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IP Office (R3.0)

EU24 User’s Guide

40DHB0002USEP – Issue 1 (13

January 2005)

Summary of Contents for IP Office (R3.0) 5620SW + EU24

Page 1: ...IP Office R3 0 5620SW EU24 User s Guide 40DHB0002USEP Issue 1 13th January 2005 ...

Page 2: ...ll Log 18 Overview of the Call Log 18 Using the Call Logs 19 To Access the Call Logs 19 To Display an Individual Log Entry 19 To Make a Call from an Individual Log entry 19 To Turn a Log Entry into a Speed Dial 20 To Delete an Individual Log Entry 20 To Delete All Entries from a Log 20 To Exit the Call Logs 20 Changing the 5620 Options 21 Telephone Options Overview 21 Application Options 22 Redial...

Page 3: ...CWOn Call Waiting On 35 CWSus Call Waiting Suspend 35 DCW Dial CW 36 Dir Directory 36 Dirct Dial Direct 36 DNDOn Do Not Disturb On 36 DNDOf Do Not Disturb Off 37 DNDX Do Not Disturb Exception Add 37 DNDX Do Not Disturb Exception Delete 37 DPkUp Directed Call Pickup 37 Drop Drop 38 DTone Secondary Dial Tone 38 Emrgy Dial Emergency 38 Flash Flash Hook 38 FolTo Follow Me To 38 FwBNo Forward On Busy N...

Page 4: ...ce 47 Page Page 47 Park Park 47 Park Call Park to Other Extension 48 PCall Priority Call 48 PhyEx Dial Physical Extension by Number 48 PickA Call Pickup Any 49 PickG Call Pickup Group 49 PickM Call Pickup Members 49 Prog Abbreviated Dial Program 49 Quota Clear Quota 50 Queue Call Queue 50 RBak Ringback When Free 50 RBak Cancel Ringback When Free 50 RBSeq Set Ringback Sequence 51 Recor Call Record ...

Page 5: ...g External WAP Websites 59 Web Navigation Controls 60 Entering Data 61 Management and Troubleshooting 62 Overview 62 Testing your phone 62 Testing the Telephone s Lights and Display 62 Troubleshooting Chart 62 Resetting the IP Telephone 64 Resetting Your Phone 64 Power Cycling Your Phone 64 EU24 Expansion Module 65 EU24 Overview 65 Connection 65 Using the EU24 Expansion Module 66 Viewing the Alter...

Page 6: ... showing call information e g the name phone number etc There are four pages in the display giving at default three call appearance lines and up to 21system features that can be allocated to the function keys See Call Appearance Keys on page 8 and Function Keys on page 27 The information displayed varies according to the active feature 2 Message waiting lamp Lit continuously when the user has voic...

Page 7: ...lume meter showing the volume level These buttons also control the volume of the key click sounds made when you press fixed buttons on the phone such as the dial pad or softkeys 8 Mute and LED Indicator Turns off the active Speaker handset or headset microphone to prevent the other person from hearing you The associated LED lights steadily when the handset or headset is muted 9 Headset and LED Ind...

Page 8: ...nd receive calls Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague A System Feature System Features such as Abbreviated Dial that automatically dials a frequently used number can be set against key and or dial pad ...

Page 9: ...s access yourself by dialing short codes e g 17 to listen to your VoiceMail messages Call Appearance Function Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button Incoming Call A symbol next to a call appearance key indicates an incom...

Page 10: ...lephone using a variety of methods as follows To manually make a call 1 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary To change the volume use the and buttons The display shows the volume level There are eight volume levels 3 If the call is not a...

Page 11: ...ic entry See Using the Call Log on page 18 or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Using Speed Dials on page 15 When the call is answered speak to the called party Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting the handset Keep in mind that two way speakerphones may not operate satisfac...

Page 12: ...ystem Administrator you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing Also see Transfer on page 13 Speed Dial The Speed Dial feature allows you to have the 5620 telephone automatically dial calls to telephone numbers stored in your personal directory See Speed Dials on page 14 To make a call to a personal directory entry using the Sp...

Page 13: ...he held call by pressing its call appearance button If the line is busy or if there is no answer press Drop You can return to the held call by pressing its call appearance button Conference The Conference feature allows you to conference other parties including yourself into a call Notes 1 The number of parties allowed in a conference is controlled by your telephone system 2 Two Call Appearance ke...

Page 14: ...me dials the speed dial number stored with that name The W X symbol indicates that there are more pages You can more between pages using the Page Left and Page Right keys Pressing Add allows you to add a new speed dial See Adding a New Speed Dial on page 16 You can also press Edit to display an existing speed dial and edit it s current settings Editing a Speed Dial on page15 Note Speed dials can b...

Page 15: ...m a call log entry See To Turn a Log Entry into a Speed Dial on page 20 This process will start the normal speed entry screen but pre filled with the name and number from the call log entry Editing a Speed Dial 1 Press SpDial 2 Press Edit 3 Select the speed dial entry you want to edit Press and to display different pages of speed dials 4 When the required entry is displayed press the adjacent or k...

Page 16: ...nter the next character from the same key e g a press to move the cursor right and then enter the character or simply press another key If you make a mistake use or to move the cursor to the right of the incorrect character and then use Backspace to delete it 4 As you enter the Name characters you can use a number of other controls Case Change the case of the current character between upper and lo...

Page 17: ...he controls on this screen are context sensitive i e they only appear when applicable For example Save only appears when both a name and number have been entered Moves the cursor right one character Moves the cursor left one character Clear Delete the whole number Backspace Delete the character to the left of the cursor Apostrophe Inserts an Apostrophe between characters Hyphen Inserts a Hyphen be...

Page 18: ...ed or calling party if available The number of the called or calling party The time of the call The date of the call if prior to the current day The symbol indicates that the log contain more pages of entries You can more between pages using the Page Left and Page Right keys Note Only outgoing calls made using the dial pad or a SpDial entry are logged Pressing the or key adjacent to a log entry di...

Page 19: ...ringing your extension 3 To select the log required type press either InAns The log of incoming calls that were answered This includes both internal and external calls Outgo The log of calls made This includes both internal and external calls 4 If the selected log contains more than one page of entries the is shown Use the Page Left and Page Right keys to move between pages To Display an Individua...

Page 20: ...ls if required see Editing a Speed Dial on page 15 5 Press Save or Cancel 6 You will be returned to the speed dials selection menu To Delete an Individual Log Entry 1 Locate the log entry in which you are interested from Missed InAns or Outgo 2 Press the or key adjacent to it 3 Press Delete twice Or Press Cancel to return to the call log without deleting the log entry 4 You will be returned to the...

Page 21: ...light to flash when the telephone rings Personal Ringing Select from eight personal ringing tones IP Options View the IP Addresses data View the QoS data View the interface data View miscellaneous data on the 5620 telephone Contrast Control Allows you to change the contrast of your 5620 telephone display Log Off Allows you to log your telephone off to prevent unauthorized use during an absence or ...

Page 22: ...oming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press Options Applications Options and then select the Phone Screen on Answer feature button It will toggle between Yes and No 2 Select Save To restore the previous setting without changing it press Cancel After saving or canceling the fi...

Page 23: ...essage is presented for a specific time interval The second part of the message is then displayed for a specific time interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow default display interval is 3 seconds To change Message Display Rate 1 Press Options Applications Options and then select the Message Display Rate feature button This will toggle between Fast...

Page 24: ...but cannot be changed from your 5620 1 Press Options and then select View IP Settings 2 There are two pages of display Use and select from IP Addresses Quality of Service Interfaces Miscellaneous 3 To return to the first View IP Settings screen press Return Each option is described in the sub sections that follow IP Address Settings IP Internet Protocol address information identifies certain compo...

Page 25: ...x in the top row Simply press and enter your password consult your System Administrator Backup Restore Options The 5620 IP Telephone s backup restore options require set up and configuration by the system administrator prior to use These options are displayed on the telephone screen via the Options button but will only be amendable if they have been configured by the system administrator The backu...

Page 26: ...he following English German Deutsch French Français Spanish Español Italian Italiano Dutch Nederlands Portuguese Português or Japanes Katakana characters Note This does not alter your user language setting on the telephone system 1 Press Options and Language A menu listing the available languages appears 2 Press the or key next to the language required You are asked in the original language Are yo...

Page 27: ... been set default setting as call appearance lines See Call Appearance Keys on page 8 Keys 4 and 5 have been set to access the Admin and Admin1 programmable functions See Function Key Programming on page 28 Key 6 has been set to monitor system park slot 1 The highlighted text indicates that a call is currently parked in slot 1 See Park Park on page 47 Key 7 has been set to the SAC Send All Calls f...

Page 28: ...reviated Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service Yes Yes Park Call Park to Other Ext...

Page 29: ...ction requires some data to be entered is shown at the top of the display Enter the data using the normal telephone keypad 6 Select the display key against which to program the new function by pressing that or key Use the or keys to move through the pages CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset throu...

Page 30: ...ns 7 If the display slot already has a programmed function the display shows FEATURE ON BUTTON Press Repla to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED As in step 8 above Press Keep to keep the existing function and forget the function just programmed 8 Press Delete to delete the existing function and forget the function just programmed Fu...

Page 31: ...Press the key next to the name DkPickup appears against a call appearance key To pick up the call press this key If the System Administrator has setup group monitoring of the same user pressing the user key when the user is busy on a call displays several options These are Drop end the user s call Listn listen to the call and Aquir takeover the call If the System Administrator has not setup group ...

Page 32: ...nctions against and keys User Digital Telephony Emulation Self Administer Apear Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls Connected and On Hold See Error Reference source not found on page Error Bookmark not defined This function does not require any data entered when programmed However it is normal to enter some text such as a b and so on f...

Page 33: ...to either on or off as indicated by the data value When on if the user has a call on hold new callers receive busy tone ringing if analogue or are diverted to voicemail if enabled rather than ringing the user This function also overrides call waiting indication when the user has a call on hold User Digital Telephony Advanced Busy Busy On Held CFrwd Call Forwarding All Switch call forwarding on off...

Page 34: ...erence This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing Conf places the extension and any calls it has put on hold into a conference This function will not work if the extension has a current call User Digital Telephony Advanced Call Conference Add CPark Call Park Park the current call This function can be pro...

Page 35: ...ogrammed This function cannot be programmed through the phone by the user The CWOff key switches call waiting for the extension off User Digital Telephony Advanced Call Call Waiting Off CWOn Call Waiting On Switches call waiting for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The CWOn key togg...

Page 36: ...ction can be programmed through the phone by the user using an Admin key Pressing Dir displays a number of options INDeX Search for a matching extension user name on the telephone system Group Search for a matching group name on the telephone system Extrn Search for a name match in the telephone systems directory of external numbers User Digital Telephony Emulation Directory Dirct Dial Direct Conn...

Page 37: ...ony Advanced Do Not Disturb Do Not Disturb Exception Add DNDX Do Not Disturb Exception Delete Removes the specified number from the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing DNDX removes the set number from the extension...

Page 38: ...uires entry of a number to dial when programmed That number is then shown next to Emrgy This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Emergency Flash Flash Hook Send a hook flash signal to the currently connected line This function does not require any data entered when programmed This function cannot be programmed through the phone by t...

Page 39: ...nce keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing FwBOn toggles the extension s forward on busy state and can also be used in conjunction with FwBOf Forward On Busy Off on page 39 When on FwBOn i...

Page 40: ...ction cannot be programmed through the phone by the user Pressing FwdH switches the extension s use of forward hunt group calls off Can also be used in conjunction with FwdH Forward Hunt Group Calls On on page 40 User Digital Telephony Advanced Forward Forward Hunt Group Calls Off FwdNo Forward Number Sets the extension s forwarding number for use when forwarding all calls This feature requires th...

Page 41: ...ve been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing FwUOn toggles the extension s forward on busy state When on FwUOn is shown with a symbol and the display includes a D When on calls are forwarded to the ext...

Page 42: ...rogrammed through the phone by the user Pressing Here cancels the use of follow me at the target extension User Digital Telephony Advanced Follow Me Follow Me Here Cancel Here Follow Me Here Forwards calls to the target extension to this extension This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot ...

Page 43: ...t of Service This function can be programmed with or without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing HGDis disables all the extension s group memberships If programmed with a group number pressing HGDis disables just the extension s membership of that group User Digital Telephony Advanced Hunt Group Hunt G...

Page 44: ...mmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGOS Pressing HGOS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Out Of Service Hold Hold Call Place the current call on hold at the central office This function is not supported in the USA If no exchange slot number is specif...

Page 45: ...y not supported on the 5620 telephone IDial Dial Intercom The same as IAuto Automatic Intercom on page 45 This function cannot be programmed through the phone by the user User Digital Telephony Emulation Dial Intercom Inclu Dial Inclusion Intrudes on a call in progress at the target extension This function is currently not supported on the 5620 telephone Intru Call Intrude Intrudes on a call in pr...

Page 46: ...uire any data to be entered when programmed The user cannot program this function through the phone Pressing the soft key login prompts the user Enter Extn The user enters the desired extension and presses the soft function key Next The user is prompted for the password The user enters the password and presses the soft function key Done User Digital Telephony Advanced Extn Extn Login Logof Extn Lo...

Page 47: ...upported on the 5620 telephone Page Page Page the specified target extension or group The target must be capable of hands free speech This function requires the target extension or group number to be specified when programmed The target is then shown next to Page This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Paging See also GrpPg Group P...

Page 48: ...arking extension after a set time User Digital Telephony Emulation Call Park to Other Extension See also CPark Call Park on page 34 Park Call Park to Other Extension on page 48 Ride Ride Call on page 52 PCall Priority Call Call a specified target extension even if that extension is set to Do not Disturb This function can be programmed with or without an extension number being specified If programm...

Page 49: ...t be programmed through the phone by the user Pressing PickG answers any call currently ringing a group of which the extension is a member User Digital Telephony Advanced Call Call Pick Up Group See also CPkUp Call Pickup on page 35 DPkUp Directed Call Pickup on page 37 PickM Call Pickup Members Pickup any call ringing an extension that is a member of the specified group This function requires ent...

Page 50: ...in User Digital Telephony Advanced Call Call Queue See also DCW Dial CW on page 36 RBak Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function cannot be programmed through the phone by the user When an extension called does not answer or is busy pressing AutCB...

Page 51: ...hony Advanced Call Call Record See also Listn Call Listen on page 46 Steal Call Steal on page 53 Relay Relay Pulse Pulse the specified external output relay 1 or 2 on for 5 seconds This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing Relay switches the specified relay on for 5 ...

Page 52: ... This function cannot be programmed through the phone by the user Pressing Rtriv retrieves any call previous held into the specified central office slot Held calls can only be retrieved by the extension that put the call on central office hold User Digital Telephony Advanced Call Retrieve Call See also Hold Hold Call on page 44 Ride Ride Call Unpark a parked call from a specified system park slot ...

Page 53: ...n Admin key The programmed Spres key toggles the display of dialed digits on off When on Spres is shown with a symbol and each dialed digit is replaced by s on the display User Digital Telephony Emulation AD Suppress Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded This function cannot be programmed through the phone by the user If a tar...

Page 54: ...er Digital Telephony Emulation Timer TmDay Time of Day Replaces the user name and number details on the phone display with the date and time This function does not require any data entered when programmed This function can be programmed through the phone by the user using an Admin key When time and date mode is selected a is shown next to TMDay User Digital Telephony Emulation Time of Day Toggl To...

Page 55: ...icemail Off Disables access to the user s voicemail box This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The VMOff key switches voicemail operation for the extension off User Digital Telephony Advanced Voicemail Voicemail Off VMOn Voicemail On Enables disables access to the user s voicemail box This function does not r...

Page 56: ...nd the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your System Administrator for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international call...

Page 57: ...d dial 07 201 forwarding to 201 in this example To forward Hunt Group Calls On Off use 50 and 51 respectively Diverting Calls You can divert your calls to another extension Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension 12 N from the extension you are temporarily using where N is your extension numb...

Page 58: ... following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick Up Extens...

Page 59: ...calls But if you have Phone Screen on Answer option set to Yes and you answer an incoming call the default phone screen will replace the existing web page in the display area To enter web browsing mode 1 Press the key under Web To exit web browsing mode 1 Press Phone Exit 2 If Phone Exit is pressed while browsing the web the last web page viewed will be displayed when Web is pressed again before a...

Page 60: ...f you had already selected another page to load this will cancel the loading of that page and reload the current page Down Line Press the adjacent key to move down the page by one line Down Page Press the adjacent key to move down the page by one screen six lines Link Buttons The keys at the left hand edge of the screen are used to select links within the displayed web page Links are indicated by ...

Page 61: ...acter SPACE Press this key to add a space alpha This indicates the current text entry mode in this example lower case letters Press the key to select a different text entry mode 3 Begin entering text using the telephone keypad Each key is marked with the letters it provides You may have to press the key more than once depending on the character you require For example the 2 key is also marked as A...

Page 62: ...assed end displays if the test is not successful the message Self test Failed end displays instead 2 Press to return to the Phone screen If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your System Administrator for assistance or additional troubleshooting information Troubleshooting Chart Problem Symptom Suggested Solution Phone does no...

Page 63: ...g and reconnect the phone Contact your System Administrator if the problem persists Phone does not ring Set your ringer volume to a higher level using the and Up Down Volume keys From another phone place a call to your extension to test the above suggested solution All other IP problems Contact your System Administrator SPEED DIAL APPLICATION You cannot dial out using any Speed Dial entries You ca...

Page 64: ... and any previously assigned programmed values press the pound key Use this option only if your phone has programmed static values The display shows the message Resetting values while your IP Telephone resets its programmed values such as the IP address to its default values and re establishes the connection to the server The display then prompts Restart phone no yes Note Any reset restart of your...

Page 65: ...m Administrator these buttons can be used for call appearances or features You can adjust the viewing angle of the EU24 display to match that of your 5620 telephone The following figure shows a top view of the EU24 the left hand column is displayed Key 1 Call Appearance Feature Button 2 Feature Active icon for feature in right column 3 Alternate Display Button 4 Feature Active icon for feature in ...

Page 66: ...e column not currently displayed press the Alternate Display button Selecting a Call Appearance Feature Button To select an available call appearance or feature press the button next to the label in the column currently displayed If the call appearance or feature is not currently displayed use the Alternate Display key to access the additional 12 call appearance feature button labels Understanding...

Page 67: ...sion 50 Pickup 37 Priority 51 Queue 52 Record 53 Resume 54 Retrieve 55 Ride 55 Steal 56 Suspend 57 Timer 57 Toggle 57 Call Pickup Any 51 Directed 41 Group 51 Members 52 Call Waiting Clear 36 Dial 38 Hold 47 Off 37 On 38 Suspend 38 56 Callback 34 Cancel All Forwarding 43 Ringback When Free 53 Cfrwd 36 Characteristics 25 Clear CW 36 Hunt Group Night Service 46 Hunt Group Out of Service 47 Clear Quot...

Page 68: ...On 43 FwUOf 44 FwUOn 44 Group 31 Disable 46 Enable 46 Forward Calls 43 Night Service 46 Out of Service 47 Paging 44 Pickup 51 GrpPg 44 HdSet 45 Headset Toggle 45 Here 45 Here 45 HfAns 45 HGDis 46 HGEna 46 HGNS 46 HGNS 46 HGOS 47 HGOS 47 Hold 47 Call Waiting 47 Hold Music 49 HoldCW 47 Hook Flash 41 Hunt Group 31 Disable 46 Enable 46 Forward Calls 43 Night Service 46 Out of Service 47 Paging 44 Pick...

Page 69: ...k Cancel 53 Sequence 53 When Free 53 Ringback Off 57 Ringback On 58 Ringer Off 55 RngOf 55 Rtriv 55 SAC 56 Secondary Dial Tone 41 Self Administer 32 Send All Calls 56 Sequence Outside Call 49 Ringback 53 Server IP Address 25 Set Absent Text 32 Hunt Group Night Service 46 Hunt Group Out of Service 47 Inside Call Sequence 48 No Answer Time 49 Outside Call Sequence 49 Ringback Sequence 53 Wrap Up Tim...

Page 70: ...related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accord...

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