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Guarantee & Warranty
Warranty Statement. Important information for the owner
The period of warranty varies from country to country ranging from 1 year to 3 years.
Please see your purchase order for full details.
In accordance with the warranty conditions for new vehicles the warranty is as follows
active from the date of delivery.
1. Should any part of the vehicle require repair or replacement as a result of a specific
manufacturing or material defect within the warranty period from the date on which
possession of the vehicle was transferred to the original purchaser and subject to it
remaining within that ownership. The part or parts will be repaired or replaced free
of charge if the vehicle is returned to the seller.
2. Any repaired or replaced part will benefit from any arrangements for the balance of
the warranty period remaining.
3. Items of a consumable nature, tyres, tubes, motor brushes, bulbs, batteries,
upholstery will not be covered during the warranty period, unless such items have
clearly suffered undue wear as a direct result of an original manufacturing defect.
4. Batteries are covered against a specific manufacturing or material defect. Batteries
are consumable items and any battery requiring replacement during the warranty
period due to normal use will not be considered defective and therefore not
replaced free of charge. Batteries found to be damaged due to incorrect charging or
maintenance will not be covered by the warranty.
5. To apply the warranty conditions should your vehicle require attention, under these
arrangements, notify Quingo’s UK authorised service provider Forever Active
immediately, giving full information about the nature of the defect. Forever Active
will arrange for work under the warranty conditions to be carried out by an
authorised Forever Active engineer.
6. No responsibility will be accepted for repairs or replacements arising as a result of:
a. The vehicle or part not being maintained in accordance with the
manufacturers recommendations
b. The vehicle or part having been damaged by neglect, accident, overloading,
miss-use or the vehicle being used in a manner which exceeds the designed
parameters.
c. The vehicle or parts having been altered from the manufacturer’s
specification or repairs carried out by an unauthorised repairer.
d. The vehicle or part fitted with unauthorised extras or alterations to the
design.
e. Any repairs or servicing carried out by unauthorised engineers
The vehicle should be serviced at least once over a 12-month period. If you are a hard
user we recommend a twice-yearly service. If your warranty is greater than one year a
once yearly service is mandatory.
Failure to service your vehicle annually will invalidate your warranty.
The warranty is offered in addition to and does not detract from the contractible rights you
have under statute or common law.
