Voicemail to Email
If you have the voicemail to email feature enabled, voicemail
messages will be sent as audio file attachments to your ORNL
email address. The first email will likely go into the email junk
folder. You will need to find the message in the junk folder in your
email client and mark it as not junk so that subsequent emails will
go to your email inbox. The emails will come from a sender
address of the form 7digitnumber-ESNADB0-4500N.dmz.ornl.gov
where “7digitnumer” is the ORNL phone number of the line the
voicemail box is associated with.
FORWARD Option
If you have the voicemail to email FORWARD option, when a
voicemail is received, the message waiting line on the telephone
set will light up when the message is initially left, once the email is
sent, usually withing 30-60 seconds, the voicemail message will be
deleted from the voicemail inbox and the message waiting light
will go out.
RELAY Option
If you have the voicemail to email RELAY option, when a
voicemail is received, the email message will be sent, the
message waiting line on the telephone set will remain lit and the
voicemail message will remain in your voicemail inbox until you
dial into the voicemail via the telephone user interface to listen to
or delete the voicemail message. If you have this option, follow
the instructions in the Checking Messages on Your Desk Phone
section to listen to or delete messages from the voicemail inbox
and extinguish the message waiting light.
