Detected Event Tab 175 Checking Event Status 175 Displaying Settings for Detectio...

Page 16: ...ideo Record Settings 196 Memory Card Operations 196 Memory Card Information 198 Maintenance General Displaying Camera Device Information and Perform Maintenance 199 Device Information 199 Tool 199 Ini...

Page 17: ...in the Information Display 223 Restoring Factory Default Settings 225 Restoring the Initial Settings from a Web Browser 225 Restoring Factory Default Settings with the Reset Switch on the Camera 225 L...

Page 18: ...Chapter Before Use This chapter explains the camera functions software and operating environment It also describes the flow from preparation and setup through to actual use...

Page 19: ...uest users Monitoring by intelligent functions Inputting outputting audio Using external devices Monitoring by guards etc Pan Tilt Zoom Pan Tilt Audio Output Terminals External Device Input Terminals...

Page 20: ...3 5 SP1 when using Internet Explorer 9 or NET Framework 4 5 when using Internet Explorer 10 11 is necessary to use Camera Management Tool and Recorded Video Utility If it is not installed on the compu...

Page 21: ...You can purchase additional software and licenses as necessary Canon H 264 Additional User License AUL VB Additional license for viewing H 264 video with multiple computers via the Viewer or Recorded...

Page 22: ...rting up to 512 cameras Note Licenses for upgrading from RM 9 to RM 25 or RM 64 and from RM 25 to RM 64 are also available RM V This additional license lets you install the RM 64 RM 25 RM 9 RM Manager...

Page 23: ...Premium SP1 32 64 bit Internet Explorer 11 32 64 bit Chrome 58 2 Windows 8 1 Windows 8 1 Pro Windows 8 1 Enterprise 32 64 bit 1 Internet Explorer 11 32 64 bit Chrome 58 2 Windows 10 Pro Windows 10 En...

Page 24: ...1 Must be configured to allow use of JavaScript and web storage For Camera Viewer only cookies must be enabled iPad mini 4 iPad Air 2 iPad Pro iPhone SE 2 iPhone 7 iPhone 7 Plus 2 iOS 9 3 5 iOS 10 3...

Page 25: ...Guide Step 3 Setting the Camera Angle Use the Setting Page to set the camera angle while checking video on the computer screen Setting the Camera Angle P 37 Step 4 Using the Camera Viewers Operate th...

Page 26: ...Before Use 1 25 Troubleshooting Please refer to Appendix P 205 in case of error messages or problems...

Page 27: ...26...

Page 28: ...Chapter Camera Setup To prepare the camera for use install the necessary software on the computer and configuring the initial settings for web browser security and the camera...

Page 29: ...automatically install the version appropriate for the version of Internet Explorer used on the computer Software Installation Installation Methods The software can be installed together using Easy Ins...

Page 30: ...tware that will be installed and click Next If you select Custom Installation select the software to be installed and click Next The User License Agreement screen is displayed 3 Select the installatio...

Page 31: ...llation starts The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop 5 Read through the user license agreement and click Yes if you accept it 6 Click Exit or...

Page 32: ...e Windows Firewall is enabled you may need to add each software as an application allowed to communicate via the firewall Note Even if you do not perform the following steps you can still add each sof...

Page 33: ...ary to add the IP address of the camera to the list of trusted sites Note Set the camera IP address with the Camera Management Tool For details please refer to Camera Management Tool User Manual 3 Cli...

Page 34: ...hen entering the IP address For example if you enter 192 160 1 all cameras that share the 192 160 1 portion of the address will be added as trusted sites Sound Settings for Using the Audio Functions I...

Page 35: ...displayed The Sound dialog box is displayed If no audio device is installed refer to your computer manual 1 Open Control Panel and click Hardware 2 Click Sound 3 Click Yes 4 Click the Playback tab to...

Page 36: ...to obtain an IP address from the DHCP server Detect the camera using the Camera Management Tool with a DHCP environment or an IPv6 environment However you can access a camera connected to a network en...

Page 37: ...36...

Page 38: ...Chapter Setting the Camera Angle After installing the camera set the camera angle while checking the video displayed on the Setting Page H730 S80x S90x...

Page 39: ...Page in Step 1 the digital zoom area yellow is displayed and digital zoom becomes available The higher the digital zoom ratio the lower the video quality becomes Step 3 Setting the Focus You can manu...

Page 40: ...Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations view live video and check the status of events...

Page 41: ...Tool directly into a web browser to display the Setting Page of the camera and start the Viewer from the Setting Page Note For details on settings in the Camera Management Tool please refer to Camera...

Page 42: ...nter a user name and password If you enter the wrong user name or password you will not be able to connect to the camera Enter the correct user name and password and connect to the camera When Basic V...

Page 43: ...nnecting to the Viewer and you can use the Viewer as a guest user Guest users cannot perform some operations with the Viewer but you can also switch the user in order to use the Viewer as an administr...

Page 44: ...cation is displayed Camera Viewer Access Restrictions You can set authorized users which require user authentication and guest users which do not require authentication The functions that each user ca...

Page 45: ...werful privileges are on the left and less powerful privileges are on the right However audio distribution can be set separately In the columns authorized users have higher privileges than guest users...

Page 46: ...symbols Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges R S...

Page 47: ...image of the moment you clicked the button in the control display area P 67 9 Viewer PTZ Button Starts stops the Viewer PTZ When started the Viewer PTZ panel is shown in the control display area P 63...

Page 48: ...ize and audio transmission reception of the Viewer E Video Size Select the video reception size and video format from the camera P 51 F H 264 Reception Selects whether to enable or disable H 264 video...

Page 49: ...zoom in and zoom out P 60 N Zoom Speed Select the operation speed for the zoom button P 60 O Focus Sets the camera to focus on the subject P 61 P Exposure Compensation Corrects the exposure according...

Page 50: ...elligent function for each detection setting number P 73 U Intelligent Function Audio Detection Displays the status of Volume Detection or Scream Detection P 73 V Linked Events Displays the status of...

Page 51: ...s will also be displayed here if there are problems with camera operations or systems For details on the information displayed please refer to List of Viewer Messages P 223 Important When Camera Camer...

Page 52: ...SOFTWARE LICENSE AGREEMENT dialog box is displayed Click Yes to accept the terms of the license agreement The decoder is downloaded from the camera enabling H 264 video reception The CANON SOFTWARE L...

Page 53: ...era Viewer screen The privileges required for operating the menu panel are indicated with the following symbols Video Size Set Setting Selectable Screen Size Remarks 1920 x 1080 960 x 540 480 x 270 Ac...

Page 54: ...cts whether to enable disable H 264 video reception P 51 C Maximum Frame Rate Selects the maximum frame rate for JPEG video P 51 D Audio Reception Plays stops the received audio and sets the volume P...

Page 55: ...eft edge of the screen and the zoom slider on the right edge of the screen L BLC Back Light Compensation Turns on off backlight compensation P 62 M Home Position Move the camera angle to the home posi...

Page 56: ...e status the Obtain Release Camera Control Privileges button appearance changes as follows Operating the Camera Important It is necessary to obtain the camera control privileges to perform the operati...

Page 57: ...cannot obtain control privileges simultaneously The Obtain Release Camera Control Privileges button is displayed for authorized users and guest users if Camera Control is selected in Basic User Manage...

Page 58: ...quality is not apparent according to the received video size The models that you can use digital zoom and enhanced digital zoom with are indicated below Digital zoom Enhanced digital zoom Note The zoo...

Page 59: ...mode an icon zoom in zoom out is displayed in the frame To stop Area Zoom right click with the left mouse button held down and the frame is displayed When dragged left to right the camera will zoom i...

Page 60: ...area Note When using Drag to Move the pan tilt sliders will not move The camera will stop Using Pan Tilt Zoom in the Camera Control Menu Open the Camera Operation menu and perform camera pan tilt and...

Page 61: ...g the speed of pan tilt zoom operations on the slider or panorama does not change Operating the Camera with the Panorama Display Panel You can operate the camera using the frames within the panorama d...

Page 62: ...ormation on the range of focus please refer to the table on P 102 Setting the Exposure Compensation Adjust the brightness of the video Move the slider to a negative value to make the video darker or a...

Page 63: ...advance When you click the preset selection menu and select a preset from the list that is displayed the camera will be set to the registered setting of the selected preset Clicking the Home Position...

Page 64: ...tire video The video of the area inside the preview frame is magnified to fill the video display area Viewer PTZ and Digital PTZ Viewer PTZ Digital PTZ Enlarges the specified part of the video transmi...

Page 65: ...r PTZ exits if you perform one of the following operations Click the Viewer PTZ button to disable it Click the Digital PTZ button to start the Digital PTZ Note You can also perform the following opera...

Page 66: ...6 256 x 144 128 x 72 When the aspect ratio 4 3 is selected 640 x 480 512 x 384 384 x 288 256 x 192 128 x 96 Note The preview frame will move in steps Fine tuned movement is not possible The video of t...

Page 67: ...er Preset on the Setting Page P 118 Exiting Digital PTZ The Digital PTZ exits if you perform one of the following operations Click the Digital PTZ button to disable it Click the Viewer PTZ button to s...

Page 68: ...Snapshot button again the image displayed in the Snapshot panel will be updated Note The snapshot is saved as a JPEG file The saved snapshots are the same size as the reception video size Saving Snap...

Page 69: ...video recording Recording Video to a Memory Card 1 If you have not obtained camera control privileges click the Obtain Release Camera Control Privileges button to obtain the privileges 2 Click the Mem...

Page 70: ...ra Viewer 4 69 Confirming Recorded Video Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card For details please refer to Recorded Video Utility User Ma...

Page 71: ...menu However even if the icon is active purple audio input from the microphone will not be received because there is no sound sent from the camera in the following cases While the administrator is tr...

Page 72: ...se the Video and Audio menu If Audio Communication Method is set to Half Duplex in Video and Audio Audio General Audio on the Setting Page P 136 there is no sound sent from the camera to other users w...

Page 73: ...rple inactive gray status Example Output 1 Output active Output 2 Output inactive Note To operate External Device Output output it is necessary to obtain camera control privileges Checking the Status...

Page 74: ...played in Setting 1 Setting 15 Example Setting 1 Video Detection status ON Other settings Video Detection status OFF Note The icon indicating the detection status will be displayed for a maximum of fi...

Page 75: ...74...

Page 76: ...l the settings required for using the camera Please configure the settings on the Setting page according to how the camera will be used before you use the camera The Setting Page also provides menus f...

Page 77: ...efer to Camera Management Tool User Manual The user authentication window is displayed The Setting Page is displayed Note The Viewer is displayed when Basic Viewer General Default Page is set to Displ...

Page 78: ...nged settings and reboot the camera Click Clear to revert to the previous settings Return to the Settings Menu Click Settings Menu at the upper right of each Setting Page to return to the setting menu...

Page 79: ...e video display area Note The displayed items will change depending on the Setting Page Other users cannot access the Viewer while video is being displayed on the Setting Page Also video cannot be dis...

Page 80: ...ayed 5 Snapshot Button Open the snapshot window and display a still image of the moment you clicked the button P 67 6 Reconnect Button Reconnects to the camera You can use this when not connecting to...

Page 81: ...9 Camera date and time settings Video P 91 General video settings such as the size and quality of video transmitted from the camera Viewer P 94 Configure the startup authorization and view of the View...

Page 82: ...omputer and audio reception from the computer to the camera The settings of this item are the same as those in Video and Audio Audio Audio Server Settings configured on one page are also reflected on...

Page 83: ...etc Backup Restore P 201 Perform backup and restoration Update Firmware P 202 Perform firmware updates Log P 203 Display logs and configure log notification User Page Link to web page customized by t...

Page 84: ...for using IPv4 to connect to the camera The IPv4 address can be assigned by the DHCP server automatically or set manually Basic Network Configuring Network Settings Important If any network settings a...

Page 85: ...v6 Select this to enable or disable IPv6 Auto RA Select Enable to set an address automatically using RA Router Advertisement network information automatically transmitted from a router Auto DHCPv6 Sel...

Page 86: ...me Server Address Automatically to display the name server address acquired from the DHCP server Name Server Address DHCPv6 Select Use DHCPv6 or Use DHCP DHCPv6 in Set Name Server Address Automaticall...

Page 87: ...This will configure settings for using multicast DNS If you use mDNS the IP address and host name of the camera will be broadcast to other hosts on the network Use mDNS Select this to enable or disab...

Page 88: ...as above for confirmation Authorized User Account Add authorized users User Name Password Confirm Password To add the authorized user enter the user name and password then click Add Enter the user na...

Page 89: ...leges for authorized users and guest users This setting enables you to set access restrictions for the Camera Viewer P 43 Privileged Camera Control Camera Control Video Distribution Audio Distribution...

Page 90: ...P server The acquired NTP server address is displayed in NTP Server DHCP In order to set Use DHCP you must change Network IPv4 IPv4 Address Settings Method to Auto DHCP P 84 Use DHCPv6 The camera time...

Page 91: ...not automatically selected so set it if necessary Note If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established Last Sync Time will not be updated...

Page 92: ...I 1920 x 1080 960 x 540 480 x 270 cannot be set for Video Size Set Basic Video Setting Video Size and Quality Important The following may occur if video size video quality and target bit rate are set...

Page 93: ...ttings for H 264 1 video transmitted from the camera The video sizes that can be selected depend on the Video Size Set setting Video Size Select the size of the video transmitted from the camera Bit R...

Page 94: ...4 2 video is used for memory card recording and upload the following restrictions apply to the setting Bit Rate Control Use bit rate control constant bit rate only Target Bit Rate kbps 3072 or less I...

Page 95: ...otate Video Display If you select Rotate clockwise 90 degrees or Rotate counterclockwise 90 degrees video is displayed in portrait orientation in the Camera Viewer Use this to rotate the camera 90 to...

Page 96: ...7 If you select Enable the CANON SOFTWARE LICENSE AGREEMENT dialog box is displayed Click Yes to accept the terms of the license agreement Important Additional H 264 licenses are required to receive H...

Page 97: ...igital zoom will be displayed next to the zoom slider in Camera Initial Settings only Enhanced Digital Zoom Select this to enable or disable the enhanced digital zoom When the video size is small digi...

Page 98: ...hing Day Mode and Night Mode when Day Night is set to Auto Switching Brightness Select the brightness for switching Day Night Mode when Day Night is set to Auto Select Darker if you want to capture vi...

Page 99: ...ion Control Settings for camera use when there are no camera control restrictions for users or requests for camera control privileges Restricted to Presets Restricts camera control of the camera angle...

Page 100: ...in Initial Settings Video cropped in the position of the zoom slider is transmitted When Camera Camera Control Digital Zoom is set to Enable P 96 an area indicating digital zoom is displayed in the zo...

Page 101: ...s Recommended settings for Camera Settings are displayed according to the selected type The table below shows the items and their differing recommended values You can also change the recommended setti...

Page 102: ...se Depth Priority In low light conditions video may become comparatively darker than Standard Settings and noise may increase Low Light Visibility Residual images may appear for moving subjects in dar...

Page 103: ...c shutter speed adjustment cannot exceed 1 100 seconds while using this mode Auto Shutter priority AE Automatically adjusts the aperture and gain according to the specified Shutter Speed Auto Aperture...

Page 104: ...en Exposure is set other than Manual you can adjust the brightness of the video by selecting the Exposure Compensation Metering Mode When Exposure is set a value other than Manual you can selects a me...

Page 105: ...Shade Control to Manual and the control level to strong Set the control level to mild to reduce the noise White Balance Select the white balance according to the light source to achieve natural color...

Page 106: ...s larger Color Saturation Select a color saturation level Haze Compensation If the subject is obscured by haze this adjusts contrast in the video to improve subject visibility Manual Set the level of...

Page 107: ...s set these will remain in effect even if Day Night is set to Auto on the Setting Page To enable Auto Day Night Mode set Day Night to Auto before exiting the Viewer If you use Auto the infrared filter...

Page 108: ...ition None When switching Day Night Mode the camera automatically focuses on each of the fluorescent lighting focus positions set beforehand for Day Mode and Night Mode Compensate for light source Adj...

Page 109: ...ra is restored See the page P 102 for the focus ranges when using Day Night Mode settings Camera Control Set the camera focus adjustment and day night capture mode when controlling day night mode focu...

Page 110: ...Setting Page 5 109 Night Mode Video turns to monochrome Removes the infrared filter to increase sensitivity HM4x H730...

Page 111: ...lowed down Set the range for panorama creation This enables the panorama creation time to be reduced Specify the panorama creation area If you select Specified the panorama image is created within a s...

Page 112: ...Two types of frames are displayed for panorama images 1 Panorama creation area frame red frame Indicates the capture area of the panorama image You can also drag the panorama creation area frame to s...

Page 113: ...rom the Camera You can delete a panorama image saved in the camera The displayed panorama image is cleared The confirmation message is displayed The panorama image saved in the camera is deleted Savin...

Page 114: ...ompleted Exposure Lock The exposure for the selected position will be automatically adjusted and locked during capture White Balance Lock The white balance for the selected position will be automatica...

Page 115: ...with authorized user or guest user privileges When accessed via RM Lite For presets or functions that move to preset positions Note Even when view restrictions are set an area outside the view restri...

Page 116: ...n to reflect the values to the wide angle preview frame telephoto preview frame Click Preview in Telephoto Wide angle to move the preview frame to the telephoto wide angle limit of the current wide an...

Page 117: ...he aspect ratio cannot be changed The telephoto preview frame can be set within the wide angle preview frame 4 Preview Frame Blue Frame Indicates the current position shown in the video display area N...

Page 118: ...nge Pan Control Range Maximum Horizontal Capture Range Maximum Wide angle Viewing Angle Maximum Vertical Capture Range Setting view restrictions automatically restricts the camera operating angle When...

Page 119: ...ositions Intelligent Function will use for the camera If you use a preset registered with the digital zoom the camera position at registration may not be able to be reproduced with a high degree of ac...

Page 120: ...e If you selected Home home position in the preset list Pan Tilt Zoom position Digital PTZ Position is always registered Camera Settings Select Register to register the current camera settings as a pr...

Page 121: ...are all discarded Deleting a Preset Select the preset to delete in the preset list and click Delete Click Apply to delete the preset from the camera Home home position cannot be deleted Previewing a P...

Page 122: ...d when control privileges are obtained by RM Lite Screen Composition The screen composition differs according to the camera model because the number of tour routes that can be registered number of pre...

Page 123: ...P 123 3 Edit Tour Route Displays a list of the presets to tour The presets are toured from the top of the list You can change the order of the presets and set the time to stop at the preset positions...

Page 124: ...e preset home position that is currently selected Tour Route Settings The number of tour routes you can register and the number of presets that can be toured per route are as follows Maximum 5 routes...

Page 125: ...preset tour always operates Reverse Route If you select Enable the preset tour order in Edit Tour Route will be reversed You can select multiple presets Note If the preset position is outside the res...

Page 126: ...ng to the next preset Pause sec Enter the time the camera pauses at the preset position Note If you want to view video during moves between presets select a slow speed If you only want to switch quick...

Page 127: ...mage quality for areas outside the specified area will be reduced according to Data Size Reduction Level Even if the camera pans tilts or zooms zoom is for only the specified area follows the movement...

Page 128: ...rea frame the area frame may become hidden To display the area frame again either click the Preview for the target specified area or use the slider to move the camera angle to a position in which the...

Page 129: ...in H 264 2 Select Enable to lower video quality of outside areas set with Specified Area in H 264 2 video Data Size Reduction Level Set the data size reduction level for the outside area of Specified...

Page 130: ...ze text length and text position Check the display after changing the video size and on screen display settings Date display Date display Select whether to display the date on the Video Position of da...

Page 131: ...y Select position for text display on the Video Text string display If Text display is set to Display designated string enter the text string to be displayed in alphanumeric characters Common Settings...

Page 132: ...play area while the mouse operation switch button is purple Video and Audio Privacy Mask Setting Privacy Mask Important Privacy masks are applied to all video transmitted from the camera live video up...

Page 133: ...a without deleting it The disabled privacy mask area of the registration area will be displayed with a crossed out frame The color selected here is reflected to all the preview frames and privacy mask...

Page 134: ...or selecting the privacy mask area Click the privacy mask area you want to change in the privacy mask registration area Click Preview in the mask area you want to display Click the privacy mark area s...

Page 135: ...at have not been saved in the camera by clicking Apply are all discarded The changed privacy mask area is saved to the camera Deleting a Privacy Mask from the Camera Click Delete for Mask area in the...

Page 136: ...eam Detection Event Disable Video and Audio Audio Setting Audio Input Output Important Video and audio can be distributed to up to 30 clients However when there are many clients or they are connected...

Page 137: ...ng that occurs when the microphone and speaker are placed nearby However there is no sound sent from the camera to the viewer while the camera is receiving audio from the viewer or while an audio file...

Page 138: ...is used when audio playback is set in Event External Device Input P 150 or Event Intelligent Function the Event tab P 178 Browse File Specify the sound clip to upload and click Add To be able to uplo...

Page 139: ...RFC1213 Use SNMP v1 and v2c If you select Enable you can use SNMP v1 and v2c to browse the camera information from an SNMP manager Server Server HTTP SNMP and FTP Server Settings Important If the sett...

Page 140: ...y Level Select the security level to use for SNMP v3 Authentication Algorithm If you selected Authentication but no encryption or Authentication and encryption for Security Level select the authentica...

Page 141: ...140 WS Security Check Time on Authentication Select whether to check the time information of data transmitted by the client...

Page 142: ...ators can queue for camera control Maximum Connection Time sec Enter the maximum time in seconds during which an individual client can connect to the camera If set to 0 the connection time is unlimite...

Page 143: ...0 0 to 239 255 255 255 IPv6 Address starting with ff00 8 Set IPv4 to 0 0 0 0 and IPv6 to 0 to disable multicast Multicast Port Enter the multicast port number for audio transmission If set to 0 multic...

Page 144: ...through the router and be transmitted For example if TTL is set to 1 multicast transmission is confined to the local segment only and cannot pass through the router to be transmitted Audio Transmissio...

Page 145: ...ord settings configured with each of the Event External Device Audio Detection and Linked Events The setting in the Event tab of the Intelligent Function P 178 When using the upload function or record...

Page 146: ...enabled disable Active Event Operation Inactive Event Operation or Ongoing Active Event Operation P 150 If Timer Event is enabled increase the value in Repeat Interval P 155 HTTP Upload Settings for t...

Page 147: ...ming Select a file naming rule for the upload file YYYYMMDDHHMMSSms Video is uploaded according to the file name format of year month day hour minute second ms jpg Example 20160123112122000 jpg YYYYMM...

Page 148: ...as well as the name of the created file Parameters can be specified in the entry with the character P 206 FTP Upload Test Clicking Exec initiates an upload test based on the settings currently entered...

Page 149: ...ation Select an authentication method suited to the destination SMTP server User Name Password POP Server Enter the user name and password needed for authentication and the POP server host name or IP...

Page 150: ...rs when the output terminal connection opens If you set Normally Close an active event occurs when the output terminal connection opens and an inactive event occurs when the output terminal connection...

Page 151: ...according to their settings when an inactive event is completed Ongoing Active Event Operation Select the operation to be performed during an active event This can only be set when Active Event Operat...

Page 152: ...Sound Clip Upload 1 to 3 P 137 in Video and Audio Audio in advance Volume Enter the volume for the sound clip Day Night Mode Switching Select the Day Night Mode switching behavior when an external de...

Page 153: ...ter the reference volume level to be used for detection Set the reference volume level by performing an actual test while checking Current Volume Level before configuring the setting Current Volume Le...

Page 154: ...lect the actions of the external device output when an ON event is triggered External Device Output for OFF Event Select the actions of the external device output when an OFF event is triggered Scream...

Page 155: ...tection event If you select Enable and a scream detection event is triggered an e mail notification will be sent To use e mail notification you must set Video Record E mail Notification P 148 beforeha...

Page 156: ...ontinuous Settings is set to Disable enter the end time of the timer event in the 24 hour format Repeat Interval Select a repeat interval for timer events The timer event will be triggered at the sele...

Page 157: ...d This can only be set with Timer 1 Select Switch to Day Mode to switch to Day Mode at the start time and Night Mode at the end time Select Switch to Night Mode to switch to Night Mode at the start ti...

Page 158: ...itable for applications where high reliability is required If constant and maximum reliability is required for surveillance it is not recommended that you use this function Canon shall assume no liabi...

Page 159: ...emoved Object Detection Detect objects that have been removed This can be used to detect actions such as the taking away of valuables Removed object detection is triggered when an object is removed fr...

Page 160: ...detect actions such as when someone climbs over a barrier and enters a restricted area in a museum etc This determines that an object is entering when the decision point of the object detection frame...

Page 161: ...era operation or the preset home position has changed If Status in Detection Settings has Enable when the camera position is fixed control privileges cannot be obtained by the Viewer connected by the...

Page 162: ...on settings for each type of detection please refer to Configuring Detection Criteria Detection Conditions Tab P 165 For details on how to adjust presets please refer to Camera Preset Registering Pres...

Page 163: ...tection settings clear the Enable these detection settings checkbox Enter the Detection Settings Name if necessary P 166 To delete detection area settings select the detection area settings to delete...

Page 164: ...e camera However note that detection settings only added to the detection setting area by clicking Add are all discarded You can check the detection status of the specified detection settings in video...

Page 165: ...To delete non detection area settings select the non detection area settings to delete and click Delete in Non detection Area Settings List Important The non detection area set in the non detection a...

Page 166: ...checked in the video display area and the Status column in Non Detection Settings If the Enable non detection area checkbox is cleared Disable is displayed for the Status column in Non Detection Sett...

Page 167: ...zing or changing the shape of the rectangle that is shown in the video display area Drag the area to move it and drag the vertices to resize it Using Polygonal Click the video display area to place a...

Page 168: ...e center of the video display area allowing you to check the size ratio while specifying the setting Detection Status for Moving Object Detection All moving objects detected are displayed with profile...

Page 169: ...y area allowing you to check the size ratio while setting Detection Status for Abandoned Object Detection All moving objects detected are displayed with profile lines If Object Size and Duration Sec a...

Page 170: ...fy a profile and detect checkbox cleared Set how large an object that is removed must be to trigger removed object detection in the detection area set in step 2 When the setting values or slider is ch...

Page 171: ...object to be detected as a removed object 5 Click Apply Important A removed object may not be detected in the following cases When long and thin objects are removed When the same object is placed con...

Page 172: ...re Camera Tampering Detection For Camera Tampering Detection the entire video display area is the detection area The area cannot be changed In Change Ratio you can set the ratio of screen change for t...

Page 173: ...amera tampering detection is changed or when switching to camera tampering detection settings from settings for another detection mode How to Configure Passing Detection The detection line for passing...

Page 174: ...cted as passed The decision point is indicated by a cross on the detection frame of the moving object Set the size ratio of moving objects for the entire screen If the moving object exceeds the set va...

Page 175: ...be performed when an event occurs How to Configure Intrusion Detection Set the area for which you want to detect intrusions The decision point is indicated by a cross on the detection frame of the mov...

Page 176: ...rations to be performed upon detection of changes in a subject For details on settings please refer to Configuring Operations for Detected Event Tab P 178 Checking Event Status If the intelligent func...

Page 177: ...tion results for the same types of detection settings as those selected in Detection Settings List Disable No detection areas lines or detection results are displayed The following settings can be sel...

Page 178: ...ng to the clipboard The detection settings name and display color are not copied Paste detection condition settings Paste the copied detection criteria from the clipboard to the detection setting bein...

Page 179: ...the timing set in 1 Video Record E mail Notification on the Setting Page must be set in advance P 148 Video Record When selected video recording begins according to the timing specified in 1 Video Rec...

Page 180: ...when detected mode ends and to select the operation active or inactive Restarting Intelligent Function If the background video has changed while you were specifying settings or detection results are n...

Page 181: ...ched to Night Mode Note It is necessary to set presets beforehand with Camera Preset P 118 You can set the timing for event triggered Day Night Mode switching in Day Night Mode Switching in External D...

Page 182: ...ggered if both event types selected with Event 1 and Event 2 are triggered Set Event Order and Event Gap for this OR A new linked event is triggered if either event type selected with Event 1 or Event...

Page 183: ...ON event If Enable is selected Video Record and E mail Notification will be executed according to their settings during the linked event Preset If you specify a preset the camera angle will automatic...

Page 184: ...ing to the ON OFF combinations for Event 1 and Event 2 In the examples below Event Gap is four seconds and each cell in the graphs below represents one second Event Linking Method Set to OR Only One E...

Page 185: ...ot occur here ON Event 1 Event 2 Consolidated State OFF ON OFF ON OFF The gap between the occurrence of event 2 after the occurrence of event 1 exceeds the value specified for the Event Gap setting Th...

Page 186: ...ss Subnet Network Address Subnet Enter IPv4 addresses into the list and select Yes or No for access for each address You can specify the subnet to set access restrictions by network or host If set to...

Page 187: ...strictions Default Policy Select whether to allow or block access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix Prefix Length Enter IPv6 addresses prefixes into the l...

Page 188: ...66 1 alpha 2 country code State Province ST Locality L Organization O Organizational Unit OU Common Name CN Enter state province name locality organization name organizational unit and common name in...

Page 189: ...nnot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificate The deletion will take effect after rebooting Delete Intermediate Certificate Click Exec to delete the intermediate ce...

Page 190: ...og box may be displayed indicating that the web browser has accepted the certificate and a connection can be made If the dialog box is not displayed register the CA certificate in the web browser Impo...

Page 191: ...tion Password Enter the required password for authentication This is displayed only when Authentication Method is set to EAP MD5 EAP TTLS or EAP PEAP Certificate Information This is displayed only whe...

Page 192: ...is set to EAP TLS Client Private Key Password Enter the password for the client private key Required when a password has been configured for the private key This is displayed only when Authentication...

Page 193: ...Method set to Manual in Basic Network IPv4 For IPv6 addresses use addresses set with IPv6 Address Manual in Basic Network IPv6 If the IPsec setting is changed and the camera may become inaccessible fr...

Page 194: ...to 5 IP security can be specified through auto key exchange or manual setting with up to five communicating devices Auto Key Exchange Note If auto key exchange is used it will take approximately 5 to...

Page 195: ...tion algorithm supported by the device to connect to If ESP is used alone No Authentication cannot be selected SA ESP Encryption Key outbound Enter the SA encryption key for outbound If AES 3DES or DE...

Page 196: ...ected in SA AH Authentication Algorithm set a 160 bit or 128 bit hexadecimal number respectively SA AH SPI outbound Enter the SA SPI value for outbound Set a desired value in the range of 256 to 42949...

Page 197: ...rds can be used SD memory card SDHC memory card SDXC memory card microSD memory card microSDHC memory card microSDXC memory card For inserting and removing the memory card please refer to Installation...

Page 198: ...in the JPEG format regardless of the Video Format setting the frame rate is fixed at 1 fps Pre event Buffer number of frames JPEG Pre event Buffer sec H 264 Enter the number of frames or seconds of v...

Page 199: ...capacity Memory Card Recognition Displays the current status of the memory card Memory Card Operation Status Displays the operation status of the memory card Operable All operations are possible Recr...

Page 200: ...eboot the camera Initialization Initialize the camera Network Settings If you set this to Save the following settings are retained when initializing Administrator Name Administrator Password Network S...

Page 201: ...Tool to configure the initial settings Restore Default Settings The initial settings are restored according to the selection in Network Settings after rebooting Note It is recommended that you back up...

Page 202: ...he password to use when backing up and restoring This is the password for encrypting the backup data itself When restoring from encrypted backup data enter the password set when backing up Note The se...

Page 203: ...rk Settings NTP Server HTTP Server Host Access Restrictions Time Zone Certificates Private Key IPsec Update Firmware Click Browse specify a firmware file for update and click Exec When the confirmatio...

Page 204: ...ification Level Select the log notification level For details on levels of log messages please refer to Log Messages on the Camera P 211 Copy E mail Settings Copies the e mail settings used in Video R...

Page 205: ...user name and password needed for authentication when e mail authentication is set to SMTP AUTH Subject Enter the subject of the e mail in alphanumeric characters Log Notification Test Clicking Exec...

Page 206: ...provides supplementary information on camera functions and explains the measures to take when trouble occurs or a message is displayed during camera use It also explains how to reset the camera to the...

Page 207: ...nction Detection Setting 15 201 Linked Event 1 202 Linked Event 2 203 Linked Event 3 204 Linked Event 4 N Reason for capture character string External input device name alphanumeric characters Intelli...

Page 208: ...ed below HTTP Upload P 145 Parameter query string All modifiers can be used FTP Upload P 146 Subdirectory Name to Create Only the modifiers y m d w H h n can be used File Name to Create Only the modif...

Page 209: ...network to connect to Configure to exclude the camera or the software where the problem occurred in your security software The Camera Viewer will not launch If the message Your web browser is not supp...

Page 210: ...m the viewer to the camera or while an audio file is being played back when Audio Communication Method is set to Half Duplex in Video and Audio Audio General Audio on the Setting Page Configure to exc...

Page 211: ...rd Settings on the Setting Page When Video Record Action is set to Upload change it to Record to Memory Card When recording mode stream video that could not be transmitted due to network errors or vid...

Page 212: ...ion Can t update system settings S302 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enough memory space by deleting unnecessary fil...

Page 213: ...lems such as contact with peripheral items the camera is faulty Arrange for servicing Description event initialization error 1 2 S410 1 Error number 2 Cause of error Meaning An error occurred in the i...

Page 214: ...2 V300 1 Video number 2 Error number Meaning An error in the video input was detected that may adversely affect the operation of the camera Countermeasure If the problem persists after rebooting the c...

Page 215: ...ror Meaning Failed to initialize intelligent service Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description intelligent working error 1 2 V421 1...

Page 216: ...rameter 1 R302 1 user_account User account IP_address IP address of the camera profile_media_configuration MediaConfiguration information RTSP_port_number RTSP port number Meaning Parameter acquisitio...

Page 217: ...rama image information acquisition failed Description stream buffer overflowed W230 Meaning The image buffer for the stream recording overflowed and images were discarded Description 1 unusual request...

Page 218: ...nt mode is Auto C201 Meaning Day Night Mode could not be switched Countermeasure Set Day Night Mode to manual Description command queue overflowed C211 Meaning The camera control command queue overflo...

Page 219: ...ication was forcibly disabled Description authentication mode invalid uploader set smtp auth forcibly A138 Meaning The setting for e mail notification authentication mode is invalid SMTP_AUTH was forc...

Page 220: ...horization error R103 Meaning RTSP authentication has failed Description RTSP Error error_code d Service Unavailable R107 d 400 Value used for RTSP is invalid 401 RTSP authentication failure or missin...

Page 221: ...User prio Priority W030 1 W WebView session V Session less video client N Session less event client 2 Connect Disconnect Meaning The camera server client was connected or disconnected Description 1 h...

Page 222: ...ng The uploader was started or stopped Description uploader mail normal 1 test 2 A040 1 Number of normal uploads 2 Number of test uploads Meaning Shows the number of uploads executed Description uploa...

Page 223: ...essions 3 V 4 A 5 M 6 BC 7 R004 1 Client IP address 2 Profile name of requested TEARDOWN 3 Total number of client sessions 4 Total distribution count of Video stream 5 Total distribution count of Audi...

Page 224: ...attempt was made to manually record to a memory card with insufficient capacity Recording to memory card is not allowed Recording to the memory card failed because Memory Card Operations Operation Set...

Page 225: ...udio Audio Audio Server Audio Reception from Viewer was set to Disable You clicked the Audio Distribution button while receiving audio when Audio Communication Method was set to Half Duplex in Video a...

Page 226: ...n the Camera If you have forgotten or do not know the IP address of the camera or your Administrator password you cannot operate the camera via the network In this case press the reset switch to reset...

Page 227: ...226 Reset Switch LED LED Reset Switch H730 S30 S31 S80x S90x Reset Switch LED...

Page 228: ...Audio Distribution Yes Guest User Audio Distribution Yes Current Date and Time Settings Settings Method Set manually Set NTP Server Settings Automatically Disable NTP Server Synchronization Interval m...

Page 229: ...H45 VB M44 VB H730F Mk II VB S30D Mk II Item Setting H730 S80x S90x HM4x H730 S30 VB S31D Mk II VB S800D Mk II VB S805D Mk II VB S900F Mk II VB S905F Mk II Camera Control Digital Zoom Disable Enhanced...

Page 230: ...0 HM4x S30 H730 HM4x H730 HM4x H730 H730 HM4x H730 HM4x S30 S31 HM4x S30 S31 HM4x S30 HM4x S30 S31 Pan Tilt Zoom position Register Digital PTZ Position Register Camera Settings Register Do Not Registe...

Page 231: ...I VB S30D Mk II Item Setting HM4x H730 H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 S30 VB S31D Mk II VB S800D Mk II VB S805D Mk II VB S900F Mk II VB S905F Mk II Installation Locat...

Page 232: ...r of frames 0 Post event Buffer number of frames 0 Pre event Buffer sec 0 Post event Buffer sec 0 Item Setting HTTP Upload Notification Notification Only with HTTP URI User Name Proxy Server Proxy Por...

Page 233: ...onditions The reference volume level or above Reference Volume Level 50 Detection Condition Duration sec 0 ON Event Operation Disable Item Setting HM4x S30 S31 HM4x H730 HM4x H730 HM4x H730 HM4x H730...

Page 234: ...al Device Input Input 1 Item Setting HM4x S30 S31 HM4x S30 S31 HM4x S30 S31 HM4x H730 External Device Input Status Active Event 2 Event Type Intelligent Function Intelligent Function Setting 1 Intelli...

Page 235: ...t Linking Method AND Event Order None Event Gap seconds 2 Item Setting HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x H730 HM4x S30 S31 HM4x H730 HM4x H730 HM4x H730 HM4x H730 Event 1 Event Type Externa...

Page 236: ...User Name IPsec IPsec Auto Key Exchange Auto Key Exchange Settings IPsec SA Encryption Algorithm AES 3DES IPsec SA Authentication Algorithm HMAC_SHA1_96 IPsec SA Validity Period min 480 ISAKMP SA Enc...

Page 237: ...y Gateway IPv6 Address Destination Subnet Mask Length 16 Item Setting Destination Prefix Length 16 IKE Pre Shared Key SA ESP Encryption Algorithm AES SA ESP Authentication Algorithm HMAC_SHA1_96 SA ES...

Page 238: ...und SA AH Authentication Algorithm HMAC_SHA1_96 SA AH Authentication Key outbound SA AH SPI outbound SA AH Authentication Key inbound SA AH SPI inbound Video Record Settings Video Record Action Upload...

Page 239: ...Camera Control Time 141 Camera Management Tool 19 Camera Name 96 Camera Operation Day Night 61 Exposure Compensation 61 Focus 61 Pan Tilt 60 Pan Tilt Speed 60 Zoom 60 Zoom Speed 60 Camera Tampering D...

Page 240: ...88 H H 264 Video 20 51 126 H 264 1 92 H 264 2 93 Haze Compensation 105 Haze Compensation Level 105 Haze Compensation Strength 97 Home Position 62 118 Host Access Restrictions 185 186 HTTP Port 138 HTT...

Page 241: ...rama Display Panel 60 Panorama Screen 79 122 Parameter 206 Passing Detection 159 172 Password 41 87 Post event Buffer 145 197 Pre event Buffer 145 197 Prefix 84 186 Preset 62 66 118 150 153 182 Start...

Page 242: ...ing 51 H 264 51 Maximum Frame Rate 52 Video Size 51 Video Detection 158 161 Video Display Area 46 78 Video Distribution 44 88 Video Flip 98 Video Format 145 197 Video Management Information 198 Video...

Page 243: ...BIE 7197 000 CANON INC 2017...

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