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 Problem 

Solving 

 
Installation Guide - Model 60E 

17 

 

5 - PROBLEM SOLVING 

This chapter describes some of the problems, that may occur during installation 
of the AX3000 Model 60E, and offers possible solutions. 

9

 -  THE VGA MONITOR VERTICAL SYNC IS LOST 

Care must be taken with the VGA monitor. The default VGA frequency 
used by the AX3000 is 72 Hertz. If the VGA monitor does not support this 
frequency, the vertical sync will be lost. To fix this problem, either use a 
more modern monitor or perform following operation: 
Enter the AX3000 Set-Up (

<Ctrl><Alt><Esc>

) and press <F12>. The VGA 

frequency is set to 56 Hertz and the display becomes visible (this 
emergency procedure modifies the VGA frequency only during the set-up 
stage). Then select the 

[Configuration]

[Advanced]

[Tunings]

 menu. 

Within the dialog box, select the 'Scan frequency' parameter and press 
<spacebar> to enter the associated dialog box. A frequency value can be 
selected among the 2 available (60 and 72 Hertz). 

9

 -  GREEN FRONT INDICATOR DOESN'T LIGHT, OR NO BEEP WHEN 

YOU PRESS POWER SWITCH 

Check there is power at the wall outlet and power cord connections. 

9

 -  CONTINUOUS TONE SOUNDS AFTER THE TERMINAL HAS BEEN 

SWITCHED ON 

This alarm indicates a hardware failure. Report the problem to your service 
representative. 

Summary of Contents for AX3000 60E

Page 1: ...AX3000 Platine Terminal Ethernet TCP IP Model 60E Installation Guide September 2002 Ref I60EE0210 1 Model AX3000 M60E...

Page 2: ...91962 Courtab uf cedex FRANCE Tel 33 1 69 28 27 27 Fax 33 1 69 28 82 04 Email info axel com The information in this document is subject to change without notice AXEL assumes no responsibility for any...

Page 3: ...6 3 SETTING UP THE AX3000 7 3 1 QUICK SET UP 7 3 2 INTERACTIVE SET UP 8 3 3 SETTING UP THE RDP SERVER 10 4 CONNECTOR PIN ASSIGNMENTS 11 4 1 ETHERNET PORT RJ45 10BT 11 4 2 SERIAL PORTS AUX1 AND AUX2 RJ...

Page 4: ...ard monitor standard keyboard AX3000 The AX3000 is totally designed and manufactured by Axel The terminal s electronics is contained within a slim base unit which provides connections for a VGA or SVG...

Page 5: ...nect the power cord y Make sure to power off all devices before connecting or disconnecting any one of them monitor VGA cable keyboard and serial or parallel cables y In order to ensure compliance wit...

Page 6: ...monitor colour or monochrome PS 2 keyboard connector PS 2 mouse connector auxiliary serial ports RJ45 AUX1 and AUX2 auxiliary parallel port female 25 pin PARALLEL TCP IP port RJ45 10BT I O SVGA PARALL...

Page 7: ...1 Monitor and keyboard Plug in the VGA monitor cable the AT compatible keyboard cable and the optional mouse cable to the dedicated connectors on the terminal back panel I O SVGA PARALLEL AUX2 10BT A...

Page 8: ...the AX3000 see chapter 4 1 for technical specifications and pin assignments I O SVGA PARALLEL AUX2 10BT AUX1 KEYB 12VAC ETHERNET ETHERNET CONNECTION INDICATOR LIGHT This indicator is a green LED locat...

Page 9: ...Connection An Axel external power transformer must be used to convert mains voltage at the wall outlet to low voltage for the AX3000 Model 35 Before connecting make sure the AX3000 and monitor power...

Page 10: ...terminal is powered up and operating correctly To indicate correct keyboard initialisation after power up the keyboard indicator lights Num lock Caps lock and Scroll lock should flash twice The green...

Page 11: ...lation the AX3000 provides a quick set up function This Quick Set Up box is automatically called when the AX3000 is powered up for the first time Note the quick set up can also be accessed from the in...

Page 12: ...a Dynamic DNS server are available Windows Host Name if the IP address of a host is not given this name will be resolved by DNS if a DNS server is given Windows IP address if this field is left blank...

Page 13: ...ddress if this field is left blank DNS will be used to resolved the hostname Auto Connection yes by default Auto Reconnection no by default Resolution press Space to select 800x600 or 1024x768 Advance...

Page 14: ...assword available only if Automatic Logon is set to Yes press Space to enter the password Domain this is the default value for the Windows domain field of the Login screen Auto Run by default the Term...

Page 15: ...is a non shielded twisted pair cable UTP category 3 or 5 1 2 3 4 5 6 7 8 RJ45 connector Model 60E rear panel Note the maximum length of a 10Base T cable is 100 meters 330 feet Pin Signal Name Directio...

Page 16: ...ir and the two wires RX RX must belong to the other pair 4 2 SERIAL PORTS AUX1 AND AUX2 RJ45 These serial ports are bi directional ports for printers bar code readers touch screens etc 1 2 3 4 5 6 7 8...

Page 17: ...pin AX3000 RJ45 4 5 5 3 CTS DTR SG DTR SG RD TD CTS TD RD 2 3 6 5 2 20 Adaptor DTE female 25 pin AX3000 RJ45 4 5 7 3 DTR DTR SG CTS 4 2 2 Peripheral RJ45 cables Pin assignment for a direct connection...

Page 18: ...ace is a Mini DIN connector To connect a keyboard which has a DIN connector use a DIN to Mini DIN adaptor Pin Signal name 1 Data 2 3 Ground 4 5 V DC 5 Clock 6 1 2 3 4 5 6 4 4 MOUSE INTERFACE The AX300...

Page 19: ...FACE The AX3000 video interface is VGA and SVGA compatible 5 4 3 2 1 10 9 8 7 6 15 14 13 12 11 VGA SVGA connector Model 60E rear panel Pin Signal name 1 Red 2 Green 3 Blue 4 5 Ground 6 Ground 7 Ground...

Page 20: ...5 4 3 2 1 25 24 23 22 21 20 19 18 17 16 15 14 Parallel connector Model 60E rear panel Pin Signal Name 1 Strobe 2 Data 0 3 Data 1 4 Data 2 5 Data 3 6 Data 4 7 Data 5 8 Data 6 9 Data 7 10 ACK Acknowledg...

Page 21: ...Set Up Ctrl Alt Esc and press F12 The VGA frequency is set to 56 Hertz and the display becomes visible this emergency procedure modifies the VGA frequency only during the set up stage Then select the...

Page 22: ...are failure Report the problem to your service representative 9 A DOUBLE BEEP SOUNDS After switching on the terminal a double beep may sound a few seconds after the normal first beep This signal indic...

Page 23: ...NO LOGIN WHEN THE CONNECTING MESSAGE IS DISPLAYED Check the Ethernet cables are correctly connected and networked devices hubs or servers are switched on No connection and no login can also be due to...

Page 24: ...14 Avenue du Qu bec B t K2 EVOLIC BP 728 91962 Courtab uf cedex FRANCE Tel 33 1 69 28 27 27 Fax 33 1 69 28 82 04 Email info axel com...

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