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APPENDIX 3 Q&A
For more details about EagleEyes Q&A, please visit our official website:
www.eagleeyescctv.com/supp_QnA.aspx
.
Question
Answer
I can connect to this camera in my
house or office where it’s installed
with wireless network.
But when I leave my house or office, I
can’t connect to it from my mobile
phone (with 3G network), or other PC
(connected to Internet). Why?
You didn’t configure this camera to Internet, but only in LAN.
Please follow the steps in this manual to complete network
configurations, or it’s recommended for you to check with your local
installer or reseller for this service because it’s usually hard for a person
who doesn’t have network knowledge to set network configurations.
My live images are not fluent. Why?
Image fluency could be affected by the local network upload bandwidth,
router efficiency, client network download bandwidth, complexity of live
view, and more.
(Recommended for megapixel camera models) To have the best image
fluency, select QVGA; to have the best image quality, select “SXVGA”;
to have normal image fluency and quality, select “VGA”.
What’s “Push Video”?
“Push Video” is an active notification system, different from traditional
FTP & Email notification methods.
When “Push Video” is enabled and any human detection event occurs,
you’ll be able to receive notifications on your iPhone / iPad / Android
mobile device within 5 seconds.
The detection range of the built-in
human detection sensor seems too
short and the sensor is not sensitive
enough. Did I do anything wrong on
installation?
The human detection sensor might be influenced by the temperature of
ambient environment and human beings, and the applicable working
temperature is up to 30ºC. To get more accurate and precise detection,
you may connect external alarm devices, such as magnetic contacts.
There’re some tips for installation. For details, please go to
www.eagleeyescctv.com/supp_QnA.aspx
.
The live video keeps flickering. Why?
Please try adjusting the power line frequency to “60 Hz” or “50 Hz” for
the camera.
For iPhone users, access the camera, and select “
” on the top right
corner to enter IPCAM Configuration page. Then, go to “Advance
Setup” “Camera” to change setting.
For access from Internet Explorer, log into the camera, and select
“Config.” “Camera” “Camera”.