Avaya S8700 Series, Maintenance Manual

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Maintenance-Object Repair Procedures
555-233-143 8-1016 Issue 1 May 2002
Troubleshooting License File errors
The License file enables the switch’s software category, release, features, and
capacities. License Files are created using SAP order information and/or current
customer configuration information. Without a license file, the switch does not
provide normal call processing.
Without a valid license installed or a mismatched license:
1. The system generates a major alarm.
2. Depending upon the nature of the error, a 6-day countdown timer starts,
but Avaya MultiVantage ™ software continues unchanged.
3. If the countdown timer expires, the switch runs in Administration Mode
only, and the Avaya MultiVantage ™ software capability is limited to
incoming and outgoing calls only to pre-administered numbers.
The License file requires a serial number from the reference TN2312AP IP Server
Interface (IPSI) circuit pack.
The License file includes a license serial identification number that is matched
against the hardware in the system as well as information about the software
version, Avaya MultiVantage and Call Center features, Offer Category, and
capacities. Once installed or initialized, every hour the system compares these
parameters, which determine the system status:
■
If everything matches, the switch runs the designated system software
version and enables the designated features and capacities in
License-Normal mode.
Table 8-401. Test #1484 License File Test
Error
Code Test
Result
Description / Recommendation
1 FAIL The system is in License-Error mode. For details, refer to ‘‘Troubleshooting
License File errors’’ on page 8-1016 .
2 FAIL The system is in No-License mode. For details, refer to ‘‘NO-LIC (No License)’’
on page 8-1180 .
1014 ABORT Within the first 30 minutes after a system restart, the system cannot test the
License file.
1. Enter display initcauses to find out when the system last restarted.
2. Wait for the remaining time plus 2 minutes, and retry the test.
PASS The system is in License-Error mode.
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