How to get technical assistance
Issue 7 November 2003
xiii
555-233-115
How to get technical assistance
For additional support and trouble escalation:
1. At your browser, go to the Avaya web site:
2. Select Support
3. If you are:
■
Within the United States, click Escalation Lists, which includes
escalation phone numbers within the USA.
■
Outside the United States, click Escalation Lists then click
Global Escalation List, which includes phone numbers for the
regional Centers of Excellence.
If you do not have Web access, use the phone numbers below.
NOTE:
You may need to purchase an extended service agreement to use some of
these resources. See your Avaya representative for more information.
Table 1.
Avaya support
Support Number
■
DEFINITY Helpline (for help with feature
administration and system applications)
+1-800-225-7585
■
Avaya National Customer Care Center Support
Line (for help with maintenance and repair)
+1-800-242-2121
■
Avaya Toll Fraud Intervention
+1-800-643-2353
■
Avaya Corporate Security
+1-800-822-9009
+1-925-224-3401
■
International Technical Assistance Center (ITAC)
+905-943-8801
For all international resources, contact your local Avaya authorized dealer for any
additional help and questions.
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