Avipas AV-1563, User Manual

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6.1 Maintenance
1) Please power off the camera and disconnect the power adapter from socket, whenever the camera is
not in use.
2) Use soft cloth or tissue to clean the camera cover. Wipe it with a soft, dry cloth when cleaning the
camera lens. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents
to avoid scratching the lens and affecting the video quality.
6.2 Troubleshooting
1) No video output
a. Check the camera power supply, make sure it is connected and the power indicator on the camera is
solid green.
b. Check if the camera can perform self-check (move the lens for the entire range) when powered on.
c. Check the video select rotate dial, make sure the video output cable or video display is compatible.
2) No image
Check the video format (system select rotate dial on the rear panel), make sure its format is compatible
with your monitor/switcher.
3) Video dithering when zoom-in or out
Check the camera installation, make sure the support is solid and still.
4) Remote control does not work
a. Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control
addresses need to be back to 1 too)
b. Check the battery, make sure it has enough capacity.
c. Check the menu setting. Camera control via remote controller is only available after exiting the
menu. If video outputs via LAN, menu will not be displayed. Camera menu will automatically close
30sec.
5) Serial port does not work
a. Check the camera serial device protocol, baud rate and address (camera ID), make sure they’re
consistent with controller’s settings.
b. Check the serial cable, make sure it is connected properly.
6) Web pages cannot log in
a. Check whether the network cable is connected properly (Ethernet port indicator light should be
flashing yellow). First-time use, please connect the camera directly to your PC.
b. Check if the computer is set to the network segment that is consistent with the IP address of the
camera. For details, please refer to: avipas.com-> SUPPORT -> HOW TO MATERIALS -> Access
camera via IP.