AVG Series User Manual
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requested by Avocor and within Customer security guidelines, a network connection that will be made
available to Avocor for the purpose of resolving problems, reviewing Customer use of software, or for any
other reasonable purpose; (D) to have a certified technician repair or replace defective parts under Avocor’s
guidance; (E) to notify Avocor of any additional hardware or software not purchased from Avocor that may
be used in conjunction with the Hardware Product.
Onsite Repair:
If Avocor deems the Product repairable, it will, at its discretion, send a technical support
representative and/or technician to provide onsite repair or replacement service for any repairable or
replaceable parts. Customer may be asked to provide access to, and to assist in the handling of, the Product,
as deemed necessary by Avocor, under the instruction of the field representative or technician.
Advance Field Replacement (AFR):
Avocor will ship a like-new or refurbished replacement product to the
customer, at its discretion, if the product defect is determined to be unrepairable. The Customer must
provide the display model and serial number and will be asked to provide contact details for the shipment.
Upon approval, Avocor will ship the replacement product to the customer's site.
AFR Guidelines:
At the time of the new product's arrival to the customer, it is the customer's responsibility
to facilitate the deinstallation of the defective product, installation of the replacement product, and
packing of the defective product in either its original packaging or the packaging of the replacement, and
then send the defective back with the same driver that delivered the replacement product on that same
day. If the customer is not able to perform the same-day swap they will incur the cost of freight.
Additionally, if the product is not returned within 15 business days, the customer will be invoiced in full for
the replacement product.
SHIPMENTS TO CERTAIN INTERNATIONAL LOCATIONS MAY NOT BE SUBJECT TO THE ABOVE AFR
GUIDELINES. CONTACT SUPPORT FOR FURTHER DETAILS.
Defective on Arrival (DOA):
If the Product is determined by Avocor to be defective within the first 90 days of
the initial purchase by the Customer, it is deemed Defective on Arrival (DOA). In the case of a DOA, the
Customer will be provided a brand-new equivalent Product. In the case that an RMA is issued after the 90
DOA period, the defective product will be replaced with a refurbished "like new" equivalent product, if
available.
Repair with Expired Warranty:
Avocor offers repair services, at cost to the Customer based on time and
materials, for products with expired warranty. Customer will be responsible for all shipment costs.
For more information, please contact us via email at
Summary of Contents for AVG Series
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