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Page
10
7.
GENERAl TROuBlESHOOTING
PROBLEM
SOLUTION
NO IMAGE
-
Check if connection to the source and the display are correct.
-
Ensure that display device supports 480p, 720p and 1080p
4k@30
resolution
-
Terminated to 568B standard with Shielded Ends Recommended
-
High Quality CAT5/6/7 Cable helps signal transmission
-
please use the supplied power supply-DC 24V
2.7
A
-
Check lED link light see (Section
3
panel Description)
-
Check lED Sync light see (Section
3
panel Description)
EDID ISSUE
-
EDID MODE-TV: The default factory setting is on TV. The unit will detect the 1st
-
CAT5e/6/7 output’s EDID. When obtained a (4K2K) Ultra HD 3840x2160 EDID
the signal is transmitted.
-
If the 1st CAT5e/6/7 output is without a Ultra HD 3840x2160 EDID the unit will detect
all output's EDID and Transmit the signal that all outputs can accept.
•
-
EDID MODE-STD: Switch to STD to use built-in EDID if the display has No Image.
STD
-
EDID's video at 1080p@60Hz and audio at LPCM 2CH.
Set-Top Box No Picture
-
HDBaseT and HDMI 1.3 standards support CLOCK STRETCHING for
i2c buss
protocol
-
Example set top boxes like Scientific Atlantic results no picture. This can
be resolved
by swapping out the box for a newer version that supports HDMI 1.3 not HDMI 1.2
RECOMMENDED
TEST
END-TO-END TESTING
-
HDBaseT system, a final end-to-end test of all the A/V components should
take place.
These tests include checking the HDMI stream at the far end
(sink end), the clock
rate, frame compare, video pattern, audio, EDID and
HDCp with Quantum 780
(recommended)
PASSIVE MONITORING:
-
passive monitoring enables an integrator to view the HDCp transactions,
EDID
exchange, as well as the connection events between the actual
devices in the
network.
NO INFRARED
COMMUNICATION
-
Ensure the uTp cable is run within the wall away from EMI and
High
Voltage
power lines.
-
please check manual of device to ensure proper placement of IR Blaster
on IR EyE.
-
Some lED /plasma TV have EMI interference with the IR Extender, please
place the IR
Rx 3-6” away from Screen
NOTE
Addional info on Guidelines to Test & Troubleshoot HDBaseT Systems Can be retreived from our website
under the category Downloads for this product HBT-C6POE-SET
