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Making an outgoing call on a bridged line

About this task

When you make a call on a bridged line, you are using another telephone user’s line. The caller
ID associated with the call you are making may show the call as coming from you or coming
from the person whose line you are using. If you have any questions about how the name or
extension displays to the person you are calling, contact your system administrator.

Procedure

1. Select the bridged line you want to use.

2. Press 

OK

 to get a dial tone.

3. Dial the telephone number, or call the person from the Contacts list, or call the

person from the Call Log History list.

Using bridged call appearances

50     Avaya one-X

®

 Deskphone H.323 for 9640 and 9640G IP Deskphone User Guide

January 2013

Comments? [email protected]

Summary of Contents for 9640 Series

Page 1: ...Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide 3 2 16 601503 8 0 January 2013 ...

Page 2: ... Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is grant...

Page 3: ... report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population un...

Page 4: ...4 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 5: ...n or off 20 Turning large text on or off 21 Ringer Pattern 21 Changing the ringer pattern 22 Changing the display language 23 Personalizing button labels 23 Setting dialing options 24 Selecting handset audio equalization 25 Browser 25 Accessing your browser 25 Chapter 3 About Features 27 Accessing the Features menu 27 Calling a person from the directory 27 Configuring simultaneous ringing for mult...

Page 6: ... phone 55 Adding contacts from an external file to your contacts list 55 Overwriting contacts list with an external file 56 Copying your contacts list to a USB flash drive 57 Temporarily using a USB contacts list 57 Using pictures from your USB device as a screensaver 58 Chapter 14 Call Log 59 Viewing the call log 59 Viewing Call Log details 60 Adding an entry from the call log to your contacts li...

Page 7: ... the same type and model The 9640 9640G Deskphone provides this information in color The letter G in 9640G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed A deskphone with the G designation is otherwise identical to its 9640 counterpart in terms of features and functionality All the functions and features described in this user guide might not b...

Page 8: ... by using a USB cable to connect the device to your deskphone s USB port Top Line The Top Line shows status information such as the time and date error indications and missed calls Title Line The Title Line shows the name of the current screen and navigation arrows where applicable Prompt Line View the prompt line to see helpful information such as when you can use the right or left navigation arr...

Page 9: ...ess the OK button for a shortcut to an action For example when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view the history of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browse...

Page 10: ...ponding line button About icons The icons in the following table indicate the state of a call navigation choices or the status of a team member whose presence you are tracking Icon Description Indicates a missed call on your phone Incoming call indicates you have answered this call Outgoing call indicates you have made this call Indicates that EC500 has been activated Incoming call is alerting Cal...

Page 11: ...t back on Indicates that your phone is in an Unnamed Registration state caused by not entering an extension within 60 seconds of being prompted for one or not entering a password In this situation your phone may register with its call server but will show only one call appearance no features and will allow only outgoing calls To switch from the unnamed registration state login with a valid extensi...

Page 12: ...e top ear piece pocket on the phone to ensure that the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed Introduction to the 9640 9640G Deskphone 12 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 13: ... to access the standard telephone Options Settings menu Options Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more See Options Settings on page 14 for more information The Browser menu contains additional web based applications If no web applications are available for...

Page 14: ...ices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels and setting up a Bluetooth adapter if one is attached to your phone You can also setup the Handset Equalization HAC values You can also set AGC Automatic Gain Control for your heads...

Page 15: ...ns Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Press Change or OK to set the option to Yes or No 7 Press Save Setting Go To Phone Screen on Answer About this task Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a call Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Setting...

Page 16: ...e Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Voice Dialing 7 Press Change or OK to set the option to on or off Voice initiated dialing is set to on by default 8 Press Save Changing the voice dialing language Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Select Voice Dialing Language 6 P...

Page 17: ... Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Redial 7 Press Change or OK to toggle between One Number and List 8 Press Save Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Sel...

Page 18: ...nge or OK to turn Visual Alerting on or off 8 Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Sett...

Page 19: ...rty number matches a number on your Contacts list Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Pair Contacts to Calls 7 Press Change or OK to change the setting to On or Off 8 Press Save Adjusting the brightness or contrast of the display Procedure 1 Press Avaya Menu 2 Select Options Settings or P...

Page 20: ...t Options Settings or Phone Settings 3 Press Select or OK 4 Select Screen Sound Options 5 Press Select or OK 6 Select Button Clicks 7 Press Change or OK to turn sounds on or off 8 Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Procedure 1 Press Avaya Menu 2 S...

Page 21: ...e Ringer Pattern About ringer patterns You can personalize or select a specific ringer pattern for your deskphone The ringer pattern helps you to identify whether an incoming call is from an internal number or from an external number You can select a ringer pattern from the available 8 Classic and 8 Alternate ringer patterns Thus you can select the ringer pattern from a total 16 different ringers ...

Page 22: ...hone that is registered on another Communication Manager Note This feature is not applicable to the 9670 deskphones Changing the ringer pattern Procedure 1 Press Avaya Menu 2 Select Options and Settings 3 Press Select or OK 4 Select Screen and Sounds option 5 Press Select or OK 6 Scroll to Personalized Ringing 7 Press OK or Change 8 Use the Right or Left arrow key to select the type of ringer patt...

Page 23: ...label for your extension to My Line If you have a button module attached to your deskphone you can change any of those labels as well for example you can change a Help Desk extension to read Help Desk Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Application Settings 5 Press Select or OK 6 Select Personalize Labels 7 Press Change or OK 8 Sel...

Page 24: ...can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Edit Dialing If your teleph...

Page 25: ...ministrator Audio Opt is standard audio performance regardless of what your administrator has chosen HAC Opt is Hearing Aid Compatibility performance 7 Press Save Browser Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone If you have any qu...

Page 26: ...2 Press Browser or OK Avaya Menu 26 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 27: ...hone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left Calling a person from the directory About this task If your system administrator has set up a cor...

Page 28: ...ll phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off About Features 28 Avaya one X De...

Page 29: ...ress Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press An...

Page 30: ...Answering a call 30 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 31: ...s number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Avaya recommends that for phones connected to SES only one emergen...

Page 32: ...me to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2 If no tone is generated or if n...

Page 33: ...icable line button to dial the highlighted number or scroll to select highlight a different number then press Call or OK or the line button Press Details to view the contact details associated with the highlighted entry or select highlight a different entry then press Details If none of the matches represent the contact number you want press Retry and repeat the voice initiated dialing command fro...

Page 34: ...sired number 3 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 4 Press Call or OK Calling a person from the...

Page 35: ...ministered returning a Missed Call may result in that call history entry being deleted when the call goes through Calling a person from the call log Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 35 ...

Page 36: ...Making a call 36 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 37: ... indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Note If a call is on mute and you switch between the handset headset or speakerphone the mute is turned off When the call is muted the Mute button light is on and the top line displays the Mute icon Avaya one X Deskphone H 323...

Page 38: ...Muting a call 38 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 39: ...u want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 17 4 Press Resume or the line button of the held call to retrieve the call Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 39 ...

Page 40: ...Putting a call on hold 40 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 41: ...nsferred appears 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 41 ...

Page 42: ...Transferring a call 42 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 43: ...ail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls You can also turn Send All Calls on or off by using the telephone Features list Procedure 1 Press Forward to access the main Forwarding menu 2 Select Send All Calls 3 ...

Page 44: ...he forwarding number you hear a confirmation tone and the associated LED lights 4 Press Select or OK to turn the call forwarding feature off if it is already on About forwarding calls 44 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 45: ...e number or call the person from the Contacts list or call the person from the Call Log list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Procedure 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that y...

Page 46: ...f you do not see Silence softkey when you choose a person you cannot mute that person Procedure 1 From the Phone screen select the line of the person you want to mute during a conference call 2 Press Details 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last participant from a conference call About this task Note This feature is applicable only for a conference cal...

Page 47: ...conference call About this task This feature is not available on all systems Procedure 1 From the Phone screen select your active call 2 Press Details 3 Select the person you want to drop 4 Press Drop Dropping a person from a conference call Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 47 ...

Page 48: ...Using the conference feature 48 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 49: ... this task Answering a call on a bridged line is the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringi...

Page 50: ...ing If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log History list Using bridged call appearances 50 Avaya one X Deskphone H 323 f...

Page 51: ... example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts and how many times you press 3 in succession You can also search for and dial a contact using voice dialing see Using voice dialing on page 32 for information Procedure 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind...

Page 52: ...aracters are on the same key pause before entering the next character To enter a space press 0 Enter remaining letters or numbers To delete the last character press the Bksp softkey Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cu...

Page 53: ...ls 9 If you have another number for this contact select the next field and repeat from step 5 You can add up to two additional numbers for this contact but you can designate only one number as primary 10 Press Save or OK Editing a contact Procedure 1 Press Contacts 2 Search for and select the contact you want to edit 3 Press More Edit 4 Choose the field you want to edit 5 Use the dialpad and softk...

Page 54: ... 2 Select the contact you want to delete 3 Press More Delete 4 Press Delete to confirm or Cancel to cancel Using the contacts feature 54 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 55: ...screen but does not work when the USB device is inserted The only way you can log your phone out is by removing the USB device If you insert the flash drive into the USB jack the phone displays either a list of USB actions or options a message that your phone does not support the device or a message that the phone does not have adequate power to support the device Power supply to the USB interface...

Page 56: ... Full screen You can then either save the first 250 entries or cancel the merging process without transferring the contents to the deskphone Overwriting contacts list with an external file About this task Use a USB flash drive to replace your entire contacts list with the contacts from an external file Contacts that you are copying from an external file must have a name and at least one number but...

Page 57: ... that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list About this task If the USB flash drive is attached to the phone you can use the contacts file on the drive instead of the contact list of your phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a 9600 Series ...

Page 58: ...inistrator can also disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Using USB Flash Drives with your phone on page 55 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Procedure 1 Plug the USB device into the jack near the of your phon...

Page 59: ...and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 34 Viewing the call log Procedure 1 Press Call Log You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on how y...

Page 60: ...preceding the applicable number To log not log bridged calls see Turning off call logging on page 61 4 Press Back to return to the list view Adding an entry from the call log to your contacts list Procedure 1 Press Call Log 2 Select the number you want to add to your Contacts list 3 Press Contact 4 Edit the name and telephone number if necessary 5 Press Save Removing an entry from the Call Log Pro...

Page 61: ... OK to confirm or press Cancel if you do not want to clear all Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log Procedure 1 Press Avaya Menu 2 Select Options Settings or Phone Settings 3 Press Select or OK 4 Select Application Settings 5 Press Select ...

Page 62: ...8 Press Save Call Log 62 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 63: ...cate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide Januar...

Page 64: ...Receiving your messages 64 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 65: ...he administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the USB device See Using USB Flash Drives with your phone on page 55 for...

Page 66: ...use this phone You can log out as a guest at any time despite the duration you select 8 Press Enter or OK Visiting user A visiting user is anyone who uses a 9600 Series IP deskphone in one location for example New York and intends to register to a call server in some other location for example in Paris Typically this occurs when a user has travelled from the home location to another location in th...

Page 67: ...e third line Note The Visiting user option is not applicable for 9670G touch screen deskphones Logging out of your deskphone extension Procedure 1 Press Avaya Menu 2 Scroll down and select Log Out 3 Press Log Out or OK 4 Press Log Out to confirm Logging out of a locked deskphone extension About this task Sometimes a user forgets to logout of a deskphone in a common workplace such as a conference r...

Page 68: ...current user and the telephone displays the login screen 2 Enter your authentication credentials and login to the system About Logging In and Logging Out 68 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com ...

Page 69: ...on from the contacts list 34 calling using voice dialing 32 Clearing a number 32 Conference calls 45 46 about 45 dropping a participant 46 muting a person 46 putting a call on hold 46 setting up 45 Conference Calls 45 47 adding a person on hold 45 dropping a person 47 contacts 19 32 34 51 53 54 60 adding from the Call Log 60 calling a person 34 deleting 54 editing 53 name display during calls 19 s...

Page 70: ... deskphone 65 Logging in to your deskphone extension 65 Logging out of your deskphone extension 65 Login as a guest user 65 M Memory sticks 55 Messages 63 receiving 63 muting calls 37 N navigation arrows 9 right and left 9 up and down 9 navigation tips 9 O On hook dialing 24 Options Settings 14 15 17 18 23 24 61 about 14 call logging 61 changing language 23 configuring visual alerts 18 go to phone...

Page 71: ...s 10 about 10 Telephone stand 11 about 11 text size 21 turning off 21 Thumb drives 55 Transfer 41 U USB files 55 57 58 merging with contacts list 55 pictures 58 USB flash drives 55 working with 55 V visiting user 66 Visual Alerts 18 configuring 18 Voice dialing 16 changing setting 16 Voice mail logging in 63 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 71 ...

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