Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode)
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15-604067 Issue 14b (13 November 2014)
IP Office™ Platform
4.2 Outcalling
You can receive notification of a new voice message by using the outcalling feature. When you receive a new message,
the voicemail system notifies you by calling a number that you have set. You can then retrieve the message from the
number at which you received the notification. Systems running IP Office Release 7.0 or higher support this option.
Each outcalling alert rings for a duration you can set. The default is 15 seconds. The call ends if not answered. If
answered, the system prompts you to enter your mailbox
password
. When answer, the outcalling call automatically
ends if:
·
You press *# to indicate that you do not want any more outcalling calls for the current new messages.
·
You enter the wrong password 3 times.
·
More than 5 minutes passes with no response.
Up to 3 outcalling calls are attempted, with a minimum of 15-minutes between calls, unless you answer and press *# or
access your mailbox by another method. If you receive any more new messages in the meantime they do not restart the
outcalling attempts.
This section covers the following actions:
·
Initial outcalling configuration
·
Setting your outcalling destination
·
Setting your outcalling timeout
·
Turning outcalling on
·
Turning outcalling off
·
Answering outcalling calls
4.2.1 Initial Outcalling Configuration
The first time you access the outcalling menus, the system prompts you to set a destination number for outcalling alerts.
Once set, you can then
change the number
,
turn outcalling on
,
turn outcalling off
and
change the timeout
used for how long outcalling calls ring.
To configure outcalling:
1. Press 6. An announcement tells you that you have not configured outcalling.
2. Press 1 to configure your outcalling options. You need to specify the destination telephone number where you want
to receive your new voicemail notification.
3. When you have configured an outcalling destination number, you can turn outcalling on/off.
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