Normal wear and tear of the product
Force majeure
Abnormal use
Use of the product under conditions different from those for which it was manufactured, in particular, in
case of non-compliance with the conditions prescribed in the operating manual
Deterioration
Accident from shock or fall
Lack of supervision
Modification of the product
Improper use (such as the transportation of several persons on the same vehicle, descending from the
pavement, negligence, accidents, exposure to extreme temperatures or water, lack of regular maintenance,
without this list being exhaustive…)
Fault or failure resulting from a repair performed by a non-professional,
Fault or failure resulting from the addition of another item to the product.
For the problems listed above, a repair estimate will be sent to the consumer. Upon receipt of the estimate, the
consumer will have a period of five (5) working days to give his/her written consent to it. In case the consumer fails
to reply within this period, the product will be returned to the consumer at his/her own expense.
If the consumer gives his/her consent to the said estimate, the supplier will have a period of thirty (30) working days
to perform the repair.
In order to benefit from this warranty, the purchase invoice and a warranty claim including the delivery charges will
be borne by the customer.
WARNING:
A crash or other impact can put extraordinary stress on electric bicycle components, causing them to
fatigue prematurely. Components suffering from stress fatigue can fail suddenly and catastrophically, causing loss of
control, serious injury or death.
An advisory note to draw the attention of the rider to possible damage due to intensive use and to recommend
periodic inspections of the frame, fork, suspensions joints (if any), and composite components (if any).
WARNING
: As with all mechanical components, the electric bicycle is subjected to wear and high stresses. Different
materials and components can react to wear or stress fatigue in different ways. If the design life of a component has
been exceeded, it can suddenly fail, possibly causing injuries to the rider.
Any form of crack, scratches or change of colouring in highly stressed areas indicate that the life of the component
has been reached and it should be replaced.
For composite components, impact damage can be invisible to the user, the manufacturer shall explain the
consequences of impact damage and that in the event of an impact; composite components should either be
returned to the manufacturer for inspection or destroyed and replaced