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Maintenance

82 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

10. Pinch the purple PCI card retaining clip until it releases from the back of the card and

rotate the clip outward. See the following figure.

Summary of Contents for Sun Fire V880

Page 1: ...Avaya Call Management System Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting 585 215 116 Issue 2 0 June 2004 ...

Page 2: ...or person working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of ...

Page 3: ... 14 Support 15 Installation 17 Preparing for installation 18 Safety precautions 18 System precautions 19 Required tools 19 Electrical specifications 20 Physical specifications 20 Service access specifications 21 Environmental specifications 21 Unpacking and inventorying the equipment 22 Parts list 23 Computer layout 24 Front panel 25 Back panel 26 Hardware options 27 Rack mounting 27 Setting up po...

Page 4: ...ving a side door 55 Replacing and closing a side door 57 Using an ESD wrist strap 58 Maintaining PCI cards 59 Required references 59 Precautions 60 PCI card configuration 61 Maintaining hot plug PCI cards 62 PCI slot LEDs for hot plug operation 63 Preparing a hot plug card for removal 64 Removing a hot plug PCI card 65 Installing a hot plug PCI card 68 Configuring the new or replacement card 70 Re...

Page 5: ...38 Removing a CPU Memory board 139 Replacing memory 140 Installing a CPU Memory board 142 Restarting the system 145 Replacing a power supply 147 Troubleshooting 151 Using the remote console 152 Redirecting the console using Solaris 152 Redirecting the local console to the remote console 152 Redirecting the remote console back to the local console 154 Redirecting the console using OpenBoot mode 155...

Page 6: ...rive LEDs 184 Sun Validation Test Suite VTS 185 Prerequisites 185 Using SunVTS 185 Troubleshooting disk drives and DVD ROM drives 186 Troubleshooting tape drives 189 Checking tape status 189 Reassigning device instance numbers for tape devices 191 Recovery procedures 192 Preserving data after a system failure 192 Loss of power 193 Probe command warnings 195 Reseating HSI P cards 196 Resetting a de...

Page 7: ...link on page 34 To update information that the newer Dual FastEthernet and Dual SCSI card supports hot plug operation see Maintaining hot plug PCI cards on page 62 To update the tape ordering procedures see Ordering tapes on page 126 To make general wording and format corrections Issue 1 1 of this document was changed for the following reasons To add information about the new Dual FastEthernet and...

Page 8: ... the tape ordering procedures see Ordering tapes on page 126 To make general wording and format corrections Organization This document is organized as follows Installation on page 17 Describes how to assemble the computer connect external devices and turn on the computer Maintenance on page 49 Describes how to maintain the computer Troubleshooting on page 145 Describes how to troubleshoot the comp...

Page 9: ...ered from the Avaya Publications Center must be purchased The Avaya online support Web site http www avayadocs com The Avaya Publications Center which you can contact by Voice 1 207 866 6701 1 800 457 1764 Toll free U S and Canada only Fax 1 207 626 7269 1 800 457 1764 Toll free U S and Canada only Mail GlobalWare Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Manage...

Page 10: ...l Center 2 1 and CMS Release 12 Change Description 07 300197 Software documents For more information about Avaya CMS software see Avaya Call Management System Release 12 Software Installation Maintenance and Troubleshooting Guide 585 215 117 Avaya CMS Open Database Connectivity 585 780 701 Avaya Call Management System Release 12 LAN Backup User Guide 585 215 721 Avaya Call Management System Releas...

Page 11: ...ents There are several upgrade paths supported with Avaya CMS There is a document designed to support each upgrade None of the following upgrade documents are available from the publications center This section includes the following topics Base load upgrades on page 11 Platform upgrades and data migration on page 12 Avaya Call Management System Upgrade Express CUE on page 12 Base load upgrades Us...

Page 12: ...0067 Avaya Call Management System Upgrade Express CUE Use CUE in the following conditions CMS is being upgraded from an earlier version for example R3V6 to the latest version for example R12 The hardware platform is not changing A specific set of upgrade instructions is written for the upgrade and is shipped to the customer site with the CUE kit For more information about CUE upgrades see Avaya Ca...

Page 13: ...Sun Enterprise 3500 Computer Hardware Installation Maintenance and Troubleshooting 585 215 873 Call Management System Sun Enterprise 3500 Computer Connectivity Diagram 585 215 877 Avaya Call Management System Terminals Printers and Modems 585 215 874 Communication Manager documents For more information about Avaya CMS communication servers see Avaya Call Management System Switch Connections Admini...

Page 14: ...e or hardware updates will be contained in future issues of this book New issues of this book will be placed on the Web site when available Use the following Web sites to view related support documentation Information about Avaya products and service http www avaya com Sun hardware documentation http docs sun com Okidata printer documentation http www okidata com Informix documentation http www in...

Page 15: ...out your product For United States support 1 800 242 2121 For international support See the 1 800 Support Directory listings on the Avaya Web site Escalating a technical support issue Avaya Global Services Escalation Management provides the means to escalate urgent service issues For more information see the Escalation Management listings on the Avaya Web site ...

Page 16: ...Preface 16 Avaya CMS Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting ...

Page 17: ...g the equipment on page 22 Setting up power on page 28 Peripheral connectivity on page 29 Connecting the monitor keyboard and mouse on page 31 Connecting the remote console modem on page 32 Connecting the RSC for remote access optional on page 33 Connecting the switch link on page 34 Turning on the system and verifying POST on page 35 Identifying installed PCI cards on page 39 Setting the remote c...

Page 18: ...arnings and instructions that are marked on the equipment Never push objects of any kind through openings in the equipment Objects could touch dangerous voltage points or short out components resulting in fire or electric shock When moving the computer be careful not to unplug any power or data cables Refer servicing of equipment to qualified personnel To protect both yourself and the equipment ob...

Page 19: ... you use one of the following power schemes Connect the computer using two 2 2KVA Uninterruptible Power Supplies UPS or equivalent each powered by a nonswitched dedicated 15 amp circuit Connect two of the power supplies to one UPS and the third power supply to the second UPS The monitor and external peripherals can also be connected to the second UPS If not using a UPS each power supply should be ...

Page 20: ... DC power output 2240 W Maximum AC power consumption 3000 W Maximum heat dissipation 10308 BTU hr Volt ampere rating 1515 VA with 1120 Watt load PF 0 99 Wall plug type United States Non United States NEMA 5 15P Power cords must be obtained locally CPU plug type IEC 320 Parameter English value Metric value Height with casters 28 1 inches 71 4 centimeters Width 18 9 inches 48 0 centimeters Depth 32 ...

Page 21: ... temperature humidity and altitude limits for units in operation and for units that are not in operation that is units that are in transit or in storage Parameter English value Metric value Front 36 inches 91 centimeters Rear 36 inches 91 centimeters Left 36 inches 91 centimeters Right 36 inches 91 centimeters Parameter Operating in service Nonoperating not in service Temperature 41 F to 95 F 5 C ...

Page 22: ...ll shipping cartons for evidence of physical damage If a shipping carton is damaged request that the carrier representative be present before the carton is opened Unpack the computer and the associated peripheral equipment Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered In the United States contact Avaya technical support if any parts ar...

Page 23: ...re V880 cabinet including installed cards and disk drives Computer power supply AC power cords 3 Monitor cable and monitor AC power cord USB keyboard and cable USB mouse and cable A package of blank tapes for backups One tape that contains the Avaya factory configuration CMSADM filesystem backup Category 5 LAN cable Modem and cables Keys Sun and CMS software Note Note Starting around June 2004 CMS...

Page 24: ...uter is as follows One CPU Memory board with two UltraSPARC lIl processors and 4 GB memory Four disk drives mirrored two plus two One built in ethernet port One graphics PCI card installed in slot 7 Either One SunSwift PCI card installed in slot 0 or One Dual FastEthernet and Dual SCSI card installed in slot 0 Three power supplies and power cords One DVD ROM drive One tape drive Two USB ports One ...

Page 25: ...Unpacking and inventorying the equipment Issue 2 0 June 2004 25 Front panel The following figure shows the front of the computer with the disk drive door open Tape drive Disk drive slots v880_front cdr ...

Page 26: ...ware Installation Maintenance and Troubleshooting Back panel The following figure shows the back panel of the computer not used Graphics card SunSwift card or Dual FastEthernet and Dual SCSI card v880_rear cdr Power supply 1 Power cord strain relief ties ...

Page 27: ...e technician must remove all CPU Memory boards all power supplies all CPU fan trays and all I O fan trays as described in the rack mounting guide Option Quantity Comments Minimum Maximum CPU Memory boards 1 4 The minimum configuration is one CPU Memory board Each board has two CPU modules and 4 GB memory PCI I O cards 2 7 There are nine slots but only seven slots may be used For a listing of where...

Page 28: ...p loop located to the right of the supply Tighten the tie wrap to secure the connection 4 Plug the power cords from the computer using one of the following schemes Connect the computer using two 2 2KVA Uninterruptible Power Supplies UPS or equivalent each powered by a nonswitched dedicated 15 amp circuit Connect two of the power supplies to one UPS and the third power supply to the second UPS The ...

Page 29: ...ub and NTS connectivity see 585 215 874 CMS Terminals Printers and Modems External SCSI devices HSI P card SunSwift card or Dual FastEthernet and Dual SCSI card Ethernet LAN connections Keyboard Mouse System console USB port USB port Graphics card To customer network for CMS Supervisor network printers and LAN backup Optional ethernet port two cards maximum FastEthernet card For detailed switch li...

Page 30: ...up to two may be installed B1 HSI P quad cable 1 per HSI P card C 407086818 RS 449 cable 10 feet 3 meters D N A2 2 The comcode for this bundle changes regularly and may not be ordered for maintenance spares so it is not listed in the table This bundle includes the processor peripherals and other equipment SunSwift card or Dual FastEthernet and Dual SCSI card E1 700230105 FastEthernet 10 100 Mbps c...

Page 31: ...use to the computer 1 Attach the monitor video cable to the graphics card which is installed in slot 7 Tighten the thumbscrews to secure the connection See the following figure 2 Connect the monitor power cord to an approved AC power outlet 3 Attach the USB keyboard cable to one of the USB ports 4 Attach the USB mouse cable to the other USB port ...

Page 32: ...cord B to the modular end of the ACU modem adapter A 3 Connect the other end of the 10 wire modular cord B to the modular end of the RJ45 to DB25 remote console adapter C 4 Connect the remote console adapter C to the RS 232C port on the modem The RS 232C port on the Comsphere 3910 is labeled DTE1 5 Connect the telephone line to the jack labeled LINE on the Sportster modem or labeled DIAL on the Co...

Page 33: ...User s Guide at the Sun documentation Web site http docs sun com A built in modem that allows personnel to dial in to the RSC and perform provisioning maintenance and troubleshooting This connection can also be used to set up pager alerts for system problems For more information about pager alerts see Sun Remote System Control RSC User s Guide at the Sun documentation Web site http docs sun com No...

Page 34: ...ched link not supported for CMS R12 and later One CMS computer can collect data from several switches To the CMS computer each switch represents one ACD You can have all switches connected using TCP IP all switches connected using X 25 protocol not supported for CMS R12 and later or some combination of the two protocols For detailed information about how to connect and administer the switch link s...

Page 35: ...em and verify the results of the Power On Self Test POST To turn on the system and verify POST 1 Verify that the key switch is in the Forced Off position See the following figure 2 If using one or more UPSs plug the power cord of each UPS into a dedicated circuit If not using a UPS plug the power cords for each power supply into an outlet on a dedicated 15 amp circuit 3 Turn on the power to the UP...

Page 36: ...tem Note Note The POST diagnostics occurs each time that you turn on the system The POST tests the basic system components This may take several minutes As the system powers up the power LED on the monitor flashes 7 Press Stop A simultaneously as soon as the monitor power LED lights steadily and the Sun logo is displayed on the monitor The ok prompt is displayed 8 Enter the following commands sete...

Page 37: ...CAUTION CAUTION If you fail to reset the auto boot option any reboots that you do in the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot The system reboots pci 8 600000 SUNW qlc 2 LiD HA LUN Port WWN Disk description 0 0 0 21000004cf72f08f SEAGATE ST373405FSUN3660438 1 1 0 21000004cf721553 SEAGATE ST373405FSUN3660438 6 6 0 508...

Page 38: ...vaya CMS Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting 12 Turn the key switch to the Locked position This prevents anyone from accidentally turning off the system See the following figure ...

Page 39: ...is more than one entry for the FastEthernet card because the card has the ethernet port and a Media Independent Interface MII port not used with CMS Slot 3 has an HSI P card Slot 7 has a graphics card IO Cards Bus Max IO Port Bus Freq Bus Dev Brd Type ID Side Slot MHz Freq Func State Name Model I O PCI 8 B 3 33 33 2 0 ok pci1214 334 pci1214 334 10 I O PCI 8 B 1 33 33 4 0 ok pci108e 1000 pci108e 10...

Page 40: ...has a graphics card Ap_Id Type Receptacle Occupant Condition pcisch0 hpc1_slot0 pci pci hp connected configured ok pcisch0 hpc1_slot1 bridge hp connected configured ok pcisch0 hpc1_slot2 unknown empty unconfigured unknown pcisch0 hpc1_slot3 unknown hp connected configured ok pcisch2 hpc2_slot4 unknown empty unconfigured unknown pcisch2 hpc2_slot5 unknown empty unconfigured unknown pcisch2 hpc2_slo...

Page 41: ...portster 33 6 faxmodem options on page 41 Paradyne Comsphere 3910 modem options on page 43 Sportster 33 6 faxmodem options To set the options on the Sportster 33 6 faxmodem 1 Set DIP switches 1 3 7 and 8 on the back panel of the Sportster modem to the down ON position and switches 2 4 5 and 6 to the up OFF position 2 Turn on the remote console modem 3 At the system console log in as root 4 Enter c...

Page 42: ...iod 9 Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down ON position Set all other DIP switches to the up OFF position 10 Reset the modem by turning the power off and back on 11 Enter cms install bin abcadm i b 9600 ttya The Terminal Ready TR LED lights on the modem and the following message is displayed 12 If the TR LED is not lit enter ps ef grep sac A message similar ...

Page 43: ... factory preset defaults for UNIX_Dial with the following two changes Change Asynchronous DTE Rate to 9600 Change Dial Line Rate to 9600 V32b Option buttons The seven buttons that are used to set the modem options are Single up arrow Move up one level in the menu tree Double up arrow Move to the top level menu Left arrow Move to the previous choice for the current level in the menu tree Right arro...

Page 44: ...o select Factory Ld Fact Preset is displayed 4 Press Right Arrow four times 5 Press F1 to select UNIX_Dial 6 Press F3 to select Save Sav EditArea to is displayed 7 Press F1 to save to Active Saved Since you are changing the active area to a new set of options that is Factory Async_Dial the modem automatically performs another Power On Self Test POST Since the new options match the way the modem is...

Page 45: ...s F1 to select Nxt Async DTE Rate is displayed 7 Press the Right Arrow five times to display 9600 8 Press F2 to select 9600 Setting the handshake options 1 Press F1 for Nxt Asyn Data Bits 8 is displayed 2 Press F1 for Nxt Asyn Parity Bit None is displayed 3 Press F1 for Nxt Asyn Stop Bits 1 is displayed 4 Press F1 for Nxt DTR Action Ignore is displayed 5 Press F1 for Nxt DSR Control Forced_On is d...

Page 46: ...strap group Nothing needs to be changed for CMS in the DTE_Dialer or Line_Dialer strap groups so you can skip them 2 Press F1 to edit the Dial_Line strap group Dial Line Rate is displayed 3 Press the Right Arrow four times for 9600 V32b 4 Press F2 to select 9600 V32b 5 Press F1 for Nxt V32bis Automode Enable is displayed 6 Press F1 for Nxt V32bis Autorate Enable is displayed 7 Press F1 for Nxt Dia...

Page 47: ... Single Up Arrow again to display Save EditArea to 5 Press the Right Arrow once to select Customer 1 6 Press F1 to save to Customer 1 Command Complete is displayed 7 Press the Double Up Arrow Idle 9600 and Status Configure are displayed If the modem is turned off it should return to this state when it is turned on 8 To check the status of the Comsphere 3910 modem use the Status choice in the top l...

Page 48: ...oftware provisioning This is often done with the support of the Avaya CMS Provisioning group Provisioning the system consists of the following Setting up CMS Authorizing features Setting up the RSC optional Adding logins and passwords Testing the software To continue with provisioning see the chapter Turning the system over to the customer in the CMS software installation maintenance and troublesh...

Page 49: ... off and on on page 53 Accessing components inside the computer on page 55 Using an ESD wrist strap on page 58 Maintaining PCI cards on page 59 Replacing the RSC card on page 94 Maintaining disk drives on page 99 Replacing the DVD ROM drive on page 122 Maintaining tape drives on page 126 Maintaining CPU Memory boards on page 136 Replacing a power supply on page 147 ...

Page 50: ...Speed Serial Interface PCI HSI P card and RSC card are not hot pluggable cards Before replacing these cards you must turn off the computer and in the case of the RSC card disconnect all AC power cords CAUTION CAUTION Printed circuit boards and hard disk drives contain electronic components that are extremely sensitive to static electricity Ordinary amounts of static from your clothes or the work e...

Page 51: ...he following figures identify the basic hardware components of the computer Front panel on page 51 Rear panel on page 52 Front panel The following figure shows the front of the computer with the disk drive door open Tape drive Disk drive slots v880_front cdr ...

Page 52: ...ows the back panel of the computer not used Graphics card SunSwift card or Dual FastEthernet and Dual SCSI card v880_rear_cards cdr Power supply 1 Power cord strain relief ties First FastEthernet card optional First HSI P card optional Second FastEthernet card optional Second HSI P card optional Not used Not used Reserved for future use ...

Page 53: ...panel Power OK LED to turn off 4 Turn the key switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents a Remote Syste...

Page 54: ...lease the power button to the left of the key switch to turn on the system Note Note The POST diagnostics occurs each time that you turn on the system The POST tests the basic system components This may take several minutes If the system is operating properly a banner screen is displayed as shown below up to 3 minutes after it is turned on 5 Log in to the system as root Sun Fire 880 Keyboard Prese...

Page 55: ...cludes the following topics Opening and removing a side door on page 55 Replacing and closing a side door on page 57 Opening and removing a side door CAUTION CAUTION Avoid keeping doors open for extended periods of time while the system is operating All doors must be closed to prevent automatic thermal shutdown To open and remove a side door 1 Unlock the side door of the computer using the system ...

Page 56: ...Fire V880 Computer Hardware Installation Maintenance and Troubleshooting 3 Open the door 90 degrees and pull it up until the mounting pins clear the brackets on the rear panel See the following figure 4 Set the door in a safe place ...

Page 57: ...place and close a side door 1 Position the side door mounting pins over the corresponding holes in the chassis rear panel and lower the side door into place See the following figure 2 Close the side door 3 Lock the side door of the computer using the system key 4 Replace the system key to the key switch ...

Page 58: ... an ESD wrist strap Before you work on components inside the computer 1 Unless otherwise instructed make sure that the computer is plugged in to AC power 2 Unless hot plugging a device make sure that the power is off 3 Attach the ESD wrist strap to the chassis frame and to your wrist See the following figure ...

Page 59: ...uter and in the case of the RSC card disconnect all AC power cords For information on how to replace the graphics card see Replacing the graphics card on page 71 For information on how to replace the older Dual Ethernet and Dual SCSI card that does not support hot plug operation see Replacing older Dual Ethernet and Dual SCSI cards on page 76 For information on how to install HSI P cards see Maint...

Page 60: ... replace the older Dual Ethernet and Dual SCSI card that does not support hot plug operation see Replacing older Dual Ethernet and Dual SCSI cards on page 76 For information on how to install HSI P cards see Maintaining HSI P cards on page 80 For information on how to replace an RSC card see Replacing the RSC card on page 94 CAUTION CAUTION Printed circuit boards and hard disk drives contain elect...

Page 61: ... HSI P2 optional No N A 2 33MHz 5V Second FastEthernet3 optional Yes ce1 1 33MHz 5V First FastEthernet3 optional Yes ce0 0 33MHz 5V SunSwift required or Yes eri0 Dual FastEthernet and Dual SCSI required Yes4 eri0 1 Hot plug operation for a PCI card requires that the card have detach safe drivers If the card does not have detach safe drivers the system must be shut down to add remove or replace the...

Page 62: ...stem is running The procedures in this section describe how to add and remove PCI cards that support hot plug operation The following PCI cards support hot plug operation SunSwift FastEthernet Dual FastEthernet and Dual SCSI newer versions Tip Tip The hot plug procedures are summarized on the inside panel of the left door This section includes the following topics PCI slot LEDs for hot plug operat...

Page 63: ...me LED function Power on Lights when the slot is receiving power Fault Blinks while the card is being tested when a hot plug operation is in progress or when the card is turned on but logically detached from the operating system Stays lit if the card encounters a fault OK to Remove Lights when it is safe to remove the card Important Important Important If this LED stays lit after inserting a card ...

Page 64: ...ape drive if installed when removing the card Make sure the tape drive does not have a tape installed To prepare a hot plug card for removal 1 Enter cfgadm This displays the PCI card configuration before you remove a card Check the Condition column for cards that are displaying failed failing or unusable status Icon Interpretation Off Off Off The slot power is off A card can be safely inserted to ...

Page 65: ...ning on the tape drive are completed before removing the card 5 Continue with Removing a hot plug PCI card on page 65 Removing a hot plug PCI card To remove a card 1 Make sure that the front panel key switch is not in the locked position If it is move the key switch to the diagnostic or normal position 2 Open the left door 3 Attach one end of an ESD antistatic wrist strap to the system chassis she...

Page 66: ...e the card is being unconfigured 7 When the OK to Remove LED lights the card can be removed from the computer CAUTION CAUTION Do not remove the card until the OK to Remove LED lights If you remove the card when the OK to Remove LED is off the system will fail 8 Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward See the following figure ...

Page 67: ...g 12 Do one of the following If you are replacing the card continue with Installing a hot plug PCI card on page 68 If you are not replacing the card install a filler panel into the system rear panel rotate the purple PCI retaining clip over the back of the filler panel until it snaps into place remove the ESD wrist strap close the side door and return the key switch to its original position Jun 6 ...

Page 68: ...tion If it is move the key switch to the diagnostic or normal position 3 Open the left door 4 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 5 Identify the slot in which you want to install a card 6 If not already done pinch the purple PCI card retaining clip until...

Page 69: ... 11 Press the hot plug button for the card you are installing After the button is pressed the following should occur The amber Fault LED for the slot may blink briefly and then turn off The green Power LED lights A message similar to the following is displayed on the console window Important Important Important If the Fault LED remains off or stays lit after inserting a card you must shut down the...

Page 70: ...add a card Make sure the new card is displayed 2 Set up the network interface using the procedures in Setting up LAN connections in the software installation chapter of the CMS software installation maintenance and troubleshooting document for your CMS release 3 Enter the following commands ifconfig device plumb ifconfig device inet IP_address netmask 255 255 255 0 broadcast up Where device is the...

Page 71: ...lling or replacing a card To replace a graphics card 1 Log in to the system as root 2 Enter cfgadm This displays the PCI card configuration before you replace a card Recheck the configuration after you have replaced the card 3 Enter usr sbin shutdown y i0 g0 This shuts down the system 4 Press and release the front panel power button to turn off the system Wait for the front panel Power OK LED to t...

Page 72: ...osition is the only key switch position that prevents an RSC user from restarting the system 6 Open the left door 7 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 8 Disconnect the monitor cable connected to the card The graphics card is installed in slot 7 9 Pinch ...

Page 73: ...Maintaining PCI cards Issue 2 0 June 2004 73 10 Carefully pull the card from the I O board See the following figure 11 Place the card on an antistatic mat or in an antistatic bag ...

Page 74: ...the card 15 Remove the ESD wrist strap 16 Close the left door 17 Reattach the monitor cable 18 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 19 Turn on the system monitor Turn on the system 20 When the system comes back up log in as root 21 Enter cfgadm This displays the PCI card configuration after you replace the card Ma...

Page 75: ...if your CMS system is running a later load of CMS The software packages were installed with the Solaris operating system 2 Verify that the XVR 100 graphics accelerator card is installed Note Note For information on how to install the XVR 100 graphics accelerator card see the Sun documentation that was shipped with the card 3 Load the CD ROM Sun XVR 100 FCS into the CD ROM drive 4 Enter cd cdrom cd...

Page 76: ...ing a card If you are replacing a newer card that does support hot plug operation see Maintaining hot plug PCI cards on page 62 To replace older Dual Ethernet and Dual SCSI cards 1 Log in to the system as root 2 Enter cfgadm This displays the PCI card configuration before you replace a card Recheck the configuration after you have replaced the card 3 Enter usr sbin shutdown y i0 g0 This shuts down...

Page 77: ...position that prevents an RSC user from restarting the system 6 Open the left door 7 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 8 Identify which card you want to remove 9 Disconnect and label the cables connected to the card 10 Pinch the purple PCI card retaini...

Page 78: ...aya CMS Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting 11 Carefully pull the card from the I O board See the following figure 12 Place the card on an antistatic mat or in an antistatic bag ...

Page 79: ...aceplate until it snaps into place 15 Remove the ESD wrist strap 16 Close the left door 17 Reattach the cables 18 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 19 Turn on the system monitor 20 Turn on the system 21 When the system comes back up log in as root 22 Enter cfgadm This displays the PCI card configuration after y...

Page 80: ...nstalling HSI P software and patches on page 88 Setting up the switch link for each ACD on page 88 Adding a second HSI P card on page 90 If you are replacing a defective HSI P card see Replacing an HSI P card on page 80 If this is the initial installation of one or two HSI P cards start with Installing the first HSI P card or a pair of HSI P cards on page 85 If a second HSI P card is being added t...

Page 81: ... restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system 6 Open the left door 7 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 8 Identify which card you...

Page 82: ... CMS Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting 10 Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward See the following figure ...

Page 83: ...Maintaining PCI cards Issue 2 0 June 2004 83 11 Carefully pull the card from the I O board See the following figure 12 Place the card on an antistatic mat or in an antistatic bag ...

Page 84: ...of the card faceplate until it snaps into place 15 Remove the ESD wrist strap 16 Close the left door 17 Reattach the HSI P quad cable 18 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 19 Turn on the system monitor 20 Turn on the system 21 When the system comes back up log in as root 22 Enter cfgadm This displays the PCI car...

Page 85: ...em 5 Press and release the front panel power button to turn off the system Wait for the front panel Power OK LED to turn off 6 Turn the key switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working ...

Page 86: ...er end to your wrist See Using an ESD wrist strap on page 58 for more information 11 Identify the slot in which you want to install the HSI P cards Slot 3 is recommended for the first HSI P card and slot 4 is recommended for the second HSI P card 12 Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward See the following figure 13 Remove th...

Page 87: ...uad cables and connect the switch links to the quad cables by following the instructions described in Avaya Call Management System Switch Connections Administration and Troubleshooting 20 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 21 Turn on the system monitor 22 Turn on the system Do not put the keyswitch in the locked...

Page 88: ... system comes back up log in as root 26 Enter cfgadm This displays the PCI card configuration after you add the card Make sure that the new card is displayed 27 Continue with Installing HSI P software and patches on page 88 Installing HSI P software and patches Use the following procedures in the CMS software installation maintenance and troubleshooting document to Install the HSI P software Reins...

Page 89: ...en prompted for the link information 9 Repeat Steps 4 through 8 for each ACD that will use the HSI card 10 Enter cmssvc The CMS Services menu is displayed 11 Select the run_cms option 12 Turn on CMS 13 Test and troubleshoot each switch connection using the procedures in Avaya Call Management System Switch Connections Administration and Troubleshooting 14 Perform a CMSADM file system backup to back...

Page 90: ...check the configuration after you have added the card 4 Enter usr sbin shutdown y i0 g0 This shuts down the system 5 Press and release the front panel power switch to turn off the system Wait for the front panel Power OK LED to turn off 6 Turn the key switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling a...

Page 91: ... to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 11 Identify the slot in which you want to install the HSI P card Slot 4 is recommended for the second HSI P card 12 Pinch the purple PCI card retaining clip until it releases from the back of the card and rotate the clip outward See the following figure 13 If not a...

Page 92: ...nd connect the switch links to the quad cable by following the instructions described in Avaya Call Management System Switch Connections Administration and Troubleshooting 19 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 20 Turn on the system monitor 21 Turn on the system Do not put the keyswitch in the locked position As ...

Page 93: ... messages fails to recognize the card upon bootup See the troubleshooting chapter of Avaya Call Management System Switch Connections Administration and Troubleshooting for information about troubleshooting HSI P cards 24 When the system comes back up log in as root 25 Enter cfgadm This displays the PCI card configuration after you add the card Make sure that the new card is displayed 26 Administer...

Page 94: ...damage to the RSC card you must disconnect the AC power cords before servicing the RSC card This section includes the following topics Required references on page 94 Replacing the RSC card on page 94 Required references For additional information about replacing the RSC card see Sun Fire 880 Server Service Manual at the Sun documentation Web site http docs sun com Replacing the RSC card To replace...

Page 95: ...er from restarting the system 5 Turn off the system monitor 6 Turn off any external SCSI devices starting with the device that is closest to the system and working toward the farthest device 7 Disconnect the AC power cords from all power supplies 8 Open the left door 9 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using...

Page 96: ... Avaya CMS Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting 12 Remove the RSC card from the slot See the following figure 13 Place the RSC card on an antistatic mat or in an antistatic bag ...

Page 97: ... RSC card is aligned evenly with the connectors on the I O board 16 Push the card into the connectors on the system I O board applying even pressure along the edge of the card 17 Secure the RSC card faceplate to the rear panel with the Phillips screw 18 Connect the Ethernet serial and modem cables to the appropriate connector on the RSC card 19 Reconnect the AC power cords to the power supplies 20...

Page 98: ...he CMS software installation maintenance and troubleshooting document for your CMS release Customizing Sun Remote System Control and Testing Sun Remote System Control in the chapter Turning the system over to the customer Backing up and restoring the RSC card configuration in the chapter Maintaining the Avaya CMS software In addition the replacement card has a new Ethernet MAC address which may ne...

Page 99: ...the CMS load may not be compatible with the disk drive if the CMS configuration files have not been updated Two configuration files olds disk conf and olds olds funcs must be edited or replaced with the correct information Contact the Avaya technical support organization for assistance Prerequisites If possible do a CMSADM backup before you add or replace a disk drive See your CMS software install...

Page 100: ...d upgrade The following diagram shows a six disk configuration The disks are mirrored as follows Important Important Important Each pair of disks must be the same size For example if the disk in slot 0 is 73 GB the disk in slot 3 must also be 73 GB Primary Mirror Boot disk pair Slot 0 Slot 3 First data disk pair Slot 1 Slot 4 Second data disk pair optional Slot 2 Slot 5 Tape drive Disk drive slots...

Page 101: ... disk or replacing data disks on page 101 Replacing data disk drives When replacing one or more data disk drives you can hot plug the replacement disk drives without turning off the system See Replacing a single boot disk or replacing data disks on page 101 Replacing both boot disks If both boot disk drives are defective you must shut down and turn off the system before replacing the disk drives S...

Page 102: ...hannel loop is displayed 4 Record the name of the fiber channel loop In this example the name is FCloop 5 Enter luxadm display loop_name where loop_name is the name of the fiber channel loop Example luxadm display FCloop The slot number for every disk in the system is displayed Found Enclosure SUNWGS INT FCBPL Name FCloop Node WWN 508002000016b5b0 Logical Path dev es ses0 ...

Page 103: ...000004cf81e4d4 4 On O K 20000004cf81e910 5 Not Installed 6 On Login failed 7 On Login failed 8 On Login failed 9 On Login failed 10 On Login failed 11 On Login failed SUBSYSTEM STATUS FW Revision 9224 Box ID 0 Node WWN 508002000016b5b0 Enclosure Name FCloop SSC100 s 0 Base Bkpln 1 Base LoopB 2 Exp Bkpln 3 Exp LoopB SSC100 0 O K 9224 3FA5 SSC100 1 O K 9224 3FA5 SSC100 2 Not Installed SSC100 3 Not I...

Page 104: ... If you removed the device a message similar to the following is displayed The amber LED for the disk turns on when the disk can be safely removed from the computer The green LED for the disk starts blinking slowly 10 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information ...

Page 105: ...cessive force See the following figure 12 Holding the drive by the handle carefully slide it out of the drive bay 13 Place the drive on an antistatic mat or in an antistatic bag 14 Press Enter A message similar to the following is displayed Drive in Box Name FCloop slot 3 Logical Nodes being removed under dev dsk and dev rdsk Logical Nodes being removed under dev dsk and dev rdsk c1t3d0s0 c1t3d0s1...

Page 106: ...at the drive handle hinge faces the bottom of the drive bay 18 Holding the drive by its handle fit the drive into the guide rails at the top and bottom of the drive bay See the following figure 19 Slide the drive into the bay until it barely contacts the backplane 20 Press carefully on the center of the drive The drive handle begins to close as the drive engages its backplane connector 21 Press th...

Page 107: ...reen light on the drive you just installed to light steadily not flashing before installing another drive Repeat Steps 3 through 22 24 Close the front door and if necessary lock it 25 Continue with Setting up replacement disk drives on page 112 Waiting for Loop Initialization to complete New Logical Nodes under dev dsk and dev rdsk c1t3d0s0 c1t3d0s1 c1t3d0s2 c1t3d0s3 c1t3d0s4 c1t3d0s5 c1t3d0s6 c1t...

Page 108: ...herwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system 4 Turn off the system monitor 5 If any external SCSI devices are installed turn off the SCSI devices starting with the device that is closest to the system and work towards the farthest device 6...

Page 109: ... by the handle carefully slide it out of the drive bay 10 Place the drive on an antistatic mat or in an antistatic bag 11 Release the drive handle on the replacement disk drive Use your thumb and forefinger to pinch the drive latch upward to open it 12 Align the disk drive with its drive bay Orient the drive so that the drive handle hinge faces the bottom of the drive bay ...

Page 110: ...tor 16 Press the handle toward the drive until the latch closes securing the drive in place 17 Repeat this procedure for both boot disk drives 18 Close the front door and if necessary lock it 19 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 20 Turn on the system monitor 21 Turn on the system Do not put the keyswitch in the...

Page 111: ...ter the following commands CAUTION CAUTION If you fail to enter these commands any reboots that you do in the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r The system reboots 26 Log in as root 27 Continue with Setting up replacement disk drives on page 112 LiD HA LUN Port WWN Disk description 0 0 0 21000004cf72f08f SEAGATE...

Page 112: ...e CMS software installation maintenance and troubleshooting document for your CMS release Both boot disks Continue with the procedures in Performing a CMSADM restore of a mirrored or non mirrored system in the maintenance chapter of the CMS software installation maintenance and troubleshooting document for your CMS release Data disks Partition and administer the drive so that it works with the exi...

Page 113: ...for your current CMS release to verify the correct disk partitioning values R3V11 and later boot disks The following table lists the boot disk drives that are used with R3V11 and later These partition sizes are entered in Gigabytes gb Disk Partition ID tag Permission flag Starting cylinder Value 73 GB 0 root wm 0 4gb 1 swap wu 825 1gb 21 1 The value that is displayed for the backup partition shows...

Page 114: ...rmission flag Starting cylinder Value 73 GB 0 un wm 0 2gb 1 un wm 413 2gb 21 1 The value that is displayed for the backup partition shows the size of the disk drive If the disk drive you are partitioning does not closely match the size of the disk you are partitioning for example 68 GB for a 73 GB disk you have a nonstandard disk Escalate the issue to Avaya technical support backup Do not enter a ...

Page 115: ...24 pci 8 600000 SUNW qlc 2 fp 0 0 ssd w21000004cf81e17f 0 3 c1t3d0 SUN72G cyl 14087 alt 2 hd 24 sec 424 pci 8 600000 SUNW qlc 2 fp 0 0 ssd w21000004cf707d9f 0 4 c1t4d0 SUN72G cyl 14087 alt 2 hd 24 sec 424 pci 8 600000 SUNW qlc 2 fp 0 0 ssd w21000004cf81e2f0 0 Specify disk enter its number Specify disk enter its number 1 selecting c1t1d0 disk formatted FORMAT MENU disk select a disk type select def...

Page 116: ...able modify modify a predefined partition table name name the current table print display the current table label write partition map and label to the disk cmd execute cmd then return quit partition Current partition table original Total disk cylinders available 14087 2 reserved cylinders Part Tag Flag Cylinders Size Blocks 0 unassigned wm 0 412 2 00GB 413 0 0 4202688 1 unassigned wm 413 825 2 00G...

Page 117: ...nter the number of the starting cylinder from the table For example The system prompts for the partition size e Enter the partition size from the table For example The partition prompt is displayed 6 When you have sized all of the partitions enter print 7 Compare the partition table that is now displayed to the Disk partition values on page 113 If there are any discrepancies correct them by repeat...

Page 118: ...e enter disk and repeat Steps 2 through 12 for each drive 14 After you have partitioned each drive enter q 15 Continue with the restore procedures as described in Setting up replacement disk drives on page 112 Ready to format Formatting cannot be interrupted and takes XX minutes estimated Continue y or n Begin format The current time is timestamp Formatting done Verifying media pass 0 pattern 0xc6...

Page 119: ... displayed 3 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 4 Release the drive handle on the replacement disk drive Use your thumb and forefinger to pinch the drive latch upward to open it 5 Align the disk drive with slot 2 Orient the drive so that the drive handl...

Page 120: ... carefully on the center of the drive The drive handle begins to close as the drive engages its backplane connector 9 Press the handle toward the drive until the latch closes securing the drive in place 10 Press Enter A message similar to the following is displayed Note Note Ignore the message No new enclosure s were added Waiting for Loop Initialization to complete New Logical Nodes under dev dsk...

Page 121: ...r the number that corresponds to the disk_space option 16 Enter the number that corresponds to the Add new disks option The disks to be added are displayed 17 Enter the number that corresponds to the disks you want to add The system administers the new disks which may take several minutes depending on the number and size of the disks The following message is displayed Note Note Depending on the si...

Page 122: ...itch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system 6 Open both side doors ...

Page 123: ... drive Issue 2 0 June 2004 123 8 Remove the two screws securing the front cover to the front of the system See the following figure 9 Remove the front cover 10 Disconnect the data and power cables from the back of the drive ...

Page 124: ...Remove the two screws that secure the drive to the chassis See the following figure 12 Slide the drive out through the front of the chassis 13 Set the SCSI address on the new drive using the jumpers on the back of the drive Set DVD ROM drive to 6 See the following figure dvd_cd_jumpers cdr ID4 ID2 ID1 5220K ...

Page 125: ... as the monitor power LED lights steadily and the Sun logo is displayed on the monitor The ok prompt is displayed 21 Enter the following commands setenv auto boot false reset all This resets the system and the ok prompt is displayed 22 Enter probe scsi all This checks to see that the system recognizes the new drive If the new drive is not listed make sure there is a secure cable connection 23 Rebo...

Page 126: ...Sun Fire V880 make sure you order the correct replacement Ordering tapes Replacement backup data and tape drive cleaning cartridge tapes can be ordered from your local computer or office supply store Depending on your tape drive model order the following cartridge tapes Important Important Important If you are using the CMS High Availability feature and one of your systems uses a DDS 4 tape drive ...

Page 127: ...es either the tape drive heads need cleaning or the backup tape needs replacing To clean the tape drive 1 Load the cleaning cartridge into the tape drive The cleaning cycle begins automatically and the Tape LED flashes When the cleaning cycle is complete the cleaning cartridge is ejected automatically If the cleaning cartridge does not eject automatically it may be defective and may need replacing...

Page 128: ...ey switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system 6 Open both side d...

Page 129: ... back of the drive 11 Remove the two screws that secure the drive to the chassis 12 Slide the drive out through the front of the chassis 13 Set the SCSI address on the new drive using the jumpers on the back of the drive Set the tape drive to 5 See the following figure 14 Slide the replacement drive into the chassis and secure it with the screws that you removed earlier 8 4 2 1 tape_jumpers cdr TP...

Page 130: ...lights steadily and the Sun logo is displayed on the monitor The ok prompt is displayed 21 Enter the following commands setenv auto boot false reset all This resets the system and the ok prompt is displayed 22 Enter probe scsi all This checks to see that the system recognizes the new drive If the new drive is not listed make sure there is a secure cable connection 23 Reboot the system by entering ...

Page 131: ...he pwd command verifies that you are in the dev rmt directory 3 Enter rm This removes tape drive device files If you do not remove the tape drive device files before rebooting the system the tape drive device files may not match the hardware configuration 4 Enter usr sbin shutdown y i0 g0 The system shuts down 5 Press and release the front panel power button to turn off the system Wait for the fro...

Page 132: ...al FastEthernet and Dual SCSI card 11 Connect the power cord from the tape drive to a power source 12 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 13 Turn on the system monitor 14 Turn on the system Do not put the keyswitch in the locked position As the system powers up the power LED on the monitor flashes 15 Press Stop A...

Page 133: ... onto the system 20 When finished migrating the data enter the following commands cd dev rmt pwd The pwd command verifies that you are in the dev rmt directory 21 Remove any tapes from the drive 22 Enter rm This removes tape drive device files If you do not remove the tape drive device files before rebooting the system the tape drive device files may not match the hardware configuration 23 Enter u...

Page 134: ...system monitor 27 Turn off any external SCSI devices starting with the device that is closest to the system and working toward the farthest device 28 Disconnect the tape drive from the SCSI port 29 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 30 Turn on the system monitor 31 Turn on the system Do not put the keyswitch in ...

Page 135: ...Target 5 and the DVD ROM drive Target 6 35 Reboot the system by entering the following commands CAUTION CAUTION If you fail to enter these commands any reboots that you do in the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r This reboots the system so that it recognizes the new configuration ...

Page 136: ...ory on page 140 Installing a CPU Memory board on page 142 Restarting the system on page 145 WARNING WARNING You must wear an ESD wrist strap when installing or removing hardware components to prevent electrical discharge that can damage the system CPU and memory configurations The minimum memory configuration of the computer is one CPU Memory board that has two processors and 4 GB of memory The co...

Page 137: ...Sun Microsystems sun4u Sun Fire 880 System clock frequency 150 MHz Memory size 4096 Megabytes CPUs Run E CPU CPU Brd CPU MHz MB Impl Mask A 0 1200 8 0 US III 11 1 A 2 1200 8 0 US III 11 1 Memory Configuration Logical Logical Logical MC Bank Bank Bank DIMM Interleave Interleaved Brd ID num size Status Size Factor with A 0 0 512MB no_status 256MB 8 way 0 A 0 1 512MB no_status 256MB 8 way 0 A 0 2 512...

Page 138: ...key switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system 4 Turn off the sy...

Page 139: ...CPU Memory board 1 Open the right door 2 Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 3 Identify the CPU Memory board that you want to remove 4 Loosen but do not remove the two captive screws securing the CPU Memory board See the following figure ...

Page 140: ...ion describes the procedures used to replace memory on a CPU Memory board that you have already removed from the system see Removing a CPU Memory board on page 139 The board contains 4 GB of memory When replacing memory modules you must replace modules in groups of four within a bank of memory Tip Tip The procedure for replacing memory is summarized on the top of the CPU Memory board To replace me...

Page 141: ... which modules you are removing 4 Applying even pressure on both levers push down on the ejection levers at each end of the memory module until the memory module pops out of the socket See the following figure 5 Grasp the top corners of the memory module and pull it up and out of the socket 6 Place the memory module on an antistatic mat or in an antistatic bag 7 Push down on the ejection levers at...

Page 142: ... removed for maintenance To install a CPU Memory board 1 If not already done open the right door 2 If not already done attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and attach the other end to your wrist See Using an ESD wrist strap on page 58 for more information 3 Locate the CPU Memory board slot into which you want to install the CPU Memory board 4 If a CPU M...

Page 143: ...Maintaining CPU Memory boards Issue 2 0 June 2004 143 baffle into an empty CPU air baffle slot on the underside of the chassis top See the following figure ...

Page 144: ... Slide the board into the system until the connectors on the board begin to engage the sockets on the motherboard and the ejection levers begin to contact the bracket 8 Push in the two ejection levers simultaneously until the board is fully engaged in its slot 9 Hand tighten the two captive screws on the CPU Memory board 10 Using a No 2 Phillips screwdriver fully tighten the right captive screw an...

Page 145: ...u recorded before you added the new memory If the new memory size is not correct shut down the system turn off the power and verify that all the memory modules are properly seated System Configuration Sun Microsystems sun4u Sun Fire 880 System clock frequency 150 MHz Memory size 4096 Megabytes CPUs Run E CPU CPU Brd CPU MHz MB Impl Mask A 0 1200 8 0 US III 11 1 A 2 1200 8 0 US III 11 1 Memory Conf...

Page 146: ...roubleshooting 7 If a one or more CPU Memory board is added to the system readminister the Informix IDS tunables as described in the section Setting the Informix configuration parameters for CMS in the CMS software installation maintenance and troubleshooting document for your CMS release ...

Page 147: ...upply in bay 0 or 1 continues to act as an air baffle channeling airflow to cool the bottom row of disk drives in the disk cage Replace the failed power supply as soon as possible to regain power redundancy To replace a power supply 1 Identify the power supply that you want to remove See Power supply LEDs on page 175 for information about diagnosing power supplies 2 Release the AC power cord from ...

Page 148: ...he other hand to support the power supply as it is removed from the system Important Important Important When hot swapping a power supply do not disengage and reengage the supply in rapid succession Rapid seating and unseating of power supplies will result in false error conditions 6 After removing a supply wait for an acknowledgement message on the system console before installing a new supply Ot...

Page 149: ...screws that secure the power supply to the chassis 9 Connect the AC power cord to the power supply Insert the power cord through the strain relief tie wrap loop located to the right of the supply Tighten the tie wrap to secure the connection Note Note You can also replace a power supply when the system is at the boot level that is the ok prompt is displayed If a power supply is replaced at the boo...

Page 150: ...Maintenance 150 Avaya CMS Sun Fire V880 Computer Hardware Installation Maintenance and Troubleshooting ...

Page 151: ...on page 167 OpenBoot diagnostic tests on page 172 POST diagnostic messages on page 175 OpenBoot initialization commands on page 176 Diagnosing LED patterns on page 177 Sun Validation Test Suite VTS on page 185 Troubleshooting disk drives and DVD ROM drives on page 186 Troubleshooting tape drives on page 189 Recovery procedures on page 192 Additional troubleshooting See the Sun Fire 880 Service Man...

Page 152: ...l not boot up to the Solaris operating system Redirecting the console using Solaris The following procedure describes how to use the Solaris operating system to redirect the local console to the serial port and is usually done from the remote console that has dialed in to the system Should you encounter any problems setting up the remote console see Remote console port problems on page 200 for tro...

Page 153: ...te console The following occurs The system begins to shut down Shutdown reset and reboot messages are displayed on the local console When the system starts to come back up the local console goes blank The system boot diagnostics are displayed on the remote console After the system reboots a console login prompt is displayed on the remote console 6 Log in to the remote console as root ttya administ...

Page 154: ...m c local The following message is displayed at the remote console 2 At the remote console enter y The following occurs The system begins to shut down Shutdown reset and reboot messages are displayed on the local console When the system starts to come back up the system boot diagnostics are displayed on the local console After the system reboots the console login prompt is displayed on the remote ...

Page 155: ...er usr sbin shutdown y i0 g0 The system shuts down to the ok prompt CAUTION CAUTION If the shutdown command fails press Stop A simultaneously after the console banner is displayed but before the operating system starts booting 2 At the local console enter the following commands to set the remote console configuration parameters setenv input device ttya setenv output device ttya setenv ttya rts dtr...

Page 156: ...boots a console login prompt is displayed on the remote console 7 Log in to the remote console as root Redirecting the remote console back to the local console CAUTION CAUTION Do not enter Ctrl D from the remote console to exit the system without first redirecting control back to the local console If you do you may lock yourself from using the console locally or remotely Using OpenBoot mode there ...

Page 157: ...mmands at the remote console setenv output device screen setenv input device keyboard setenv ttya rts dtr off true setenv ttya ignore cd false reset The following occurs The system begins to shut down Shutdown reset and reboot messages are displayed on the remote console When the system starts to come back up the system boot diagnostics are displayed on the local console The login screen is displa...

Page 158: ...equire a disk restore To redirect control of the console port from the remote console back to the local console 1 Turn the power off and back on for the CMS computer 2 As the computer begins to boot up double click the power button on the front of the system Note Note Double clicking the power button during power up is the equivalent to Stop N on a system that has a non USB keyboard The prompt is ...

Page 159: ...To redirect the local console to the RSC Important Important Important Do not redirect the console to the RSC unless the RSC card has as been configured for a second ethernet interface or phone line If you redirect the console to an incorrectly configured RSC card you will not be able to access the system through the local console or the RSC card 1 Enter from the local console usr sbin shutdown y ...

Page 160: ...op A simultaneously after the display console banner is displayed but before the operating system starts booting 2 Enter the following commands to set the local console environment setenv diag console ttya setenv input device keyboard setenv output device screen 3 Enter reset all The system reboots and the RSC is directed to the local console Additional references For more information about the RS...

Page 161: ...ections Using the prtdiag command on page 162 Using the cfgadm command on page 165 System messages on page 166 OpenBoot PROM firmware tests on page 167 OpenBoot diagnostic tests on page 172 POST diagnostic messages on page 175 OpenBoot initialization commands on page 176 Diagnosing LED patterns on page 177 Sun Validation Test Suite VTS on page 185 ...

Page 162: ...512MB no_status 256MB 8 way 0 A 2 0 512MB no_status 256MB 8 way 0 A 2 1 512MB no_status 256MB 8 way 0 A 2 2 512MB no_status 256MB 8 way 0 A 2 3 512MB no_status 256MB 8 way 0 IO Cards Bus Max IO Port Bus Freq Bus Dev Brd Type ID Side Slot MHz Freq Func State Name Model I O PCI 8 B 3 33 33 2 0 ok pci1214 334 pci1214 334 10 I O PCI 8 B 2 33 33 3 0 ok pci108e 1000 pci108e 1000 1 I O PCI 8 B 2 33 33 3 ...

Page 163: ...NORMAL System LED Status GEN FAULT REMOVE OFF OFF DISK FAULT POWER FAULT OFF OFF LEFT THERMAL FAULT RIGHT THERMAL FAULT OFF OFF LEFT DOOR RIGHT DOOR OFF OFF Disk Status Presence Fault LED Remove LED DISK 0 PRESENT OFF OFF DISK 1 PRESENT OFF OFF DISK 2 EMPTY DISK 3 PRESENT OFF OFF DISK 4 PRESENT OFF OFF DISK 5 EMPTY DISK 6 EMPTY DISK 7 EMPTY DISK 8 EMPTY DISK 9 EMPTY DISK 10 EMPTY DISK 11 EMPTY ...

Page 164: ...ED OK IO0_PRIM_FAN 4054 ENABLED OK IO1_PRIM_FAN 4000 ENABLED OK IO0_SEC_FAN 0 DISABLED OK IO1_SEC_FAN 0 DISABLED OK IO_BRIDGE_PRIM_FAN 3448 ENABLED OK IO_BRIDGE_SEC_FAN 0 DISABLED OK Power Supplies Supply Status Fan Fail Temp Fail CS Fail 3 3V 5V 12V 48V PS0 GOOD 6 4 2 2 PS1 GOOD 6 4 2 2 PS2 GOOD 6 4 2 2 HW Revisions System PROM revisions OBP 4 13 0 2004 01 19 18 26 IO ASIC revisions Port Brd Mode...

Page 165: ...ot 4 HSI P card Slot 7 Graphics card Ap_Id Type Receptacle Occupant Condition SBa cpu mem disconnected configured ok SBb none empty unconfigured ok SBc none empty unconfigured ok SBd none empty unconfigured ok c0 scsi bus connected configured unknown c2 scsi bus connected configured unknown pcisch0 hpc1_slot0 pci pci hp connected configured ok pcisch0 hpc1_slot1 bridge hp connected configured ok p...

Page 166: ...t recent messages are in var adm messages and in var adm messages 0 The oldest are in var adm messages 3 Periodically a new file is created and the var adm messages 3 file is deleted var adm messages 2 is renamed var adm messages 3 var adm messages 1 is renamed var adm messages 2 and var adm messages 0 is renamed var adm messages 1 The message files may contain not only system messages but also co...

Page 167: ...dia devices on page 170 Using the OpenBoot PROM tests To use the OpenBoot PROM tests 1 From the root login turn off CMS 2 Enter usr sbin shutdown y i0 g0 The system shuts down 3 At the ok prompt enter the following commands setenv auto boot false reset all The system resets and displays the ok prompt 4 Enter any of the commands that are shown in Test descriptions on page 168 5 When you finish test...

Page 168: ...tape drives and DVD ROM drives show devs Displays all the devices known to the system directly beneath a given device in the device hierarchy When using show devs by itself the command shows the entire device tree show disks Displays all disk devices test all Runs a series of tests on the network and on hardware components The test may take several minutes to complete You can use Stop A to stop th...

Page 169: ...actual response depends on the number of disk drives that are installed in the system This example shows six disk drives and the disk drive backplane 4 Fix any obvious errors such as disconnected backplane cables or disk drives not completely inserted LiD HA LUN Port WWN Disk description 0 0 0 21000004cf72f08f SEAGATE ST373405FSUN3660438 1 1 0 21000004cf721553 SEAGATE ST373405FSUN3660438 2 2 0 210...

Page 170: ... at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r The system reboots Probing all media devices This test checks all media devices Symptom The tape DVD ROM or external disk drives are reporting errors Solution To check the status of the media devices 1 Enter usr sbin shutdown y i0 g0 to shut down the system 2 At the ok prompt enter the followi...

Page 171: ...u do in the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r The system reboots pci 8 600000 SUNW qlc 2 LiD HA LUN Port WWN Disk description 0 0 0 21000004cf72f08f SEAGATE ST373405FSUN3660438 1 1 0 21000004cf721553 SEAGATE ST373405FSUN3660438 2 2 0 21000004cf7213ea SEAGATE ST373405FSUN3660438 6 6 0 508002000016b5b1 SUNW SUNWG...

Page 172: ... and the test menu is displayed 4 Enter obtest command number See the following table for a summary of OpenBoot Diagnostic test commands Command number Command name Description 1 SUNW hme 0 1 Resets the Ethernet channel Performs Ethernet channel engine internal loopback Enables the LAN data to be routed back to the receive MII data outputs Enables MII transmit data to be routed to the MII receive ...

Page 173: ...ller 0 17 hot plug controller 0 18 i2c 1 2e Tests the devices monitored by the I2C environmental monitoring bus temperature sensors fans power supplies system fault LEDs thermal fault LEDs and front panel key switch 19 i2c 1 30 20 i2c 1 50002e 21 i2c 1 500030 22 keyboard 1 Tests the USB keyboard 23 network 1 Tests the on board Gigabit Ethernet GBE logic including internal and external loopback tes...

Page 174: ...Sun documentation Web site for more information http docs sun com 29 serial 1 400000 Tests all possible data rates supported by the ttya and ttyb serial lines and performs an internal and external loopback test on each line at each speed 30 USB 1 3 Tests the writable registers of the USB open host controller N A exit Exits from the OpenBoot diagnostics Command number Command name Description ...

Page 175: ...it displays an error message indicating the failing part If POST detects an error that prevents the system from booting POST halts execution and returns control to OpenBoot The last message displayed by POST prior to the ok prompt indicates the part you need to replace The following is a sample error message for a failed test at DIMM J7900 1 Data Bitwalk on Slave 3 1 Test Bank 0 3 Bank 0 DIMM 0 3 ...

Page 176: ...ome systems bypass POST as a default In such cases use the Stop A key combination to start POST Press Stop A Stops POST This command does not work during the first few seconds after the system is reset or when the key switch is in the Locked position After the yellow System Fault LED starts to flash at a steady rapid rate press the power button twice waiting one second between each press Enters di...

Page 177: ...is section describes the following patterns Front panel LEDs on page 177 PCI slot LEDs on page 179 Power supply LEDs on page 181 Disk drive LEDs on page 182 Tape drive LEDs on page 184 Front panel LEDs The system status and control panel shown in the following figure includes several LED status indicators a power button and a security key switch ...

Page 178: ...nt panel LEDs operate as described in the following table Name Icon LED function Power OK This green LED lights when the system is turned on System fault This amber LED lights to indicate a serious system fault When this LED is lit one or more icons in the display panel may also light to indicate the specific nature and location of the fault OK to remove This amber LED lights to indicate that an i...

Page 179: ...or is open There is a hot plug button and three LEDs for each PCI slot as shown below Attention left side This amber LED lights to indicate that an internal component on the left side of the system requires servicing Attention right side This amber LED lights to indicate that an internal component on the right side of the system requires servicing Hot plug buttons ...

Page 180: ... when it is safe to remove the card Important Important Important If this LED stays lit after inserting a card you must shut down the system reinsert the card and reboot the system Consult the customer before you shut down the system Icon Interpretation Power on Fault OK to remove Off Off Off The slot power is off A card can be safely inserted to start a hot plug operation On Blinking Off The inst...

Page 181: ...owing figure The following table describes the function of each LED Name Icon LED Function Fault Lights when the power supply encounters a fault AC present status Lights when AC power input is present and within acceptable operating limits DC status Lights when all DC outputs are functional and within acceptable operating limits ...

Page 182: ...cated on the front of the disk cage as shown below The disk drive LEDs are defined as follows Name Icon LED function Activity Blinks slowly while the disk drive is being tested configured or unconfigured during a hot plug operation Blinks rapidly as the disk drive spins up or spins down Stays lit when the disk drive is at speed and operating normally but experiencing no read or write activity Blin...

Page 183: ...d blinking Off Off The disk drive is spinning up or down Slow blinking Off Off The disk drive is being configured or unconfigured during a hot plug operation On Off Off The disk drive is up to speed and operating normally Irregular blinking Off Off The disk drive is experiencing read or write activity This is normal operation On On Off The disk drive has encountered a fault Off Off On The disk dri...

Page 184: ... errors that occur during reading and writing If the number of errors becomes excessive the tape may be nearing the end of its useful life or the tape heads may need cleaning The media caution signal reports the following If the media caution signal displays flashing amber clean the tape drive If the signal remains after cleaning the heads repeat the operation with a different tape If this clears ...

Page 185: ...e executed on the device or system when it is online CMS can be on but testing is safer when it is turned off There are two ways to run SunVTS Avaya recommends that you use either local access through the Common Desktop Environment CDE interface or remote access using an ASCII interface Prerequisites CMS must be turned off Using SunVTS To use SunVTS 1 Enter BYPASS_FS_PROBE 1 export BYPASS_FS_PROBE...

Page 186: ...rror or parity error Solution Replace the drive that is indicated in the failure message The operating system identifies the internal drives as shown in the following table Symptom The disk drive fails to respond to commands Solution To test the disk drives 1 Enter usr sbin shutdown y i0 g0 The system shuts down 2 At the ok prompt enter the following commands setenv auto boot false reset all The s...

Page 187: ... the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r The system reboots Symptom The DVD ROM drive fails to respond to commands Solution To test the DVD ROM drive 1 Enter usr sbin shutdown y i0 g0 The system shuts down 2 At the ok prompt enter the following commands setenv auto boot false reset all The system resets LiD HA LU...

Page 188: ...s that you do in the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r The system reboots pci 8 600000 SUNW qlc 2 LiD HA LUN Port WWN Disk description 0 0 0 21000004cf72f08f SEAGATE ST373405FSUN3660438 1 1 0 21000004cf721553 SEAGATE ST373405FSUN3660438 2 2 0 21000004cf7213ea SEAGATE ST373405FSUN3660438 6 6 0 508002000016b5b1 S...

Page 189: ...191 Checking tape status For many procedures you must identify what tape drive by device path you will use for the procedure Tape drives are assigned to particular device paths usually one of the following dev rmt 0 dev rmt 0c dev rmt 1 dev rmt 1c Note Note The letter c at the end of the device name indicates that the tape device can operate in compressed mode Avaya recommends that you use compres...

Page 190: ...message that is similar to the following is displayed If the device path is incorrect a message that is similar to the following is displayed If there is no tape in the tape drive a message that is similar to the following is displayed If the tape drive is busy a message that is similar to the following is displayed HP DAT 72 tape drive sense key 0x0 Unit Attention residual 0 retries 0 file no 0 b...

Page 191: ...e devices 1 Log in to the system as root 2 Make sure that the target addresses for any SCSI tape drives are set correctly Typically the internal tape drive is SCSI address 5 and an external tape drive is SCSI address 4 If you change the SCSI address you must turn the tape drive power off and back on 3 Insert the Solaris CD ROM into the DVD ROM drive 4 After about 15 seconds enter the following com...

Page 192: ...ote console port problems on page 200 Preserving data after a system failure Enter the sync command at the ok prompt to force any information on its way to the hard disk to be written out immediately This command is useful if the operating system fails or is interrupted before preserving all data The sync command returns control to the operating system and performs the data saving operations After...

Page 193: ...rn the key switch to the On position See the following figure 4 Press and release the power button to the left of the key switch to turn on the system Note Note The POST diagnostics occurs each time that you turn on the system The POST tests the basic system components This may take several minutes If the system is operating properly a banner screen is displayed up to 3 minutes after it is turned ...

Page 194: ...urn the key switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system 5 Turn of...

Page 195: ...afe to run any of the probe commands and perform any other boot PROM level diagnostics 4 After you finish probing the system devices enter the following commands CAUTION CAUTION If you fail to enter these commands any reboots that you do in the future will stop at the boot prompt instead of proceeding through the normal boot up process setenv auto boot true boot r The system reboots This command m...

Page 196: ...n off 4 Turn the key switch to the Forced Off position See the following figure DANGER DANGER Be sure to turn the key switch to the Forced Off position before handling any internal components Otherwise it is possible for a user to restart the system remotely while you are working inside it The Forced Off position is the only key switch position that prevents an RSC user from restarting the system ...

Page 197: ...SD wrist strap 12 Close the left door 13 Reattach the HSI P quad cable 14 Turn on any external SCSI devices starting with the device that is farthest from the system and working toward the system 15 Turn on the system monitor 16 Turn on the system Do not put the keyswitch in the locked position 17 When the system comes back up log in as root 18 Test the card to see if it is now working If the card...

Page 198: ...the letter for the proper boot device For example pci 8 600000 SUNW qlc 2 fp 0 0 disk This copies the boot device string into the editor clipboard 3 Enter nvalias disk Ctrl Y that is press and hold the Ctrl key and the y key 4 Add 0 0 at the end of the line as shown in the following example nvalias disk pci 8 600000 SUNW qlc 2 fp 0 0 disk 0 0 Adding the 0 0 gives the command the target and slice o...

Page 199: ...erating system 9 After setting the disk device alias check the EEPROM values as described in Displaying and setting the EEPROM parameters of the CMS software installation maintenance and troubleshooting document for your CMS release Reset any values that do not match the values described in that section ...

Page 200: ... not working properly 2 Enter cms install bin abcadm i b 9600 ttya The following message should be displayed If this message is not displayed continue with Step 3 3 Enter cms install bin abcadm r ttya The following message is displayed 4 Enter y The following message is displayed The port monitor turns off 5 Enter ps ef grep sac This finds any SAC processes that are running If any processes are fo...

Page 201: ...e normal channels Symptom The system cannot dial out to report alarms using the Alarm Origination Manager AOM Solution To correct this problem 1 Enter tail etc uucp Devices The system should display the following 2 Check the settings on the remote console modem For the U S Robotics modem make sure that DIP switches 1 and 8 are down ON If these switches are not set correctly you may still be able t...

Page 202: ... TEST_ALARM This will display the test alarm 4 Enter alarm_resolve p TEST a TEST_ALARM This resolves the test alarm 5 Enter tail f aom_log The AOM log file is displayed 6 If you change an AOM parameter such as the product ID or the telephone number you must turn AOM off and back on again to recognize the new parameters These parameters are in opt cc aot data admin sysSetup cfg file Be sure to set ...

Page 203: ...ough the Automatic Call Distribution ACD feature of the switch Data disk A nonbootable disk A data disk contains only customer data DIMM Dual In line Memory Module A narrow printed circuit board that holds memory chips It plugs into a DIMM socket on the motherboard or memory board FC AL Fiber channel arbitrated loop This is the loop device that controls the disk drives High Speed Serial Interface ...

Page 204: ... address which is the SCSI ID The ID is set by a switch located on each controller SCSI single ended bus A version of the SCSI bus designed to minimize cost and space Cable lengths up to 6 meters are supported It is not compatible with the differential version of the SCSI bus Small computer system interface SCSI A hardware interface that allows the connection of peripheral devices such as hard dis...

Page 205: ...SC for remote access optional 33 switch link 34 USB keyboard 31 USB mouse 31 console redirecting in OpenBoot mode 155 redirecting with Solaris 152 CPU and memory configurations 136 D data disks 114 diagnosing LED patterns 177 disk drive compatibility with CMS loads 99 configurations 100 device alias 198 LEDs 182 partition values 113 partitioning 115 resetting the device alias 198 troubleshooting 1...

Page 206: ...0 43 Sportster 33 6 41 N NVRAM 198 O OpenBoot commands 176 diagnostic tests 172 initialization commands 176 PROM firmware tests 167 redirecting the console 155 opening a side door 55 option buttons 43 ordering tapes 126 organization 8 P Paradyne Comsphere 3910 modem 43 partitioning disk drives 113 115 parts list 23 29 30 PCI card configuration 61 slot LEDs 179 slot LEDs for hot plug operation 63 p...

Page 207: ...specifications 21 setting data rate 45 dial_line strap group 46 handshake options 45 remote console modem options 41 setting up disk drives 112 power 28 replacement disk drives 112 switch link for each ACD 88 shutting down the system 138 software installation XVR 100 75 specifications 20 Sportster 33 6 faxmodem 41 Sportster 33 6 faxmodem options 41 Sun Validation Test Suite VTS 185 system fails to...

Page 208: ...n Fire V880 Computer Hardware Installation Maintenance and Troubleshooting ESD wrist strap 58 OpenBoot PROM tests 167 prtdiag command 162 remote console 152 RSC 159 V verifying POST 35 X XVR 100 driver installation 75 ...

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