Axis 02147-002 User Manual Download Page 24 | Manualshive

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AXIS Q6078-E PTZ Camera

Troubleshooting

Important

Make sure the cover is attached during upgrade to avoid installation failure.

Important

Make sure the product remains connected to the power source throughout the upgrade process.

Note

When you upgrade the product with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading the
firmware. To find the latest firmware and the release notes, go to

axis.com/support/firmware

AXIS Device Manager can be used for multiple upgrades. Find out more at

axis.com/products/axis-device-manager

.

To watch this video, go to the web version of this document.

www.axis.com/products/online-manual/68579#t10095327

How to upgrade the firmware

1. Download the firmware file to your computer, available free of charge at

axis.com/support/firmware

2. Log in to the product as an administrator.

3. Go to

Settings > System > Maintenance

. Follow the instructions on the page. When the upgrade has finished, the

product restarts automatically.

Technical issues, clues and solutions

If you can’t find what you’re looking for here, try the troubleshooting section at

axis.com/support

Problems upgrading the firmware

Firmware upgrade failure

If the firmware upgrade fails, the device reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your device and try again.

Problems setting the IP address

The device is located on a
different subnet

If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.

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Summary of Contents for 02147-002

Page 1: ...AXIS Q6078 E PTZ Camera User Manual ...

Page 2: ...ecommendations 18 Bitrate control 18 Capture modes 20 Privacy masks 20 Overlays 20 Pan tilt and zoom PTZ 20 Streaming and storage 21 Applications 21 Security 22 Troubleshooting 23 Reset to factory default settings 23 Firmware options 23 Check the current firmware 23 Upgrade the firmware 23 Technical issues clues and solutions 24 Performance considerations 26 Need more help 26 Specifications 27 Pro...

Page 3: ...the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 3 The live view page opens in your browser Verify that no one has tampered with...

Page 4: ...ds Important Axis devices send the initially set password in clear text over the network To protect your device after the first login set up a secure and encrypted HTTPS connection and then change the password The device password is the primary protection for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your da...

Page 5: ...AXIS Q6078 E PTZ Camera Get started Webpage overview 1 Live view control bar 2 Live view 3 Product name 4 User information color themes and help 5 Video control bar 6 Settings toggle 5 ...

Page 6: ...AXIS Q6078 E PTZ Camera Get started 7 Settings tabs 6 ...

Page 7: ...des the focus setting saved in the focus recall area The maximum number of focus recall areas is 20 Create a focus recall area 1 Pan tilt and zoom into the area where you would like to have focus As long as the focus recall button shows a plus you can add a focus recall area in that position 2 Adjust the focus 3 Click the focus recall button Delete a focus recall area 1 Pan tilt and zoom into the ...

Page 8: ...Settings Image Exposure and move the Blur noise trade off slider toward Low noise Note A high max shutter value can result in motion blur To slow down the shutter speed set max shutter to the highest possible value Note When you reduce the max gain the image can become darker Set the max gain to a lower value Open the aperture Handle scenes with strong backlight Dynamic range is the difference in ...

Page 9: ... articles wdr Verify the pixel resolution To verify that a defined part of the image contains enough pixels to for example recognize license plates you can use the pixel counter ABC 123 1 Go to Settings System Orientation 2 Click 3 In the camera s live view adjust the size and position of the rectangle around the area of interest for example where you expect license plates to appear You can see th...

Page 10: ...oducts online manual 68579 t10106902 How to change the appearance of the mask Show an image overlay You can add an image as an overlay in the video stream 1 Go to Settings Overlay 2 Click Image list 3 Upload an image and click Done 4 Click Create overlay 5 Select Image and click Create 6 Select the image from the drop down list 7 To position the image overlay choose Custom or one of the presets 8 ...

Page 11: ...Choose text size and appearance 8 To position the text overlay choose Custom or one of the presets Create a rule 9 Go to System Events Rules and add a rule 10 Type a name for the rule 11 In the list of conditions select AXIS Video Motion Detection 12 In the list of actions select Use overlay text 13 Select a view area 14 Type Motion detected 15 Set the duration 16 Click Save Note If you update the...

Page 12: ...set positions either in a predetermined or random order and for configurable periods of time 1 Go to Settings PTZ Guard tours 2 Click 3 To edit the guard tour s properties click 4 Type a name for the guard tour and specify the pause length in minutes between each tour 5 If you want the guard tour to go to the preset positions in a random order turn on Shuffle 6 Click Done 7 Click Add to add the pr...

Page 13: ...e and password 6 Click Connect Record and watch video To record video you must first set up network storage see Set up network storage on page 13 or have an SD card installed Record video 1 Go to the live view 2 To start a recording click Record Click again to stop the recording Watch video 1 Click Storage Go to recordings 2 Select your recording in the list and it will play automatically Set up r...

Page 14: ...tects motion Make sure that AXIS Video Motion Detection is running 1 Go to Settings Apps AXIS Video Motion Detection 2 Start the application if it is not already running 3 Make sure you have set up the application according to your needs If you need help see the user manual for AXIS Video Motion Detection 4 Create a rule 1 Go to Settings System Events and add a rule 2 Type a name for the rule 3 In...

Page 15: ...ication 4 From the list of actions select Go to preset position 5 Select the preset position you want the camera to go to 6 Click Save Zoom in on a specific area automatically with gatekeeper This example explains how to use the gatekeeper functionality to make the camera zoom in automatically on the license plate of a car that passes through a gate When the car has passed the camera zooms out to ...

Page 16: ...an be set from 0 to 100 In this scenario someone is throwing rocks at the camera after hours and you would like to get a video clip of the event Turn on shock detection 1 Go to Settings System Detectors 2 Turn on shock detection and set a value for the shock sensitivity Create a rule 1 Go to Settings System Events and add a rule 2 Type a name for the rule 3 In the list of conditions under Device s...

Page 17: ...m if the lens is sprayed covered or rendered severely out of focus 3 Set a duration for Trigger after The value indicates the time that must pass before an email is sent Create a rule 1 Go to Settings System Events Rules and add a rule 2 Type a name for the rule 3 In the list of conditions select Tampering 4 In the list of actions select Send notification to email 5 Select a recipient from the lis...

Page 18: ...ith bitrate control you can manage the bandwidth consumption of your video stream Variable bitrate VBR With variable bitrate the bandwidth consumption varies based on the level of activity in the scene The more activity in the scene the more bandwidth you need You are guaranteed constant image quality but it requires storage margins Maximum bitrate MBR With maximum bitrate you can set a target bit...

Page 19: ...bitrate option You can define the total storage required to store the video stream for a specified amount of time retention time when image quality is adjusted to meet the specified target bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate based on available...

Page 20: ...ivacy mask on all snapshots recorded video and live streams You can use the VAPIX application programming interface API to turn off the privacy masks Important If you use multiple privacy masks it may affect the product s performance Overlays Overlays are superimposed over the video stream They are used to provide extra information during recordings such as a timestamp or during product installati...

Page 21: ...ewing client license To install additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller How do Image Stream and Stream profile settings relate to each other The Image tab contains camera settings that affect all video streams from the product If you change something in this tab it immediately affects all video streams and recordings The S...

Page 22: ...tect moving objects The application is best suited for open areas with no obscuring objects and where movement is unusual When the camera doesn t track an object it returns to its home position Important Autotracking is designed for areas with a limited amount of movement Autotracking does not track objects behind privacy masks If both autotracking and guard tour are enabled guard tour takes prior...

Page 23: ...rm support LTS tracks Being on the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recom...

Page 24: ...are 1 Download the firmware file to your computer available free of charge at axis com support firmware 2 Log in to the product as an administrator 3 Go to Settings System Maintenance Follow the instructions on the page When the upgrade has finished the product restarts automatically Technical issues clues and solutions If you can t find what you re looking for here try the troubleshooting section...

Page 25: ...ic IP address can be assigned manually For instructions go to axis com support The device is accessible locally but not externally To access the device externally we recommend using one of the following applications for Windows AXIS Companion free of charge ideal for small systems with basic surveillance needs AXIS Camera Station 30 day trial version free of charge ideal for small to mid size syst...

Page 26: ...multaneous viewing of different streams resolution compression by different clients affects both frame rate and bandwidth Use identical streams wherever possible to maintain a high frame rate Stream profiles can be used to ensure that streams are identical Accessing Motion JPEG and H 264 video streams simultaneously affects both frame rate and bandwidth Heavy usage of event settings affects the pr...

Page 27: ...cifications Product overview 1 Hook for safety wire 2 Network connector High PoE 3 Ground screw 4 Unit holder 3x 5 Control button 6 Status LED indicator 7 Part number P N and serial number S N 8 Power button 9 Heater 10 Dome 11 SD card slot 27 ...

Page 28: ...ve the SD card while the product is running Unmount the SD card from the product s webpage before removal This product supports SD SDHC SDXC cards For SD card recommendations see axis com SD SDHC and SDXC Logos are trademarks of SD 3C LLC SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Buttons Control button The control button is u...

Page 29: ...User Manual Ver M1 4 AXIS Q6078 E PTZ Camera Date May 2021 Axis Communications AB 2021 Part No T10164156 ...

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