Avaya T3 Classic, Operating Instructions Manual

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13
Telephoning as usual
Making several connections
GB
Making several connections
You can also accept another call while you are already on the phone (Call Waiting).
You can speak to several parties alternately and switch back and forth between them
as you wish.
You can speak with several callers simultaneously (conference).
Consultation during a call (Refer-back)
During a call:
Press the "Refer-back" function key. The caller waits and cannot hear what you
say.
... Enter the number you wish to refer back to. Carry out refer-back.
If necessary, disconnect the refer-back extension.
Scroll to the
Return to ...
menu item.
Confirm your selection.
You will now be able to talk to the first party again. The other party is on hold.
Switching between two external callers (brokering)
If you want to speak with a call party (e.g. 06975058) who has been put on hold:
Scroll to the
Back to 06975058
menu item.
Confirm your selection. The other caller is now waiting.
Forwarding callers
Your caller wishes to be connected to another extension:
Press the "Hold" function key. The caller waits and cannot hear what you say.
... Enter the number to which you want to forward the call.
Replace the handset. The hold extension will be connected to the first caller.
i
Notes
• You do not need to wait until the hold extension picks up the call.