984-0013-04
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CALLING AN ELEVATOR PHONE FROM THE ANSWERING SERVICE
1. Operator dials the phone number that the EMS5 is connected to.
2. The Master Station phone will ring and if the attendant is there they will pick up.
3. If the operator needs to call directly to an elevator without talking to the attendant
they should dial “*” and the display number for that elevator, assuming that the
attendant has not answered the call.
4. The elevator phone will ring with double rings and turn on after the fifth ring.
5. At the end of the conversation the operator simply hangs up their handset.
Note: To make an announcement call to all phones (The microphone will be muted
on the phones) connected to an EMS5 unit, call into the unit and dial * 91 for the first
unit, * 92 for the second unit, * 93 for the third unit, * 94 for the fourth… etc. *99 will call
all phones on all units. (In order for the announcement call to work properly all elevator
phones being called must be set with the same ring count. If they are not some of the
phones will not auto-answer)
CALLING AN OUTSIDE LINE FROM THE MASTER STATION
1. Pick up the handset on the Master Station.
2. Press “9” and wait for a dial tone.
3. Dial the number you wish to call.
4. At the end of the call, hang up the handset to terminate the call.
IX
OPERATING FAQ’s
QUESTION: What will happen if multiple phones on an EMS5 call director try to place a
call?
ANSWER: When multiple phones on the out-ports of the EMS5 unit are trying to call
out, all the phones will be allowed to complete their call either locally to the local service
port or to an outside line in an order of “first come, first served” basis. The operator will
hear a beep (similar to a call waiting tone) every 4 seconds prompting him/her that
another call is being processed. The operator should press *0 which will then
disconnect the current phone and connect the next one. This procedure will repeat until
all calls have been answered. (If the automatic Force thru calling is enabled with code
75 then the operator does not have to press *0 to connect to the next phone. The EMS5
will automatically switch to the next phone every 19 seconds until all calls have been
answered)
QUESTION: Will my system call out if the phone line is being used?
ANSWER:
If the phone line that the EMS5 unit connects to is being used by another
phone, the EMS5 will wait for that phone to hang up and then it will seize the line in
order to complete the call.
QUESTION: What will happen if I am using my master station to talk to an outside line
or internally to another master station and at the same time an emergency call is being
placed?
