Chapter 2: About this guide
In this chapter
Maintenance and diagnostics overview
on page 9
on page 12
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are divided into two groups of
activities:
• troubleshooting and diagnostics (identifying the cause of and resolving system problems)
• performing hardware maintenance
For a list of Avaya CallPilot
®
documentation, see the document map on page
Who should read this guide
This guide is for administrators, technicians, and engineers who maintain an Avaya CallPilot
server. It is intended to be a guide for the following purposes:
• using system tools to identify the cause of system problems
• installing, replacing, or upgrading hardware components
This guide is based on the assumption that you have basic computing skills and are familiar
with necessary safety procedures. For more information about safety, see CallPilot
Fundamentals NN44200-100.
Avaya CallPilot 202i Server Maintenance and Diagnostics
December 2010 9