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FAQs

You can find answers to lots of questions, plus lots of interesting 
tips and tricks, in our 1&1 Hilfe-Center at: 

https://hilfe-center.1und1.de

User guide 

You can download the detailed user guide for your  
1&1 DSL-Modem online:

Free email support 

Our technical support and customer service team provide free 
1&1  email support. We will answer your questions via email as 
quickly as possible, 24/7. Simply use the form in the 1&1 Control-
Center to contact  technicians, customer support staff or the 
billing team: 

https://control-center.1und1.de

Forum

Or take a look in our 1&1 Forum. You can interact with other 
customers there: 

https://forum.1und1.de

Free telephone support 

If you have technical questions about a product, you can contact 
our experts, 24/7, throughout the duration of your contract.  

Simply dial: 

0721 96 00

(free from the 1&1 landline and mobile networks) 

Do you have questions regarding set-up? No problem! You can find lots of support here: 

Help and contact information

www.1und1.de/handbuch-dsl

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Summary of Contents for FRITZ!Box 7412

Page 1: ...QUICK START GUIDE 1 1 DSL MODEM AVM FRITZ Box 7412 Connect DSL Modem Connect device Enter 1 1 Start Code Connect telephone Help and contact information ...

Page 2: ...tion you receive everything that you need to set up your own home network You can for example store your data centrally so that it can be accessed by all of the computers in your household This quick start guide summarises all of the key information you need to get started with 1 1 to ensure the process is as pleasant and smooth as possible You can also find valuable tips and tricks in our detaile...

Page 3: ...nnect 1 1 DSL Modem Connect device LAN connection Enter 1 1 Start Code Connect telephone Analogue telephone Analogue telephone with TAE plug Troubleshooting 18 No internet connection Device doesn t work correctly Telephone calls are not working properly No incoming calls Reset 1 1 DSL Modem to factory settings Recycling and disposal 26 Returning old devices Help and contact information 27 FAQs Fre...

Page 4: ...ghtning strike which could lead to surge damages to connected electronic devices Do not install the 1 1 DSL Modem during a storm In the case of storms unplug the 1 1 DSL Modem and disconnect the DSL or VDSL connection If moisture or liquid reaches the 1 1 DSL Modem it could lead to electric shocks or short circuits Only ever use the 1 1 DSL Modem inside buildings Do not allow any liquids to get in...

Page 5: ...t extend the cable linking the telephone socket to the 1 1 DSL Modem The longer this cable is the more likely there will be external interferences to the connection Use 1 1 Start Code The 1 1 Start Code guarantees a complete installation and the smooth running of your DSL connection You can only set up your device with the 1 1 Start Code if the device is in its origi nal condition or has been rest...

Page 6: ...wahren Sie diese Zugangsdaten in Ihren Unterlagen auf Mit dem 1 1 Start Code und der Schnell Start Anleitung richten Sie Ihre Internetverbindung und Telefonie bequem ein Dies ist mit 1 1 Hardware und aktuellen Produkten des Herstellers AVM möglich Sollte eine Einrichtung über den 1 1 Start Code nicht möglich sein können Sie Ihren Router mit der Inter netzugangskennung und dem Internetpasswort auch...

Page 7: ... O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O ON N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F F Power o o o o o o o o o o o o o o o o o o o owe we we we we we we we we we we we we ...

Page 8: ... The firmware is being updated Fon Permanently illuminated Active telephone connection via the internet Flashing Messages in the 1 1 Mailbox Power DSL Permanently illuminated Power provided and DSL connection operational Flashing Power provided DSL connection being established or has been interrupted 8 ...

Page 9: ...ed with this 1 1 DSL Modem Step 1 Plug in the 1 1 DSL Modem to a power socket using the power supply cable The Power DSL light will start to flash after a few seconds Step 2 Plug the long end of the DSL cable into the port labelled DSL on your 1 1 DSL Modem Initial set up 9 ...

Page 10: ...ou of your connec tion date by letter email and SMS Step 4 The Power DSL light will stop flashing and will be permanently illuminated once the connection to the DSL network has been established This may take a few minutes Phone socket Note Only connect the 1 1 DSL Modem to the master telephone socket Ask a technician to remove all other telephone sockets where possible as these may interfere with ...

Page 11: ...2 Connect device LAN connection wired Use the network cable to connect the 1 1 DSL Modem to the network port on your computer Connection via a network cable LAN 11 ...

Page 12: ...played If the configuration page does not open automatically enter http fritz box or http 192 168 178 1 into the address line of your browser Step 2 Determine a FRITZ Box password 2 and click on OK 2a Enter the FRITZ Box password again when you are asked to FRITZ Box password The password provides ac cess to the user interface 2a 2 12 ...

Page 13: ...tart Code und der Schnell Start Anleitung richten Sie Ihre Internetverbindung und Telefonie bequem ein Dies ist mit 1 1 Hardware und aktuellen Produkten des Herstellers AVM möglich Sollte eine Einrichtung über den 1 1 Start Code nicht möglich sein können Sie Ihren Router mit der Inter netzugangskennung und dem Internetpasswort auch manuell konfigurieren Wird anschließend keine Internetverbindung a...

Page 14: ...e installation and smooth functioning of your DSL account if you use the 1 1 Start Code Step 4 Enter the 12 character 1 1 Start Code containing both upper and lower case letters and numbers into the appropriate field 4 Ignore the hyphens When entering the Start Code make sure that you enter the Start Code correctly into the two rows without making any typing errors Click on Weiter Continue 4a If y...

Page 15: ...ne calls Step 7 The setup assistant Telefoniegeräte verwal ten is started With this assistant you setup your telephones fax machines message boxes and you determine which number is used to make outgoing calls telephone fax on which number the connected devices will react Click on Beenden finish 6 6 Note A message box and the anologue telephone are setup already 15 ...

Page 16: ... A A A A A A A A A A A A A L L L L L L L L L L L L L L L L L L L L L L L L O O ON ON N N FO FO O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O ON N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N F F F F F F F F F F ...

Page 17: ...17 Analogue telephone with RJ11 plug Plug the telephone cable RJ11 into the port labeled FON on the 1 1 DSL Modem Make sure that you plug the cable into the socket precisely as shown ...

Page 18: ...n details Enter the correct login details page 12 Device doesn t work correctly Restart the device page 22 No phone line connection or faulty phone line Telephone not connected correctly Plug the telephone in properly Telephone numbers allocated incorrectly Allocate the telephone numbers correctly to the devices see Handbuch DSL Unstable DSL connection Open up the FRITZ Box user interface Click on...

Page 19: ... have Wi Fi No LAN connection Check that the cables between your 1 1 DSL Modem and your device are plugged in correctly Check the sockets and cables for damage LAN connection working but cannot log in Check your firewall settings and make sure your security software isn t blocking access 1 1 DSL Modem not working properly or not responding Device error Restore the device to factory settings page 2...

Page 20: ...ther end of the cable is plugged into the port labelled F on the telephone socket B 1 1 DSL Modem not connected to the internet No internet connection FRITZ Box password The password provides ac cess to the user interface Step 1 Open your browser and go to http fritz box Step 2 Enter your password and click on Anmelden Log on 2 Additional support B A 2 20 ...

Page 21: ...lden Log on Step 2 Click on Diagnose Funktion Diagnostics Run 2 Step 3 Click on Starten Start 3 The diagnostics tool will now check the device and all the connections If a fault is discovered further tools will be displayed which you can use to seek out the error This will take you to the overview page for the 1 1 DSL Modem If there is a green light in front of Internet the 1 1 DSL Modem is connec...

Page 22: ...inutes call our free technical helpline on 0721 9600 free from the 1 1 landline and mobile networks Step 2 Plug the 1 1 DSL Modem back into the plug socket and wait until the The Power DSL LED is illuminated The Power DSL LED will continue to flash Step 3 Now connect the 1 1 DSL Modem to the telephone socket Step 4 Wait until the Power DSL LED is permanently illuminated 22 ...

Page 23: ... 1 DSL Modem automatically restarts and must then be set up again using the 1 1 Start Code Completing the factory settings Do not under any circum stances unplug the device from the power socket it can damage the firmware The 1 1 DSL Modem is ready for use as soon as the Power DSL LED is permanently illuminated Step 1 Click on System Sicherung System Security 1 in the 1 1 DSL Modem menu Step 2 Cli...

Page 24: ...ep 2 Click on Ansicht Standard view stan dard 2 at the foot of the window Step 3 Click on Internet DSL Informationen Störsicherheit Step 4 Set the marks of Angestrebte Störab standsmarge Impulsstörfestigkeit INP und Erkennung von Funkstö rungen RFI on maximale Stabilität maximum stability 4 Step 5 Click on Übernehmen 5 2 24 ...

Page 25: ...Incoming calls not possible Step 1 Check the cabling and connect your devices as described page 16 Step 2 Go to Telefonie Telefoniegeräte and check if the telephone numbers are allocated correctly 25 ...

Page 26: ...dispo sed of properly and in an environmentally friendly way For more information about disposal and where you can find a collection point run by our disposal partner please visit www 1und1 de entsorgung or see your 1 1 Control Center You can also take regular quantities of old devices and electronic components that are over 25 centimetres in length to your local waste disposal site for old electr...

Page 27: ...ly use the form in the 1 1 Control Center to contact technicians customer support staff or the billing team https control center 1und1 de Forum Or take a look in our 1 1 Forum You can interact with other customers there https forum 1und1 de Free telephone support If you have technical questions about a product you can contact our experts 24 7 throughout the duration of your contract Simply dial 07...

Page 28: ...ed as a PDF Telephone home network Wi Fi cloud security email Manage your contract 1 1 Control Center Questions and answers MacOS X Windows 10 iOS Android Product illustrations similar Subject to misprints errors innovations and changes Art Nr 56393 Stand 04 19 DE110 01 40 00174 EN You can find detailed information about services and troubleshooting here www 1und1 de handbuch dsl ...

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