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GENERAL POLICES
Freight Policy
Products and Prices are shipped F.O.B. Houston, Texas.
Refused Shipments
All refused shipments will be subject to a 15% restocking fee and freight charges.
Shipping and Return Policy and Procedure
We are fully inspected our products to insure quality and carefully packed for delivery to
you in good condition. In case that you are not satisfied with our products and must
return them, please follow our Return Policy and Procedure.
·
No return is accepted after 30 days from the date of purchase.
·
Products returned for credit must be in unused condition and contained in its original
package.
·
All return other than the products under the AVE manufacture warranty are subjected
to 15% restocking and freight charges.
·
Call our customer service toll free number to obtain the RMA number (Return Mate-
rial Authorization) prior to the shipment of the product to return.
·
The RMA number must be clearly displayed on all the shipping labels.
·
The RMA number is VALID ONLY FOR 15 DAYS from the issued date.
NOTE: The RMA number is required for all returned products, i.e. warranty and non-
warranty products for services and repair.
