background image

IP Office SMDR 

 

Settings Tab 

Log to File 

The logging to file is automatically enforced and cannot be changed. 
Messages received by the IP Office SMDR application are saved to a 
file (SMDR.csv).  The default path name is: 

C:\Programs files\Avaya\IP Office\SMDR\SMDR_Output\SMDR.csv 

 

The SMDR log file for the present day is named SMDR.csv. At 
midnight the log file will automatically roll over. The name of the 
previous log file will be changed to represent the date of the log. 
Present Day    

SMDR.csv 

Previous Day  

SMDR(backupYYYY-MM-DD).csv 

The SMDR.csv file can be accessed by 3

rd

 Party applications whilst 

been used by the IP Office SMDR application. In order to do this the 
3

rd

 Party application must open the SMDR.csv file for 

read only

, and 

should process as many records as are found. The application may 
either read the entire file periodically and determine what new 
records have been output since last accessed, or may periodically 
read from the current position until the end of the file.  
 

Licences 

No IP Office licences are required to use IP Office SMDR features. 
 

IP Office SMDR 

Installation & Reference Manual  

40DHB0002USDT Issue 1 (09/04/2002) 

Page 7 

Summary of Contents for IP Office SMDR

Page 1: ...IP Office SMDR Installation Reference Manual 40DHB0002USDT Issue 1 09 04 2002...

Page 2: ...B0002USDT Issue 1 09 04 2002 Contents IP Office SMDR 3 Introduction 3 System Requirements 3 Installation 4 Launching IP Office SMDR 5 Settings Tab 6 Comms 6 Log to File 7 Licences 7 Language 8 CSV Fil...

Page 3: ...rted Win 98 SE Win 2000 Windows NT 4 and Windows XP It is recommended the IP Office SMDR and the Delta Server for CCC or CBC are not installed in the same PC as this may potentially cause database cor...

Page 4: ...Enter the SMDR folder Double click on SETUP exe Click on the OK button to start the installation 2 A screen will show letting you select the language that you want to use for the installation Select t...

Page 5: ...n the screen is Comms Status This indicates the status of the link between the IP Office SMDR and the telephone system There are three statuses Init Comms Comms Restored and Comms Failure Init Comms I...

Page 6: ...connect to that IP Office SMDR 1 Click Find from the Find Server screen select the required IP Office then click Connect 2 If the required IP Office is not listed then click Advanced 3 Select one of t...

Page 7: ...sent Day SMDR csv Previous Day SMDR backupYYYY MM DD csv The SMDR csv file can be accessed by 3rd Party applications whilst been used by the IP Office SMDR application In order to do this the 3rd Part...

Page 8: ...separated by commas The first line in the CSV file contains the field names represented Each record ie Line in the file will represent a segment of the call Each call will be identified by a single c...

Page 9: ...led by the caller Outbound calls this will contain the dialled digits This field can also contain Voice Mail when an agent calls their own voicemail box Note For a call that is transferred this field...

Page 10: ...0 08 51 9 4797 O 08000123456 08000 123456 0 1000014129 0 E4797 Joe Bloggs T9001 LINE 1 1 0 0 Example 4 Voicemail call 2002 06 28 09 06 03 00 00 19 0 4966 O VoiceMail VoiceMail 1 1000014131 0 E4966 Joh...

Page 11: ...19 Extn1919 E1924 Extn1924 0 0 Example 10 Conference 2 In this conference both calls were setup by the same party this is the suggested method N B The calls must be dropped in conference order i e the...

Page 12: ...0 01707392200 4797 4966 4688 Direction I I I O O O Called_number 4324 299999 299999 08000123456 VoiceMail 4207 Dialled_number 4324 299999 299999 08000123456 VoiceMail 4207 Account Is_Internal 0 Incomi...

Page 13: ...4 Direction I O I O O O O Called_number 4688 07989123456 1924 1918 1924 1918 1919 Dialled_number 4688 07989123456 1924 1918 1924 1918 1919 Account Support Call Is_Internal 0 0 0 1 1 1 1 Call ID 100001...

Page 14: ...nt Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property o...

Reviews: