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Avermedia AVerDiGi EH5216+, Service Manual

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Avermedia AVerDiGi EH5216+ Service Manual Download Page 28

Service manual for

28

5. Troubleshooting Procedures

5.2 (UI related issues)

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Summary of Contents for AVerDiGi EH5216+

Page 1: ...AVerMedia AVerDiGi EH5216 Service Manual 2010 AVerMedia AVerDiGi EH5216 Version 1 0 2010 1 1...

Page 2: ...5 1 2 What should I do if there is no local VGA BNC display 27 5 2 UI related 28 5 2 1 What should I do if there is no camera analog display 29 5 2 2 What should I do if there is no camera IP camera d...

Page 3: ...Service manual for EH5216 3 1 Version history Version Released date Description Editor Approved by 1 0 1 1 2010 First version Erick Jackie Karen...

Page 4: ...Inc will not take the responsible of the losses of those unauthorized and misuse by third parties Warning Only authorized technicians should repair this equipment All troubleshooting and repair proced...

Page 5: ...inputs PAL 352 x 288 CIF 720 x 576 D1 NTSC 352 x 240 CIF 720 x 480 D1 Recording resolution IP inputs 2560x1200 1920X1200 1600X1200 1440X1280 1440X 1080 1280X1024 1280X960 1024X768 800X600 720X576 720X...

Page 6: ...torage capacity support Support up to 4 SATA HDD 1 removable 3 internal eSATA support Support eSATA RAID Ethernet 10 100 1000Base T bandwidth limited RS 485 port 1 Terminal Block Tx Tx Rx Rx RS 232 po...

Page 7: ...04 F Storage temperature 30 C to 60 C 22 F to 140 F Relative humidity in operation 50 80 Relative humidity when stored 90 Electromagnetic Compatibility EMC USA FCC Part 15 Class A EU EN 55011 Group I...

Page 8: ...t number Part description Picture 51F2X8NP00AD GM_EH5216 LITE_AVI_0_VER B 51C2A9NP00AG GM_SEB5116_AVI_0_VIDEO IN 51C2A9NP00AC GM_SEB5116_AVI_0_IR 51C2A9NP00AH GM_SEB5116_AVI_0_POWER 51F2X8NP00AB GM_EH...

Page 9: ...D GM_SEB5116_AVI_0_CONTRO L 51C2A9NP00AB GM_SEB5116_AVI_0_FUN NU M 2 IN 1 064APOWERBHF CABLE ATX CABLE 760mm 064AOTHERBFS CABLE POWER SWITCH IR 410mm 064AOTHERBFW CABLE FUNCTION CONTROL 200mm 064AOTHE...

Page 10: ...e 064AOTHERBFJ CABLE SERIAL ATA CABLE 500mm 064ASATA BDV CABLE SATA TO E SATA 40CM 067AG252PAAV WIRE 2 5 2P 15CM JIE LI 064AOTHERBGA CABLE UL2651 16C 150mm 208AC2F1 ADX PLASTIC FWA 22C 041312GOOAK3 AD...

Page 11: ...rts Part number Part description Picture 207AAAAAAAAN PSUPOT TH11 11mm 100AAAAAAAEG SCREW_MU_I _T_M2 6 8 _NI_ TP1 100AAAAAAADD SCREW MU M3 4 100AAAAAAAH5 SCREW_BI _T_1 7 5 _NI_ 4 5 TP3 100AAAAAAADH SC...

Page 12: ...Service manual for EH5216 12 Part number Part description Picture 100AAAAAAAFD SCREW_MU_P _T_3 8 _NI_ TP1 100AAAAAAAG6 SCREW_MU_I _M_3 5 _NI _ 5 5...

Page 13: ...tside case and other parts Part number Part description Picture 200AF2X8 BV6 PB F2X8 N19B EH5216 102AF2X8 ASX MTBOX N20B F2X8 112AC2A9 AKA METAL C2A9 112AC2A9 AKE METAL C2A9 HD 3IN1 102AF2X8 ASW MTBOX...

Page 14: ...1 Tools needed for disassembling and assembling the DVR 4 2 To disassemble assemble the DVR Step 1 Initially please have unscrew the 8 screws of the outer case These are located in left right and bac...

Page 15: ...16 15 Step 2 Remove the outer case after unscrewing the 8 screws Step 3 Afterwards please remove the iron protection steel by unscrewing two mounting screws See the following pictures Step 4 Please re...

Page 16: ...e pictures below as a reference and remember the correct cable connections for further disassembling Step 6 The next step includes the removal of all power cables i e SATA e SATA main power cable by u...

Page 17: ...removal procedure Step 8 In the next step please remove all remaining connection cables from and to the PCB board inside the DVR Those cables are the one coming from the front panel Yellow green blue...

Page 18: ...ealing the exact connection position of the cables you are about to remove Step 10 After removing all the cables insides the unit please start removing the PCB boards Initially please remove the video...

Page 19: ...the following pictures Step 12 Once the main power board has been removed please follow up by disassembling the main system PCB board the biggest PCB board inside the unit Please unscrew all remainin...

Page 20: ...20 Step 13 The 2 cooling fans may be un mounted by unscrewing 4 screws as you can see from the following pictures Step 14 The system PCB board is mounted inside the case with 9 screws Please unscrew t...

Page 21: ...s of the front panel of the DVR Please loosen the lace which holds the connection cables of the front panel Step 16 The front panel is secured through 3 screws Please remove these and unplug the conne...

Page 22: ...3 PCB boards Step 18 After the front panel has been removed from the DVR the USB PCB board has to be removed from the metal case by unscrewing 3 screws Please refer to the following pictures Step 19 T...

Page 23: ...Service manual for EH5216 23 Step 20 The final step reveals the removal of the internal DVD drive To do so please unscrew the 4 screws which hold the drive inside the metal case...

Page 24: ...Service manual for EH5216 24 Step 21 Please see the following pictures which show the completely disassembled DVR and all of its components...

Page 25: ...Service manual for EH5216 25 5 Troubleshooting Procedures 5 1 None UI related issues...

Page 26: ...ernal AC adapter Done Open DVR check for loose cables reseat cables close DVR and retest Replace following items if available int main power cable power board system board End Try different wall power...

Page 27: ...or power connection and proper cable connection to DVR reseat cables Check monitor brightness settings Done Done Try using different monitor Replace system board Use different VGA connection cable Don...

Page 28: ...Service manual for EH5216 28 5 Troubleshooting Procedures 5 2 UI related issues...

Page 29: ...t camera DVR channel settings to default Done Use different video cable Connect camera to different BNC input Video output OK Y N Video output OK Y N Done Video output OK Y N Replace the following if...

Page 30: ...ings and try to reach DVR through PC Use computer IE to test camera display Video output OK Y N Video output OK Y N Done Video output OK Y N IP camera problem Re check camera network connection or exc...

Page 31: ...network cable in DVR jack and router Use another network cable Y Done NW connection OK Y N Check DVR network settings DHCP static IP PPPoE NW connection OK Y Done N NW connection OK N Check local net...

Page 32: ...DVD R DVD RW DVD RW disc Use different disc for cross checking Use different SATA data cable exchange DVD drive End DVD backup working Y N Y N DVD tray opens Shut down DVR open the unit and reseat DV...

Page 33: ...ent SATA power connector and cable if available Try accessing the HDD when mounted into your PC system Ensure recording is turned on within DVR software Check the remaining storage space available Che...

Page 34: ...rols are not working Double check whether the unit is still operating normally by attaching an external input device Try accessing menus and entering the playback mode Open the unit and make sure all...

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