Avermedia AW310, User Manual

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To obtain warranty service, an original or copy of the sales receipt from the original •
retailer is required.
A separate warranty may be provided by international distributors. This warranty •
is provided by the local in-country distributor and this distributor provides local
service for your device. Distributor warranties are only valid in the area of intended
distribution.
When a Product or part is replaced, the replacement item becomes your property •
and the returned product or part becomes the property of AVerMedia or its
distributor.
Usage of Personal Contact Information
If you obtain service under this warranty, you agree to and fully authorize AVerMedia
or its distributor to store, use, and handle information related to the warranty service,
as well as your personal contact information, including but not limited to your
name, phone number, address, and email. AVerMedia or its distributor requires this
information to perform the necessary service set forth by this warranty. For warranty
service and outcome satisfaction, AVerMedia reserves the right to contact you in order
to understand the problems that occur during usage of the product; the company may
also notify you about any product recalls or safety issues. To achieve satisfactory
results, you agree to fully license AVerMedia to transfer his/her customer information to
the country or region of the original purchase. This allows AVerMedia to undertake the
scope of product or parts maintenance of the warranty service. AVerMedia may also
disclose this information under certain legal requirements.
How to Provide Warranty Service
Services may vary by geographic region, please contact AVerMedia or its distributor for
a response regarding the appropriate services for your Product. The Warranty Service
may be provided by the following types.
a. Customer Delivery Service
According to “Customer Delivery Service,” the customer must pay for their own product
to be delivered to a designated service center for repair or replacement, and all risks
are borne by the customer. The customer may retrieve the product after the repair
or replacement process has been completed. Should the customer fail to collect the
product, the company will handle the product as it sees fit without incurring any liability.