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IKE ID/PSK invalid
Problem description
The value in either system parameter NVIKEID or NVIKEPSK is invalid.
Resolution
Procedure
Verify that the current value is correct.
IKE Phase 1 failure
Problem description
An IKE Security Association could not be established between the phone and the VPN gateway.
Related Links
on page 42
Resolution
Procedure
Check the following IKE Phase 1 parameters for compatibility:
• NVIKEDHGRP
• NVIKEP1AUTHALG
• NVIKEP1ENCALG
• NVIKEP1LIFESEC
Related Links
on page 42
IKE Phase 2 No Response
Problem description
A message was not received from the VPN gateway in response to a message sent by the phone.
Another cause might be that a Phase 2 parameter is not set correctly, causing the VPN gateway to
ignore the message from the phone.
Troubleshooting
42
VPN Setup Guide for 9600 Series IP Telephones
March 2015