Operating instructions | HoE 1-03 | Cloud Media Player
20
2016-06-30 | © AXING AG Switzerland | Technical changes, design modifications, errors and misprints are subject to change.
7. Troubleshooting
General information
Check whether all cable connections are fitted tightly.
Check whether the HoE 1-0x devices can be accessed with the set IP address via the web browser.
If you do not use a VLAN separated network, overloads and failures in the network may occur. If that is
the case, have your network configured by an experienced network technician.
If you cannot locate the problem and a network problem is present at the time, contact an experienced
network technician.
No video signal
Check the cabling.
For testing purposes, connect the HoE 1-01 directly to the media output connection of the HoE 1-03.
Check whether videos in the "video" folder on the USB stick are available.
Check whether the USB stick is formatted with the file system FAT16 / FAT32.
Check whether the HoE 1-01 settings (located in the same network segment) are correct.
Poor or bumpy video
Check which video format your video files have.
Please note that only formats listed in the "supported formats" are supported.
No access to the user interface
For testing purposes, use an alternative browser.
Check the network connection (PING).
The user interface is password protected
Enter "admin" as user name and "ax8262" as password.
You can change the password later by yourself.
The device restarts automatically again and again
Please check whether video files are available and whether the data of the FTP server in the web interface
have been correctly entered.
The device does not start
Check whether the power cable is connected correctly.
Disconnect it and re-connect it after about 20 seconds.
FTP sync status indicates that a synchronization process is running, but nothing has happened.
Do you have a slow Internet connection? Is your FTP server accessible?
Perhaps the last synchronization procedure has started, when the settings were still incorrect and now the
process tries to synchronize taking the old settings into account.
In order to solve the problem, try restarting your device.
Video files are not synchronized
Have you replaced the USB stick? Please note that only the USB stick provided by us is officially supported.
I want to reproduce images, but only videos can be played
Images must be present on the USB stick in the video folder.
The slideshow must be manually configured and started via the webinterface. This mode is active until a
restart of HoE 1-04 device.
