Avidsen 123384, Manual

Page: 42 / 168

18
960P WIFI OUTDOOR IP CAMERA
FR
G - FAQ
Symptoms Possible causes Solutions
Unable to install the Aviwatch
app on my Android device
The version of Android on
your device is out of date or
incompatible.
Please contact the technical
support of your Android device’s
manufacturer in order to obtain a
recent Android version.
Google Play checks all the key
components needed to run
the application properly. If your
equipment does not meet the
necessary criteria, the installation
will not complete
Try the installation on a different
Android device.
Unable to install the Aviwatch
app on my Apple device
The version of iOS on your device
is out of date Update the operating system on
your device.
Your device is not supported.
Aviwatch is compatible with
iPhone 4 and iPad 2 and
subsequent models
The app freezes or there are
bugs
You experience problems
configuring the app or accessing
your camera(s).
Please uninstall the app and
reset your camera(s).
Please reinstall the application
and remove all camera entries
which may remain from the
earlier installation
Please add your camera(s) to
complete installation.
Failure to configure your camera
using a WiFi network from your
smartphone or tablet
Connection to the camera is too
slow or the device is too far from
the internet hub Move the camera and
smartphone closer to the
gateway/modem/router.
Smartphone or tablet too far from
the camera
Move closer to the camera
and ensure that the volume of
the smartphone/tablet is set to
maximum.
The smartphone/tablet are linked
to an incompatible WiFi network
Please ensure that your
smartphone/tablet is connected
to a 2.4 GHz network