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Avaya 3631, User Manual

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35

 

TRANSFERRING A CALL 

 

1.

 

Scroll to the active line you want to transfer. If it’s on hold, press the 

Resume

 soft key 

2.

 

Press the 

Options

 soft button. 

3.

 

Select the 

Transfer

 entry. A new call appearance will be created, and you will hear dial tone. 

4.

 

Dial the telephone number, or call the person using the Contacts or Call Log list. 

5.

 

Press the

 Complete

 soft button, or the 

End Call

 button to complete the transfer.

Summary of Contents for 3631

Page 1: ......

Page 2: ...formation in this document may be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP Phone might cause interference For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our website simply go to http www avaya com suppor...

Page 3: ...s demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or informatio...

Page 4: ...er and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support ...

Page 5: ... and menu navigation14 ABOUT THE A MENU 15 Settings Options 15 Call settings 15 Screen 16 Sound 17 Application settings 18 Backup Restore 19 Advanced 20 Applications 23 Contacts 23 Call Log 23 Calendar 23 Calculator 23 Alarm clock 24 Web browser 24 Log in Log out 25 Log out now 25 Lock phone now 25 Button Lock 26 Unlock code 26 Restart phone 26 SIM card 27 ...

Page 6: ... to a conference call 38 Putting a conference call on hold 39 Transferring a conference call 40 Displaying all conference parties 40 Muting a person on a conference call 41 Dropping a person from a conference call 42 Refreshing a list of conference parties 42 ABOUT BRIDGED CALLS 43 Answering a call on a bridged line 43 Joining a call on a bridged line 44 Making an outgoing call on a bridged line 4...

Page 7: ...ing the Text Input Mode 72 Using the T9 Mode 73 Smart Punctuation 74 Changing the Case 75 Inserting a Space 75 Entering a Number directly 75 Scrolling 75 Clearing Letters and Words 76 Returning to the Previous Screen 76 Using the ABC Mode 77 Changing the Case 78 Inserting a Space 79 Entering a Number directly 79 Scrolling 79 Clearing Letters and Words 79 Returning to the Previous Screen 79 Using t...

Page 8: ...r the use of Avaya 3631 Wireless Telephone Please take the time to study this guide to become familiar with the operation of your telephone and the benefits this new phone can provide Keep this guide handy You may need to look up instructions for infrequently used features ...

Page 9: ...phone OK Key Lock Button Left Soft Button Send Button Navigation Button End Call Power Button A menu Button Dial Pad Microphone Speaker Volume Button Cancel Delete Button Right Soft Button Quiet mode Button Mute Button Speakerphone Button OK Button Headset Jack Textediting Shiftkey Textediting Space character ...

Page 10: ...r If you continue to press Send you can select a phone number from those you recently received or dialed Speakerphone button Press Speakerphone button to use the speakerphone To stop using the speakerphone press Speakerphone button again Navigation buttons Use the navigation arrows to scroll up or down in a list or when is displayed at the top of the screen to scroll right or left among different ...

Page 11: ...nd a call in progress If you continue to press the phone will be powered off A menu button Press A menu to configure options and settings view network information and log out Button Lock button Hold down the button to lock the phone To unlock press left soft button Quiet mode button Hold down the button to set the phone to quiet mode vibration mode Hold down the button again to set the phone to ri...

Page 12: ...ng signal Indicates that the Call Forwarding or the Send All Calls feature is on Indicates that EC500 feature is on Indicates unnamed registration you may dial but not receive calls Call Routing Indicates recent missed calls VMS Indicates new voice mail Alarm Indicates that an alarm is set Alert Type Indicates that the ring type is set to vibrate ...

Page 13: ...631 Wireless Telephone User Guide 13 Indicates that the ring type is set to visual only silent Battery Indicates the battery charging level fully charged sufficient insufficient needs to be charged immediately ...

Page 14: ... your telephone Use the up and down navigation arrows to scroll up or down through lists When the arrows are displayed at the top of the screen you may use the right or left navigation buttons to scroll between different menus The Up and Down Arrows To select a call appearance in the main Phone menu use the up and down navigation arrows When the line you wish to select is highlighted press OK butt...

Page 15: ...l only Call screen on ringing To automatically display the Call Appearance screen when you receive a call set Call Screen on ringing to Yes Highlight on ring To automatically scroll to the incoming call appearance when you receive a call set Highlight on ringing to Yes Display call timer When the the Call Timer is enabled the duration of the highlghted call will be displayed alongside the call ide...

Page 16: ...Screen light timer Select the Screen light timer to adjust how long the screen backlight stays lit after you have pressed a button on the phone or received a call Language choose display language and input language type Select Language to set the display and input language You can choose English German French Italian or Spanish ...

Page 17: ...e Ring tone option You can set the phone to ring differently for Priority Internal and External calls Button clicks To choose whether a button press makes or sound or is silent select the Button Click option Notification tone To play or not play a tone when the information window displays select the Notification tone option Error tone To play or not play a tone when the error or warning window dis...

Page 18: ...ncoming calls to and outgoing calls from the primary telephone extension Log bridged calls When enabled the phone will log calls associated with any bridged telephone extensions Contacts Group settings Contacts status Group Settings You can customize the call treatment for five different caller groups Contact status Select this option to see how many contact entries are stored in the phone Web bro...

Page 19: ...y requires backup when contact or call log information change event occurs Restore data You can restore data stored in the network through this menu FTP setup You can set parameters used in the backup and restore procedure such as server IP address directory path network login user name and password FTP status You can interrogate the latest backup and restore results through this menu ...

Page 20: ...o enter Admin mode Access profiles You can set or view access profile information used in the startup procedure IP address You can set or view the IP address of the phone the default gateway the file server the call server and the subnet mask WLAN You can set or view information relevant to the Wi Fi features such as power save mode WMM mode and country code Versions You can view model name phone ...

Page 21: ...to the phone from a PC through the USB interface First you connect a USB cable between the phone and PC Then at the PC you drag and drop the file from its folder to the Avaya USB drive icon The configuration file includes several parameters used in the phone operation y Backup user data Phone to PC You can backup the phone s data files to a PC through the USB interface First you connect a USB cabl...

Page 22: ... folder on the PC to the Avaya USB drive icon The data files include setting values contacts and call log information stored in the PC y Copy syslog to PC You can backup the phone s log files to the PC through the USB interface First you connect a USB cable between the phone and PC Then at the PC you drag and drop the relevant files logfile_1 txt and logfile_2 txt from the Avaya USB drive icon to ...

Page 23: ...me home number office number fax number Wi Fi number E mail address group graphic and alert information Call Log You can use the Call Log to view a list of your incoming outgoing and missed calls as well as a comprehensive log of all calls Calendar You can see calendar and manage your schedule by adding a memo Calculator You can use calculator for basic mathematical functions ...

Page 24: ...Avaya 3631 Wireless Telephone User Guide 24 Alarm clock You can use morning call and alarm clock Web browser You can use Web browser function through this menu ...

Page 25: ... out the phone displays the extension input screen Lock phone now Use the phone lock feature to prevent unauthorized use of your telephone while it is turned on for example during an absence When the phone is locked you can make only emergency calls all other telephone functions are inoperable The Unlock soft button is displayed on the Call Appearance screen To lock your phone select Lock phone no...

Page 26: ...ook When the button lock is on all telephone buttons are inoperable except for the asterisk key and the Unlock soft button You may continue to receive calls and make emergency calls while button lock is on To lock the phone buttons press and hold down the Asterisk key Once the buttons are locked you are returned to the Call Appearance screen which now displays the Unlock soft button To turn off th...

Page 27: ... code check that is run when the phone starts up You also can change the PIN code Turn the PIN code check on to prevent unauthorized users from starting your telephone during an absence To turn the PIN code check on or off select the PIN Needed option To change the PIN code select the Change PIN option ...

Page 28: ... incoming call at a time you may need to select the call you want to answer manually Press Send button or scroll to the incoming line and press OK button Answering a call using the Speakerphone Choose the line you want to answer and press Speakerphone button Putting a call on Speakerphone During an active call press the Speakerphone button to put a call on the speakerphone ...

Page 29: ...all Ignoring an incoming call does not terminate the call it only turns off the ringer for that incoming call The call proceeds as usual and if not answered is handled like any other unanswered call Press the Ignore soft button to stop the ringer for an incoming call ...

Page 30: ...essing Send Speakerphone or OK button Overlap Dialing To make a call using overlap dialing press the Send Speakerphone or OK button to receive dial tone Then press the digits to dial the call En bloc Dialing To make a call using en bloc dialing press the digits to dial the call Then press the Send Speakerphone or OK button ...

Page 31: ...or and display the contact number you wish to call then press the Send button To make a call using speed dial from the call appearance screen press and hold down the speed dial digit for the number you wish to call You may release the button once the off hook icon appears on the highlighted call appearance line The function of the Send Button can be configured Either a short press opens the Redial...

Page 32: ...a number You may erase all or part of a number you have dialed in en bloc mode before completing the call To erase the last dialed digit press and release the Clear button To erase all dialed digits press and hold down the Clear button ...

Page 33: ...t the other person cannot hear you When the Mute icon is displayed the call is muted Press the Mute button again to unmute the call The Mute icon disappears If a call is on mute and you switch between the handset headset or speakerphone mute will be turned off ...

Page 34: ...TING A CALL ON HOLD 1 Scroll to the active line you want to put on hold 2 Press the Hold soft button The Hold icon appears on the highlighted line 3 Press the Resume soft button to retrieve the call from hold ...

Page 35: ...ume soft key 2 Press the Options soft button 3 Select the Transfer entry A new call appearance will be created and you will hear dial tone 4 Dial the telephone number or call the person using the Contacts or Call Log list 5 Press the Complete soft button or the End Call button to complete the transfer ...

Page 36: ...t to conference If it s on hold press the Resume soft key 2 Press the Options soft button 3 Select Conference from the Options menu A new call appearance will be created and you will hear dial tone 4 Dial the telephone number or call the person using the Contacts or Call Log list 5 Press the Join soft button to add the person to the existing call Depending upon how your telephone is administered y...

Page 37: ...ect Conference from the Options menu A new call appearance will be created and you will hear dial tone 4 Instead of dialing a number scroll to the call appearance you want to add to the conference 5 Press the Join soft button to add the person to the existing call Depending upon how your telephone is administered you may not have to press Join to add the person to the conference call ...

Page 38: ...onference In this case a hold user is added to the conference 1 Choose the person on hold during a conference call by scrolling 2 Scroll to the person on hold during a conference call 3 Press Join soft button Depending upon how your telephone is administered you may not have to press Join to add the person to the conference call ...

Page 39: ...phone User Guide 39 Putting a conference call on hold 1 From the main Phone menu call appearance screen scroll to the active conference call 2 Press the Hold soft button 3 Press Resume or press OK to resume the conference call ...

Page 40: ...s the Options soft button 3 Select the Transfer entry 4 Dial the telephone number or call the person from the Contacts or Call Log lists Displaying all conference parties You can see the list of all conference parties using the conf dsp feature 1 From the main Phone menu call appearance screen scroll to your active conference call 2 Press the Options soft button 3 Select the Details entry ...

Page 41: ...feature is not available on all systems If you do not see Silence when you choose a person you cannot mute that person 1 From the main Phone menu call appearance screen scroll to your active conference call 2 Press the Details soft button 3 Scroll to the person you want to mute 4 Press the Options soft button 5 Select the Silence entry 6 Press Silence to take the person off mute ...

Page 42: ...pearance screen scroll to your active conference call 2 Press the Details soft button 3 Scroll to the person you want to drop 4 Press the Options soft button 5 Select the Drop Person entry Refreshing a list of conference parties Display conference parties again 1 Press Details 2 Press Options soft button 3 Press Refresh ...

Page 43: ...in on a call in progress on those lines or answer calls on those lines directly from your telephone You may also make outgoing calls on bridged lines when they are not in use You can enable or disable logging of bridged calls see Call Log section in A menu Application settings Answering a call on a bridged line 1 From the main Phone menu call appearance screen scroll to the bridged call that you w...

Page 44: ...ton Making an outgoing call on a bridged line When you make a call on a bridged line you are using another person s line The caller ID may show the call as coming from you or coming from the person whose line you are using 1 From the main Phone menu call appearance screen choose the bridged line you want to use 2 Press the OK button 3 Dial the telephone number or call the person from the Contacts ...

Page 45: ...mples of the most commonly used Sending all calls directly to another number Send All Calls You can send all calls directly to another number typically your voicemail When the Send All Calls feature is enabled incoming calls ring once at your extension and go directly to the designated number which is set by your system administrator 1 From the main Phone menu call appearance screen scroll right t...

Page 46: ...of your display screen 1 From the main Phone menu call appearance screen scroll right to access the Feature menu 2 Scroll to the CFrwd entry 3 Press OK NOTE When you turn on the Call Forwarding feature you will hear a tone prompting you to enter the forwarding number 4 Enter the number you want to forward your calls to NOTE After you enter the forwarding number you will hear a confirmation tone To...

Page 47: ...tching name select the Next entry in the Feature menu or Continue entering letters to complete spelling the last name or until the name of the person you wish to call appears on the system message line If the name does not appear on the display after spelling the last name continue spelling the first name Press the button for characters not on the dial pad 5 When the name of the person you want to...

Page 48: ...e and cell phone at the same time so that you can answer office calls while you are away from your desk To use this feature your system administrator must first add your cell phone number to your profile 1 From the main Phone menu call appearance screen scroll right to access the Features menu 2 Scroll to the EC500 entry 3 Press OK to turn this feature on or off ...

Page 49: ...ts Contacts menu offers the following features Contacts allows you to find create or set up the speed dialing feature and manage Contacts entries Management allows you to create or remove your own number set up caller groups and check the memory status ...

Page 50: ...e Contacts entries are listed highlighting the entry matching your input 2 If necessary press the Navigation keys up or down to scroll to the entry you want 3 Once you have found the entry press the Ok soft key 4 Press the key as follows To Press the dial the displayed number key change the Contacts entries Options soft key For further details refer to the next page ...

Page 51: ...ions For details for these options refer to the next page Call Edit number Edit name Copy Set as main number shown if the category contains a number This option allows you to set the selected number as a main number Each entry in the Contacts may have 5 different numbers Mobile Home Office Fax Other The main number is a key number that represents the each Contacts entry Set as speed number shown i...

Page 52: ...e To insert a dialing pause for special phone services such as banking by phone press and hold the key P is displayed to indicate the pause 2 When you are sure that the number is correct press the Save soft key 3 Choose a number type using the Navigation keys up or down and press the Select soft key 4 Enter the associated name 5 When you are satisfied press the Ok soft key 6 If you want to change ...

Page 53: ...ring a Number in Idle Mode As soon as you start to enter a number Save appears above the soft key to allow you to store the number in the Contacts Continue the procedure from step 1 on Add Entry Contacts 1 2 section of this guide to store the number ...

Page 54: ...Navigation keys up or down to scroll to an empty location and press the Select soft key 2 When the Edit number option highlights press the Select soft key 3 Enter a phone number and press the Ok soft key Or to retrieve a number from your Contacts press the Contacts soft key Select an entry from the list and press the Ok soft key Press the Ok soft key to save it 4 When you have finished press the B...

Page 55: ...number allows you to change the number Edit name allows you to change the name of the entry Delete allows you to clear the setting so that no number is assigned to the key 3 When you have finished press the Back soft key or the key to exit Using the Speed Dial Feature When the idle screen is displayed press the number key 2 to 9 assigned to the speed dial entry and press the key You can also press...

Page 56: ...ge Password Menu 5 6 3 section of this guide Otherwise press the No soft key In the calling called state delete all menu will not be activated You cannot delete all Contacts menu in the calling called state 1 Select one of the following menu options by pressing the Navigation keys up or down and press the Select soft key All allows you to delete all entries from both the phone s flash memory and S...

Page 57: ...s the Select soft key The following options are available Melody allows you to select a melody to sound when a call comes in from a member in the group View image shows the image to display when a call comes in from a member in the group Change name allows you to change the name of the group This is possible for only other group 3 Change the setting as required and press the Select soft key 4 Repe...

Page 58: ...Avaya 3631 Wireless Telephone User Guide 58 Memory Status You can check how many names are stored in phone s memory When you have finished press the soft key or the key to exit ...

Page 59: ...ts you view the last 20 unanswered calls if the caller line identification is available The number or name if available displays To view additional details on a particular call scroll to the call and press the Select soft key The number date and time of the call are displayed By pressing the Options soft key you can also 1 call the user whose call record is displayed 2 delete the current call reco...

Page 60: ...The number or name if available displays To view additional details on a particular call scroll to the call and press the Select soft key The number date and time of the call are displayed By pressing the Options soft key you can also 1 call the user whose call record is displayed 2 delete the current call record from the list 3 save the number into Contacts ...

Page 61: ...available displays To view additional details on a particular call scroll to the call and press the Select soft key The number date and time of the call are displayed By pressing the Options soft key you can also 1 call the user whose call record is displayed 2 delete the current call record from the list 3 save the number in Contacts ...

Page 62: ...calls received calls outgoing calls To delete all call log entries scroll to the desired call log category and press the Select soft key Then press the Delete soft key When the confirmation message appears press the Delete soft key again to complete the operation When no items are selected and the Clear key is pressed you will be returned to the previous screen without deletion ...

Page 63: ...key move to the previous or next month Up or Down key and hold it down move to the previous or next year Left or Right key and hold it down The following options are available when you press the Options soft key on the Calendar display 1 Add memo allows you to add a new memo on the day 2 Go to date allows you to enter a particular date and then schedule an event on that date 3 View all shows all o...

Page 64: ...For further information about how to enter characters see Entering Text section of this guide 3 Select the category of the memo to be saved and press the Select soft key The following categories are available y Scheduler general scheduled events such as appointments or meetings y To do list y Call calls you need to make y Anniversary anniversaries to be remembered such as wedding anniversaries bir...

Page 65: ...nts To do list items Calls Anniversaries Press the Select soft key to view the memos If you have created more than one memo on the same day you can scroll to the event you want to view by pressing the Navigation keys left or right The following options are available when you press the Options soft key 1 Add allows you to add a new memo 2 Delete allows you to delete the memo 3 Edit allows you to ed...

Page 66: ...ns soft key 4 Scroll to an option by pressing the Navigation keys up or down then press the Select soft key Change the setting as needed y Alarm day place or remove a check mark on the day s of the week by pressing the Select soft key If you want to set a daily alarm select Everyday If you want to set a temporary alarm select Once alarm When you press the Ok soft key after selecting your phone ask...

Page 67: ...ep 4 to change each setting 6 When you have finished press the Back soft key or the key to exit Once an alarm has been set you can see the Alarm icon on the top line of the display To stop the alarm when it rings press any key When the Quiet Mode is activated the alarm tone doesn t sound But when you set a Morning call it sounds the alarm tone even if the Quiet Mode is activated ...

Page 68: ...tion To perform a calculation 1 Enter the first number using the number keys To erase any mistakes or clear the display press the Cancel key 2 Press the key to enter a decimal point or the key to enter the appropriate arithmetic symbol add subtract multiply divide remainder 3 Enter the second figure 4 Repeat steps 2 and 3 if necessary 5 Press the Equal soft key to view the result The result appear...

Page 69: ...Avaya 3631 Wireless Telephone User Guide 69 The result is rounded to six decimal places 6 When you have finished press the Back soft key or the key to exit ...

Page 70: ...tter when you press the 5 key once J K or L may be displayed The T9 mode automatically compares your keystrokes with an internal linguistic dictionary to determine the correct word thus requiring far fewer keystrokes than the traditional ABC mode ABC mode This mode allows you to enter letters by pressing the key labeled with the required letter once twice three or four times until the letter displ...

Page 71: ...ing a name in the Contacts To change to another text input mode 1 Press and hold down the right soft key indicating the current text input mode 2 Scroll to the mode you want to use by pressing the Up or Down key The Language select option allows you to change the text input language You can use the Add word option to add new words into the T9 dictionary Enter name Ok Eng 20 T9 Text input mode indi...

Page 72: ...de press the soft key or key or Cancel key 3 Press the Select soft key to confirm the highlighted text input mode Quickly Changing the Text Input Mode Press the key as follows To switch between the Press and hold the number and previous mode key symbol and previous mode key any mode Right soft key ...

Page 73: ...ing or deleting any keystrokes 3 If the word is correct start entering the next word Otherwise press the 0 key repeatedly to display alternative word choices for the keys that you have pressed Example Both of and me have the sequence of 6 and 3 The phone displays the most commonly used choice first 4 Insert a space between words by pressing the key 5 Continue entering the next word If Spell appear...

Page 74: ...nt to add using the ABC mode and press the Ok soft key The word is saved in the T9 dictionary and inserted in the input field 3 Continue entering other words in the T9 mode Smart Punctuation To enter periods hyphens or apostrophes press the 1 key The T9 mode applies rules of grammar to insert the correct punctuation Example The 1 key is used twice to display two punctuation marks l e t s e a t ...

Page 75: ...ess the key There are three cases Lower Case no indicator Initial Capital Capital Lock Inserting a Space To insert a space between words press the key Entering a Number directly To enter a number press and hold the number key Scrolling To move the cursor to the left or right within the text press the Left or Right key ...

Page 76: ...r the letter to the left of the cursor press the Cancel key You can clear all of the letters on the display by pressing and holding the Cancel key Returning to the Previous Screen When the text input field is cleared press and hold the Cancel key to return to the previous screen ...

Page 77: ...yping The cursor moves to the right when you press a different key When entering the same letter twice or a different letter on the same key just press the Right key or wait a few seconds for the cursor to move to the right automatically and then enter the next letter Refer to the table for more information about the characters available The characters vary depending on the text input language You...

Page 78: ...y Characters in the Order Displayed 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 Changing the Case To change the case of the next letter s that you type press the key There are three cases Lower Case no indicator Initial Capital Capital Lock ...

Page 79: ...To move the cursor to the left or right within the text press the Left or Right key Clearing Letters and Words To clear the letter to the left of the cursor press the Cancel key You can clear all of the letters on the display by pressing and holding the Cancel key Returning to the Previous Screen When the text input field is empty press and hold the Cancel key to return to the previous screen ...

Page 80: ...ext Press the key as follows To Press the display more symbols Up or Down key enter a symbol corresponding number key return to the previous text input mode Ok soft key or Cancel button Using the Number Mode The number mode enables you to enter numbers in your text Press the keys corresponding to the digits you want to enter ...

Page 81: ...m persists reboot the phone If it does not change after rebooting please contact your service administrator When you do not hear audio or only one way audio during a call Retry the call again If the problem persists reboot the phone If the problem persists after rebooting please contact your service administrator When the phone does not log on to the call server Confirm your extension and password...

Page 82: ...dex A Alert Type 11 A menu Avaya menu 11 B Bridged Calls 33 Button Description 7 C Call log 14 Call Log 18 Conference Calls 27 E Error tone 14 F Forwarding calls 36 FTP setup 15 I Icon Description 9 L Language 12 ...

Page 83: ...Avaya 3631 Wireless Telephone User Guide 83 M Muting a Call 25 P Phone Layout 6 S Send All Calls 35 SIM card 21 T Transferring a Call 26 U USB config 17 W Web ...

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