TELESTO Set-Up Guide
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Reference : FDE-3108164-A
TROUBLESHOOTING
Problems & Solutions on TELESTO
Lights are "off " when powered
Check the power supply and cables connections.
Lights are continuously "on " but
printer does not operate
Check to see if the interface cable is well connected.
The blue light is flashing
Check that the cover is well closed, if not close it.
Open the cover and make sure there is paper left in the printer, if not :
remove the paper roll core, place a new paper roll.
Open the cover and check there is no paper jam, if there is some :
unwind the paper until no wrinkle appears, close the cover with wrinkled
part out and cut it with the tear bar.
Printing quality is deteriorating
The printhead may be getting dirty, see next chapter.
No printing
Check the correct position of the paper
Paper Jam – Cutter Blade not in
correct position
In case of paper jam, remove the front cover (see picture),
-
If paper is in this area, clean it.
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Check the cutter blade position (must be on the left side of the
cutter),
-
if the cutter blade is not fully on the left side:
switch “on” the printer to recover the stand by position
automatically. If it doesn’t work properly, switched “off” the printer
and manually adjust this position by using the Axiohm screw driver
(through the hole on the right side of the printer – see picture). This
mini screw driver delivered with the printer must be used for this
operation.