Avermedia EW510, Quick Manual

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14
Usage of Personal Contact Information
If you obtain service under this warranty, you agree to and fully authorize AVerMedia or its distributor
to store, use, and handle information related to the warranty service, as well as your personal contact
information, including but not limited to your name, phone number, address, and email. AVerMedia
or its distributor requires this information to perform the necessary service set forth by this warranty.
For warranty service and outcome satisfaction, AVerMedia reserves the right to contact you in order
to understand the problems that occur during usage of the product; the company may also notify you
about any product recalls or safety issues. To achieve satisfactory results, you agree to fully license
AVerMedia to transfer his/her customer information to the country or region of the original purchase.
This allows AVerMedia to undertake the scope of product or parts maintenance of the warranty service.
AVerMedia may also disclose this information under certain legal requirements.
How to provide Warranty Service
Services may vary by geographic region, please contact AVerMedia or its distributor for a response
regarding the appropriate services for your Product. The Warranty Service may be provided by the
following types.
a. Customer Delivery Service
According to “Customer Delivery Service,” the customer must pay for their own product to be delivered
to a designated service center for repair or replacement, and all risks are borne by the customer.
The customer may retrieve the product after the repair or replacement process has been completed.
Should the customer fail to collect the product, the company will handle the product as it sees fit
without incurring any liability.
b. Mail-In Service
According to “Mail-In Service,” customers will be required to pay for their own products to be mailed
to a designated service center for repair or replacement, and all the risks are borne by the customer.
After the product has been repaired or replaced, AVerMedia will send the product back to the customer
at their own expense and bear all risks, except where otherwise specified by service dealers.
c. Customers’ Two-Way Mail Service
According to “Customers’ Two-Way Mail Service,” customers will be required to pay for their own
product to be delivered to a designated service center for repair or replacement, and all the risks are
borne by the customer. After the product has been repaired or replaced, the product will be returned
to the customer, for which all delivery and other risks are borne by the customer. If the customer fails
to arrange for the return transport of the product, the company will handle the product as it sees fit
without incurring any liability.
No On-Site Service
AVerMedia and its distributor do not provide on-site service, including but not limited to, installation,
maintenance, instructing, troubleshooting problems, the usage of the product or the warranty service.
In the event that calling, updating software, or other means fail to resolve the issue, AVerMedia and its
distributor will arrange warranty service as specified under “Scope of Warranty Services (a).”
Limitation of Liability
AVerMedia accepts responsibility for the damage of loss of products only under the following
circumstances: when the company has a product in store or when a product is being transported by
the company.
If any information contained in the product (including confidential information, proprietary information,
or personal information) is missing or revealed, AVerMedia or its service dealers are without
responsibility.