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11 Troubleshooting
BEFORE contacting a service agent, check the following points:
Symptom
Solution
No power to the appliance
Check that the fuse has not blown
Check that there is power at the socket.
The temperature in the freezer section is too high
Check that the ambient temperature is within the
freezer’s operating limits of 16°C to 32°C.
Relocate the appliance if necessary.
Check that the thermostat is turned to the correct
setting, relative to ambient conditions.
The freezer door will not open
If the door has just been opened, you may need to
wait a minute or two for the pressure. to equalise
The compressor runs continuously
Make sure that the thermostat is not set to "Max"
Refer to " Thermostat Control" section for details.
Check that the door is closed properly and that the
door seals are intact and clean.
Large quantities of food have recently been placed in
the freezer and /or the door is frequently opened
Check that sufficient ventilation is available. Refer to
"Ventilation Requirements" section for details
Excessive frost and ice has built up
Ensure the door is not left open
Check that the door is closed properly and that the
door seals are intact and clean.
Check that the door gasket (seal) is intact and clean
Defrost the freezer
Refer to “To Defrost the Freezer” section for details
Noise
Refer to “Normal Operating Sounds” section for
details
If condensation forms on the outside of the Freezer:
Condensation may form on the outside when the
humidity is high, such as during a wet season.
This is the same result as the condensation formed
when chilled water is poured into a glass. It does not,
therefore, indicate a malfunction.
Wipe dry with a dry cloth
If after the above checks there is still a fault, contact Customer Support for assistance.
In warranty customers should ensure that the above checks have been made before sending
for repair, as fees may be levied if the fault is not a mechanical or electrical breakdown.
