America
Action
,
Inc
. ("
AXN
")
Product
Warranty
Information
What
the
warranty
covers
:
America Action, Inc. ("
AXN
") warrants your AXN products against defects in material and
workmanship during the warranty period from the original date of purchase, subject to the following
terms and conditions. If a product proves to be defective in material or workmanship during the
warranty period, AXN will, at its discretion, repair or replace the product with a similar product provided
the purchaser adheres to certain return authorization procedures and guidelines.
How
long
the
warranty
is
effective
:
AXN products are warranted for one (1) year for parts and ninety (90) days for labor, starting from the
original date of purchase/invoice.
What
brand
(
s
)
can
be
covered
under
the
warranty
:
Any "
ACTION
"
and
"
AXION
" branded products sold by America Action, Inc.
Whom
the
warranty
protects
:
This warranty is valid only for the original purchaser
within
the
continental
of
USA
.
What
the
warranty
does
not
cover
:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorize
d
p
roduct
modification, or failure to follow instructions supplied with the product.
B. Repair or attempted repair by anyone not authorized by AXN.
C. Any damage of the product due to shipment.
D. Removal from or installation to the product.
E. Causes external to the product, such as electric power fluctuations or failure.
F. Use of supplies or parts not meeting AXN's specifications.
G. Normal wear and tear.
H. Battery Leakage.
I. Any other cause which does not relate to a product defect.
3. Cosmetic damage by purchaser, such as markings, discoloration, scratches, dents, gouges or any
other defacement.
4. Physically damaged products by purchaser, such as broken PCB, Housing, damaged LCD Module.
5. No Defect Found (product returned to AXN as defective but failure is not duplicated by AXN's test
method).
6. Customer instruction, installation, set up adjustments, or signal reception problems.
7. Rechargeable batteries.
8. Product without proof of purchase. (The proof of purchase should be one of the following documents:
purchase receipt, gift receipt, sales invoice, and packing list that contains the product model number,
price, vendor, and purchase date.)
9. Ninety (90) days after the original purchase date of the AXN product, the customer is responsible for
the shipping fees incurred for the product delivery to and from AXN service center.
How
to
get
service
:
1. For additional information on obtaining an extended warranty service, contact your AXN dealer or
AXN’s Customer Service Department by e-mailing to
: customerservice@axio
nzone
.com
To obtain warranty service, you will be required to do one of the following: fill out an online
RMA Request Form, print the form, fill it out and fax it to 1-909-869-5545, or call AXN's Customer
Service number at 1-909-869-6600. You will be asked to provide the following information:
A. Customer information (name, day-time phone number, and/or residential address).
B. Proof of your purchase (purchase receipt, gift receipt, sales invoice, and/or packing list).
C. Product model number.
D. Product serial number.
E. A description of the problem.
F. Payment information (If any payment is required, you will be asked to provide this
information beforehand. Currently, we only accept personal check, money order or
cashier's check. The time for us to clear a personal check is approximately 20 days;
10 days for any money order or cashier'check.
2. AXN will contact the customer upon receipt of the RMA Request Form, and will issue an
RMA number if the RMA Request Form is completed and delivered as requested.
3. Please take or ship RMA product to AXN or any AXN authorized service center with
RMA number clearly and marked on the outside of the packing. All RMA products
should be returned in secured packaging, preferably in the original package, with the
complete set of accessories. We recommend that you insure the package in case of
loss or damage during shipping.
4. Upon receiving the RMA product, if the correct RMA number is clearly marked on the
packaging, and if the repair payment is pre-paid or is enclosed with the package,
depending on the condition of the defects, AXN will repair or replace all RMA products,
and ship the product back to the customer.
5. For additional information or the name of the nearest AXN service center, please
contact your AXN dealer or AXN Customer Service.
Before
contacting
us
:
In many cases, your product may not need repair. Before contacting us,
please consult the troubleshooting section in your user's guide or AXN's FAQ webs page
to see if you can easily remedy the problem yourself.
AXN
technical
support
services
:
During the period of product warranty, we support your basic configuration, setup and
troubleshooting questions; and when necessary, we will provide you with all the
instructions on how to return your product for repair.
For customer service and support inquiries, please call 1-909-869-6600 or e-mail us at
customerservice@axion
zone
.com
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. AXN SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or allow limitations on how long an implied warranty lasts, so the above
limitations or exclusion may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights, which vary from state to state.
AMERICA ACTION INC.
100 EXCHANGE PL
POMONA, CA 91768
PH: (909) 869-6600
FAX:(909) 869-5545
CONTACTUS
@AXION
ZONE
.COM
HTTP://WWW.AXION
ZONE
.COM
