AVERATEC N3400 Series User Manual Download

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Chapter 8

Troubleshooting

Windows Vista starts and the registration program runs.

To set up and register with Microsoft for using your computer, follow the displayed messages.
(For more information, refer to “Getting Started with Windows Vista.”)

Note

✓

Do not delete the Recovery partition on the Computer Management window for recovery.

(This partition takes about 2GB hard disk space.)

Summary of Contents for N3400 Series

Page 1: ...N3400 Series User s Guide Space Saving Contemporary Design ...

Page 2: ...particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an ou...

Page 3: ...R USE due to its opration in the 5 15 to 5 25GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25GHz to reduce the potential for harmful interference to co channel of the Mobile Satellite Systems High power radars are allocated as primary user of the 5 25 to 5 35GHz and 5 65 to 5 85GHz bands These radar stations can cause interference with and or da...

Page 4: ...ions Finnish VAROITUS Paristo voi räjähtää jos se on virheellisesti asennettu Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin Hävitä käytetty paristo valmistajan ohjeiden mukaisesti French ATTENTION II y a danger dex losion sil y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du meme type ou dun type équivalent recommandé par le constructeur Mettre au ...

Page 5: ...therwise authorized by Macrovision Reverse engineering or disassembly is prohibited CAUTION This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct ...

Page 6: ...e value of 100 240V before connecting the equipment to the power inlet 7 Place the power cord in a way that people are unlikely to step on it Do not place anything on the power cord 8 Always unplug the power cord before inserting any add on card or module 9 All cautions and warnings on the equipment should be noted 10 If any of the following situations arises get the equipment checked by a service...

Page 7: ...an electrical shock 12 Do not leave the equipment in an unconditioned environment with a storage temperature of 60 C 140 F or above which may damage the equipment 13 To prevent explosion caused by improper battery replacement use the same or equivalent type of battery recommended by the manufacturer only ...

Page 8: ...ERGY STAR specifications for computers The EPA ENERGY STAR Logo does not imply endorsement by the EPA As an ENERGY STAR Partner Trigem Computer AVERATEC has determined the products marked with the ENERGY STAR Logo are ENERGY STAR qualified as per the applicable ENERGY STAR guidelines for energy efficiency When used with an external ENERGY STAR compliant monitor this feature will also support simil...

Page 9: ...an also be awoken by a network signal More information on the energy and financial savings potential of the Power Management Feature can be found at the EPA s ENERGY STAR Power Management Web site www energystar gov powermanagement http www energystar gov powermanagement More information on the ENERGY STAR program and its environmental benefits are available by visiting the EPA s ENERGY STAR Web s...

Page 10: ...ix Before You Start WEEE Statement ...

Page 11: ...red trademark of Microsoft Corporation Windows98 ME 2000 XP are registered trademarks of Microsoft Corporation PCMCIA and CardBus are registered trademarks of the Personal Notebook Memory Card International Association Release History Version 1 0 1 1 Revision Note First Release Second Release Date 03 2009 06 2009 ...

Page 12: ... consequential damages resulting from the furnishing performance or use of this material AVERATEC is a trademark or registered trademark of TriGem Computer Inc in the United States and or other countries All other product and brand names are trademarks of their respective owners 2009 TriGem Computer Inc All rights reserved Note Depending on the model your computer s components may vary and look sl...

Page 13: ...3 Chapter 2 Getting Started Connecting to a Power Source 10 Turning On Your Notebook Computer 11 Operating on Battery Power 11 Charging the Battery Pack 12 Chapter 3 Using the Notebook Computer Adjusting the LCD Screen Display 14 The Notebook s Hot Key Controls 16 The TouchPad 17 Gesture Applications 20 Dual Pad function 24 Power Saving Modes 28 Adjusting the Brightness 32 Using the Windows 33 Usi...

Page 14: ...ting Audio Problems 57 Hard Disk Problems 58 Display Problems 59 Keyboard and Mouse Problems 60 CMOS Battery Problem 61 Memory Problems 61 PC Card Problems 62 Performance Problems 63 USB2 0 Problems 64 Recovering Your Original Software 65 Chapter 9 Specification CPU 68 Memory 68 Core Logic 68 VGA 69 Audio Codec 69 Card reader 4 in 1 69 LAN Controller 70 Wireless LAN Optional 70 Keyboard 70 Pointin...

Page 15: ...1 Chapter 1 Introduction Introduction Chapter 1 ...

Page 16: ...g please contact your local dealer immediately Keep the box and packing materials in case you need to ship the unit in for service in the future The package should contain the following items Notebook Computer Quick Start Guide Carry Pouch External CD drive optional AC adapter and power cord These accessories listed above may change without notice ...

Page 17: ...gy The Notebook s modular design provides maximum expandability without compromising portability Getting to Know Your Computer Opening the LCD Panel WARNING To avoid damage to the display panel 1 Try not to slam the display upon closing it 2 Try not to place any object on top when it is closed or open 3 Be sure the system is turned off or in suspend mode before you close the display panel ...

Page 18: ...ures important for operating your Notebook computer Front View To open lift the top cover LCD Panel The image of the top open view and descriptions below will help you to get familiarized with the main features of your notebook WARNING Do not place any heavy objects on the top of notebook This may damage the display 3 5 6 4 7 1 2 8 ...

Page 19: ...etooth ON to use the Bluetooth function If the Caps Lock key is pressed the Caps Lock control will be lighted In this state you can enter capital letters without pressing the Shift key If the Num Lock function is active the Num Lock control will be lighted Press the Num Lock key to use the numeric pad Blinking orange light indicates the battery is being charged Blinking red light indicates the bat...

Page 20: ...6 Chapter 1 Introduction Left Views 1 Power jack DC in 2 Ventilation grill 3 USB connector 4 4 in 1 card reader The 4 in 1 Card Reader supports SD Card MMC Card MS and MS Pro Card 1 2 3 4 ...

Page 21: ...n using a LAN please use an EMI Shielding Cable to minimize an inteference when transmitting Right View 1 Headphone Speaker SPDIF jack 2 Microphone jack 3 USB connectors 4 Network connector LAN 5 VGA port 6 Kensington lock 3 4 5 6 1 2 ...

Page 22: ...8 Chapter 1 Introduction Bottom View 3 2 1 1 Ventilation grill 2 CPU Hard disk drive Battery pack Main memory cover 3 Integrated speakers ...

Page 23: ...9 Chapter 2 Getting Started Getting Started Chapter 2 ...

Page 24: ... into the Notebook and an electrical outlet to recharge the battery WARNING Do not use inferior extension cords as this may result in damage to your Notebook The Notebook comes with its own AC adapter Do not use a different adapter to power the computer and other electrical devices WARNING Never turn off or reset your Notebook while the hard disk is in use and the CD ROM status icon is lit doing s...

Page 25: ...k Yes or press the power button for 4 6 seconds Operating on Battery Power Your computer comes with a rechargeable battery pack that lets you operate the computer without an external power source When the battery pack is the charged you can operate the computer under the following conditions The battery pack is installed and no AC adapter is plugged in WARNING Only use batteries that are approved ...

Page 26: ...ttery Pack The installed battery pack charges automatically any time the computer is connected to the AC adapter and an external power source It is a good idea to occasionally discharge the battery pack fully to preserve its operating performance ...

Page 27: ...13 Chapter 3 Using the Notebook Computer Using the Notebook Computer Chapter 3 ...

Page 28: ...S LCD Care LCD screens are delicate devices that need careful handling Please pay attention to the following precautions When you are not using the computer keep the LCD screen closed to protect it from dust If you need to clean your LCD screen use a soft tissue to gently wipe the LCD surface Do not put your fingers or sharp objects directly on the surface and never spray cleaner directly onto the...

Page 29: ...ou can hook up an external monitor through the 15 pin CRT connector Three configurations are available LCD only CRT only Simultaneous display of the LCD screen and CRT monitor You can switch between these display configurations by pressing the key combination Fn F6 ...

Page 30: ...n F3 Wireless LAN function On Off Fn F4 Eable Disable the Touchpad Fn F5 LCD Panel Screen On Off Fn F6 Changes Display Mode LCD only CRTonly and LCD CRT Fn F7 Increases the brightness level Fn F8 Decreases the brightness level Fn F9 Mute Unmute Audio Fn F10 Increases the speaker volume Fn F11 Decreases the speaker volume Graphic Symbol Action System Control ...

Page 31: ...of the following precautions Make sure the TouchPad does not come into contact with dirt liquids or grease Do not touch the TouchPad if your fingers are dirty Do not rest heavy objects on the TouchPad or the TouchPad buttons You can use the TouchPad with Microsoft Windows as well as non Windows applications How to improve the sensitivity of the touch pad If you want to improve the sensitivity or a...

Page 32: ...ok Computer Double click the Finger sensing Pad icon in the task bar 1 After selecting the Pointer Options tab set the point speed option in the Motion menu Then select the Enhance pointer precision option and press the OK button 2 ...

Page 33: ...ing the Finger sensing Pad Double click the Finger sensing Pad icon in the task bar 1 Select the Finger sensing Pad tab and see if the touch pad program is selected in the Available information and configuration items menu Then press the OK button 2 ...

Page 34: ...s Photo Gallery Windows File Explorer Browsers IE Firefox Editor Notepad Wordpad and common text editors Any applications which support regular scrolling functions Usage 1 Activate the window you want 2 Put two fingers on pad at the same time 3 Move both fingers to up down direction 4 When moving fingers you can see the window moving toward previous next page 5 Remove fingers from pad to stop scro...

Page 35: ... Applications Windows Photo Gallery Windows File Exploer Browsers IE Firefox Any application which support next page and previous page Usage 1 Activate the window you want 2 Put two fingers on pad at the same time 3 Move both fingers to left or right in a short distance then remove fingers Forward Backward ...

Page 36: ...crosoft Office Word Excel PowerPoint Outlook Excel etc Windows Photo Gallery Adobe Acrobat Reader Editor Browsers IE Firefox Any application that supports ctrl scroll command Usage 1 Activate the window you want 2 Put two fingers on pad at the same time 3 Make a pinch gesture with both fingers 4 Hold two fingers on pad after the pinch gesture the zoom in out operation will keep applying to the win...

Page 37: ... any application with has rotation command Applications Windows Photo Gallery Adobe Acrobat Reader Editor Any application which supports rotation command Usage 1 Activate the window you want 2 Put two fingers on pad at the same time 3 Draw a circle with both fingers and then remove them from pad Clock wise rotation Counter Clock wise rotation ...

Page 38: ...nction while the Touch Pad is active follow the instructions below When the Dual Pad function is active the Touch Pad backlight will blink once 6 4 3 2 1 1 Dual Pad switch key If the Dual Pad key is pressed the Touch Button icon will change Press the Dual Pad key to use the Dual Pad function 5 ...

Page 39: ... a program to To add user defined buttons please follow the steps below 2 Windows Media Player key If the Windows Media Player key is pressed while the Dual Pad is active the Windows Media Player will be launched 3 Internet key If the Internet key is pressed while the Dual Pad is active the Internet Explorer will be launched 4 Email key If the email key is pressed while the Dual Pad is active the ...

Page 40: ...26 Chapter 3 Using the Notebook Computer Select the Finger sensing Pad tab select the User Defined Function 1 in the Available on pad icons menu 2 Select the Open in the Enable icon function menu 3 ...

Page 41: ...ual Pad is active you can control the volume with the Volume key Select a pre defined application or select your own application by selecting Open then choosing your application 4 Once you have selected your pre defined application click the OK button to finish 5 ...

Page 42: ...er for the first time check the battery status icon on the Windows Toolbar to make sure the battery is fully charged See Battery Status later in this section for a description and explanation of the Windows Battery icon Charging the battery takes about 4 6 hours to charge when the system is in off state If possible always charge the battery completely Power Saving Modes This section contains infor...

Page 43: ...eeps are heard The system will automatically enter into Suspend mode 2 Turn the Notebook off Connect the AC adapter and let the battery fully recharge When the battery charge indicator turns off the battery is fully charged 3 Turn On the notebook let the battery run down until the low battery state is achieved and you hear the warning beeps The system will automatically enter the Suspend mode You ...

Page 44: ... indicating when the Notebook is running on battery power or is attached to the AC adapter This applet also displays a meter that indicates how much charge is remaining in the battery Automatic Battery Pack Charging Function To charge the battery while the battery pack is in the notebook plug the AC adapter into the notebook and an electrical outlet The charging time is approximately 4 6 hours whe...

Page 45: ...onds Beeping accelerates Battery Low Indicates that there is 7 to 10 minutes charge remaining Battery Low Low Indicates that there is 1 to 2 minutes of battery charge remaining Save your work and turn off the Notebook or connect the AC adapter Sound Meaning When there is only one minute of battery charge remaining the Notebook will suspend to the HDD and power off You should connect AC power and r...

Page 46: ...used batteries according to the manufacturer s instructions Never remove the battery pack while the power is on as this may result in data loss when the system loses power Adjusting the Brightness To adjust the brightness on the LCD screen press and hold down the Fn key in the lower left hand corner of the keyboard and press the F8 key to reduce the brightness or F7 to increase the brightness ...

Page 47: ... Help Windows For Windows Vista help click Start Help and Support icon will open the dialog box Recycle Bin Taskbar Start Button Notification Desktop Desktop may vary differently on the software installed in your notebook with different or additional shortcuts ...

Page 48: ...icking your mouse and select the Empty Recycle Bin Start Button Allows easy access to all Windows programs The Start menu allows you to adapt and show the programs used most frequently If you wish to keep an item right click the item and click Pin to Start menu Log Off will enable the current user to log off and allows a new user to log on Turn Off Computer allows you to shut down restart and Stan...

Page 49: ... from the taskbar right click an empty spot on the taskbar select Toolbars choose the toolbar you want to add Notification The icons that appear here are for quick access to some programs and computer functions that you frequently used To prevent Windows Vista from hiding icons From an empty spot on the Taskbar right click your mouse and select the Properties remove the checked mark on the Auto hi...

Page 50: ...36 Chapter 3 Using the Notebook Computer Control Panel It is in this area that you can change how Windows looks and works Click Start Control Panel dialog box There are two interfaces Classic View ...

Page 51: ...r Bluetooth device with your system refer to the manual that came with your device Your system has a built in Bluetooth module so you can use any Bluetooth device after pairing it with your system To use a Bluetooth device refer to the next steps 2 Double click the Bluetooth Devices icon on the task bar 3 If your Bluetooth device is paired correctly you can see the icon of your device in the devic...

Page 52: ...38 Chapter 4 Desktop Operation Desktop Operation Chapter 4 ...

Page 53: ...ith two internal stereo speakers a microphone and input audio ports for external audio units An external microphone can be connected to the microphone jack External speakers or headphones can be connected to the Notebook s audio out jack External audio devices can be connected to the Line in jack All audio features are software controlled The Notebook s multimedia sound system includes the followi...

Page 54: ...Check the Windows Help and Support Center in Windows for information on using the various elements in sound recording Playing Sound Files Your notebook can play audio files stored in MIDI WAVE or MP3 file format Check the Help and Support Center in Windows for information on the functions of the Media Player External Speakers and Microphone The sound system is capable in providing high quality sou...

Page 55: ...41 Chapter 5 Internet Connection Internet Connection Chapter 5 ...

Page 56: ... For you connect to the Internet a wired LAN environment normally uses the company s LAN or a broadband modem There are numerous ways to connect to the Internet This may vary from the user s working environment as well as system specifications Using a wired LAN Using a wireless LAN ...

Page 57: ...43 Chapter 5 Internet Connection Using Wireless LAN Network for Connection to the Internet ...

Page 58: ...44 Chapter 6 Running BIOS Setup Running BIOS Setup Chapter 6 ...

Page 59: ...asswords to limit access to users This is an important feature because a great deal of vital information is carried within the computer nowadays Unauthorized access can be prevented Later in this chapter you will learn how to use this security feature Entering the BIOS Setup Screen First turn on the power When the BIOS performs the POST Power On Self Test press F2 key quickly to activate the Phoen...

Page 60: ...er Go to Sub Screen Function Key Command Description Shows the Help Screen F1 General Help Saves changes and reboots the computer F10 Save and Exit Selects the next field Tab Select a field Selects the next upper item Select an item Selects the next lower item Select an item Selects the next value within a field Lower value Selects the next value within a field Higher value ...

Page 61: ...ifying the BIOS Settings The AMI BIOS setup main menu is subdivided into sub menus Each menu item is described in this section Main Under this menu you may change time date and view basic processor and system memory information Advanced ...

Page 62: ...48 Chapter 6 Running BIOS Setup Security Boot Exit ...

Page 63: ...49 Chapter 7 VGA Utilities VGA Utilities Chapter 7 ...

Page 64: ...or Mobile icon on the lower right corner of the screen Click on the Graphics Properties to enter the Intel Graphics Media Accelerator Driver for Mobile display window You can also click the touchpad or mouse right button and select the Personalize item Select the Display Settings option to enter its window display ...

Page 65: ...ick on the Advanced Settings tab to enter Generic PnP Monitor and Mobile Intel 4 Series Express Chipset Family window display Select the Intel Graphics Media Accelerator Driver for Mobile and click on the Graphics Properties tab or ...

Page 66: ...apter 7 VGA Utilities Display Devices This feature allows you to connect external display devices Display Settings This feature allows you to adjust the color scheme resolution refresh rate for your display ...

Page 67: ...r 7 VGA Utilities Color Correction This feature allows you to adjust the color rate of your display Hot Keys This feature allows you to set the corresponding hot keys in executing the program you frequently use ...

Page 68: ...54 Chapter 8 Troubleshooting Troubleshooting Chapter 8 ...

Page 69: ...tions Check to see if the problem persists when all the external devices are removed Check to see that the white light indicator on the AC adapter is it Check to see the power cord is properly plugged to the wall outlet and to the computer Check to see the power indicator of the computer is on Check to see if your keyboard is operational by pressing and holding any key Check for any incorrect or l...

Page 70: ...anufacturer first before contacting TriGem USA support center Some software programs which have not gone through rigorous coding and testing may cause problems during your routine use Consult the software vendor for problem solving Legacy peripheral are not plug and play capable You need to restart the system with these devices powered up and connected first Be sure to go to BIOS SETUP and load DE...

Page 71: ...he Audio page make sure that the audio codec mentioned in the spec is the default playback device Sound cannot be recorded You will need to plug in an external microphone to the microphone connector to record sound Double click the speaker icon on the lower right corner of the taskbar to see if the microphone has been muted Click Options and select Properties Select Recording and click the OK butt...

Page 72: ...r has been subjected to static electricity or physical shock you may have damaged the disk drive The hard drive is making abnormal whining noises should back up your files as soon as possible Make sure the source of noise is indeed from the hard drive and not the fan or other devices The hard disk drive has reached its capacity Run Disk Cleanup utility in Windows Start All Programs Accessories Sys...

Page 73: ...click My Computer Right click C and select Properties Click Check Now in Error checking in Tools Display Problems The display panel is blank when the system is turned on Make sure the computer is not in the Standby or Hibernate suspend modes The display is turned off to conserve energy in these modes The screen is difficult to read The display resolution should at least be set to at least 1280x800...

Page 74: ... The built in keyboard accepts no input Please try to make sure the system doesn t hang up and is still working The characters on the screen repeat while I type You may be holding the keys down too long while you re typing Keep the keyboard clean Dust and dirt under the keys could cause them to stick Configure the keyboard to wait longer before the auto repeat feature starts To adjust this feature...

Page 75: ...ears The battery is of type CR2032 3V Send the battery to the dealer for replacement Memory Problems The POST does not show an increased memory capacity when you have already installed additional memory Certain brands of memory module may not be compatible with your system You should ask your vendor for a list of compatible DIMM The memory module may be defective The O S issues an insufficient mem...

Page 76: ... the computer Remove and insert the PC card again Make sure there is no IRQ conflict with the card See Windows on line help for solving IRQ conflicts Reboot the computer and see if the problem persists The card may be defective Try the card on another system if possible Windows crashes or freezes when you remove the PC card Make sure you have Stop the PC card before removing it Double click the Sa...

Page 77: ...ly slows down its CPU clock to protect itself from thermal damage The program appears stopped or runs very slowly Press CTRL ALT DEL to see if an application is still responding Restart the computer This may be normal for Windows when it is processing other CPU intensive programs in the background or when the system is accessing slow speed devices such the floppy disk drive You may be running too ...

Page 78: ...Troubleshooting USB2 0 Problems The USB device does not work Check the settings in the Windows Control Panel Make sure you have installed the necessary device drivers Contact the device vendor for additional support ...

Page 79: ...ur hard disk To recover the hard disk drive as the factory setting refer to the follow steps 1 Connect the power adapter to your system 2 Press the power button 3 When the F5 key for HDD Recovery message appears on the screen press F5 on the upper side of the keyboard 4 When the Windows Setup EMS Enabled message appears press Enter 5 Restoration procedures will be started follow the on screen inst...

Page 80: ...o set up and register with Microsoft for using your computer follow the displayed messages For more information refer to Getting Started with Windows Vista Note Do not delete the Recovery partition on the Computer Management window for recovery This partition takes about 2GB hard disk space ...

Page 81: ...67 Chapter 9 Specification Specification Chapter 9 ...

Page 82: ...PU Intel CPU Core 2 Duo Pentium Dual core up to 1066Mhz up to 6M L2 Cache Package uFPGA 478 Memory DDRII 667 800 DDRII RAM socket 2 DDR2 up to 4GB total Core Logic Intel GM45 ICH9M Support DDRII 667 800 SO DIMM module per channel ...

Page 83: ...ek ALC269 Support 5 1 multi channels Azalia standard support Windows Vista Premium support VGA Intel GM45 integrated Graphics X4500HD Supports DX9 DX10 Dynamic Video Memory Technology DVMT 4 0 support WMV9 VC 1 and H 264 AVC support Spread spectrum clocking SSC support Analog CRT DAC interface support ...

Page 84: ...10 and 100 Mb sec Full Half Duplex operation RTL8111 Wireless LAN Optional Intel Wireless WiFi Link 5100 Series PCIe Mini card 2 antenna supported IEEE 802 11 b g n Draft N compliant Keyboard 86 Keys K B Pointing Device PS2 Touch Pad with 2 buttons w o scroll up down ...

Page 85: ...Voltage adjustment between 100 and 240VAC 50 60Hz 65 Watts 3pin HDD Support SATA II HDD 1 x 2 5 9 5mm 5400rpm support Battery Pack 2cell pack 7 3V 5000mAh LCD LCD is 13 3 WXGA resolution 1280X800 or 1366X768 Glare non Clare panel Wide view type ...

Page 86: ...72 Chapter 9 Specification BIOS Support AMD BIOS Physical Dimensions 327 W x 227 5 D x 10 25 H mm w o rubber foot 1 75Kg 0 5 Kg w 2 cells battery Camera module 1 3M module USB interface Fixed LENs ...

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