Troubleshooting
1.
Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in order not to
conflict with other devices in the same LAN, please change your IP address at the start.
2.
Video conference call is established but no video or voice.
-
If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding
correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on
AVer EVC system is entered.
-
We suggest having a fixed public IP address for AVer EVC system. With Dynamic public IP address, it
will change after a certain period which depends on your local ISP.
-
There is a routing issue if you installed two AVer EVC systems sharing one public IP address.
3.
Unable to connect to other Video Conferencing systems.
-
Check to see if you dial the correct IP address.
-
Ensure the power status of the device from the other site is on.
-
Verify if the firewall blocks the inbound traffics from the other site.
-
Verify if the other site rejected your Video Conferencing call.
4.
Unable to see the OSD.
-
Check to see if your cable is connecting correctly.
-
Make sure your system and display are well-connected and then reboot your system. (Your display
should be switched on before you reboot your system).
5.
Cannot open WebTool by IE9 and IE 10.
1.
Click
(Tools) in IE.
2.
Select “F12 developer tools”.
3.
Change Document Mode to Internet Explorer 9
standards.
