Avaya IP Softphone Application Notes Download Page 14

Page: 14 / 16

JC; Reviewed:
SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

14 of 16

PlantronicsC620

10. Verification Steps

From the Windows Control Panel, open

Sounds and Audio Devices

and click the

Audio

tab.

Verify that the device

Plantronics C620

is listed in both the

Sound playback

and

Sound

recording

section as shown below.

11. Conclusion

These Application Notes describe the configuration steps required for Plantronics Blackwire
C620 Headsets with Avaya IP Softphone, Avaya IP Agent and Avaya one-X® Communicator.
All test cases were completed successfully.

Summary of Contents for IP Softphone

Page 1: ...d configuration comprised of Plantronics Blackwire C620 Headsets with Avaya IP Softphone Avaya IP Agent Avaya one X Communicator and Avaya Aura Communication Manager Designed for those who spend hours each day on long conference calls webinars and video conferencing the Blackwire C620 Headset makes communications more effective and productive Information in these Application Notes has been obtaine...

Page 2: ...irements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is c...

Page 3: ...50 Media Gateway with connections to the following an Avaya 9640 IP Telephone and an ISDN BRI trunk to the PSTN Avaya Aura Communication Manager Messaging was used as the voicemail system Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator were installed on three desktop PCs respectively each having a Plantronics Blackwire C620 Headset attached to the USB Port of the desktop PC The Avay...

Page 4: ... Professional SP3 32 bit PC R6 0 SP7 6 01 93 Avaya IP Agent running on Microsoft Windows Vista Business SP2 32 bit PC R7 0 SP8 7 0 38 124 Avaya one X Communicator running on Microsoft Windows 7 Professional 32 bit PC 5 2 5 2 0 16 Avaya 9640 IP Telephone 3 1 1 H 323 Avaya C364T PWR Converged Stackable Switch 4 5 18 Plantronics Blackwire C620 Headsets USB Version 51 Plantronics Unified Runtime Engin...

Page 5: ... was set to 2420 Security Code Password used by Avaya IP Softphone or Avaya one X Communicator to log in Port Set to X to administer the station without hardware IP SoftPhone y add station 10023 Page 1 of 6 STATION Extension 10023 Lock Messages n BCC 0 Type 2420 Security Code 12345 TN 1 Port X Coverage Path 1 COR 1 Name IP Softphone Coverage Path 2 COS 1 Hunt to Station STATION OPTIONS Time of Day...

Page 6: ...Name IP Agent Coverage Path 2 COS 1 Hunt to Station STATION OPTIONS Time of Day Lock Table Loss Group 2 Personalized Ringing Pattern 1 Data Option none Message Lamp Ext 10021 Speakerphone 2 way Mute Button Enabled y Display Language english Expansion Module n Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone y IP Video Softphone n Customizable Labels Y On Page 4 of the...

Page 7: ... set use the change ip codec set n command where n is the IP codec set used by the Avaya softphone applications In this compliance testing the G 722 64K and G 711 mu law codec were used change ip codec set 1 Page 1 of 2 IP Codec Set Codec Set 1 Audio Silence Frames Packet Codec Suppression Per Pkt Size ms 1 G 722 64K 2 20 2 G 711MU n 2 20 3 4 5 6 7 5 Configure Avaya IP Softphone After logging into...

Page 8: ... 8 of 16 PlantronicsC620 Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 Select this device as the Primary Playback Device and Recording Device as shown below Select Next Select Headset or Handset Click Next and follow the remaining procedures to tune the audio ...

Page 9: ...tronicsC620 6 Configure Avaya IP Agent After logging into Avaya IP Agent select Audio Tuning Wizard from the menu as shown below Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 Select this device as the Primary Playback Device and Recording Device as shown below Select Next ...

Page 10: ...OC 9 14 2010 Solution Interoperability Test Lab Application Notes 2010 Avaya Inc All Rights Reserved 10 of 16 PlantronicsC620 Select Headset or Handset Click Next and follow the remaining procedures to tune the audio ...

Page 11: ...10 Avaya Inc All Rights Reserved 11 of 16 PlantronicsC620 7 Configure Avaya one X Communicator After logging into Avaya one X Communicator select Settings General Settings from the menu as shown below Select Audio from the left panel and click the Basic tab Click Audio Tuning Wizard ...

Page 12: ... Device as shown below Click Next and follow the remaining procedures to tune the audio 8 Configure Plantronics Blackwire C620 Headsets The Plantronics Blackwire C620 Headsets are USB plug and play devices When plugged into the USB Port of the desktop PC they are automatically detected in Microsoft Windows without requiring any additional driver software In this test configuration the Plantronics ...

Page 13: ...d Test Results All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify that the playback volume and recording level were good Placing calls to the PSTN to verify that the playback volum...

Page 14: ...Sounds and Audio Devices and click the Audio tab Verify that the device Plantronics C620 is listed in both the Sound playback and Sound recording section as shown below 11 Conclusion These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator All test cases were completed successfully ...

Page 15: ...support avaya com 1 Administering Avaya Aura Communication Manager Release 5 2 Issue 5 0 May 2009 Document Number 03 300509 2 Avaya IP Softphone Release 6 0 User Reference Issue 1 May 2007 3 Avaya IP Agent Release 7 0 Installation and User Guide Issue 1 1 August 2007 4 Avaya one X Communicator User Reference November 2009 The following Plantronics product documentation can be found at http www pla...

Page 16: ... The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions...

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