4
Clear the headphones pairing history
If you have issues with the audio stream skipping or cutting out when using Avantree HS063, please try to clear
pairing history as following:
Turn on the headphones (Non-calling Status), press and hold BOTH “+” and “-” simultaneously for 5 seconds until
the LED indicator blinks Blue and RED. The headphone will then enter pairing mode automatically.
Troubleshooting
No sound with PC?
Set Avantree HS063 as the default device or output device on the PC.
When using HS063 to make VOIP calls through apps, please set HS063 Hands-Free as Microphone
and Speakers device.
No sound with Bluetooth transmitter?
Ensure Bluetooth transmitter and headphones are connected properly.
Check if the audio source is functioning properly.
- AUX & RCA output on TV – test with wired headphones.
- OPT output on TV – Set audio format to “PCM/LPCM” or turn off Dolby/DTS.
Change your TV audio out setting to External speakers / Headset.
Headphones do not pair with Bluetooth device?
Ensure HS063 is in Pairing mode – LED flashes BLUE and RED alternately.
For Bluetooth transmitter, ensure the transmitter is in Pairing mode – refer to its user manual.
For Smart phone, tablet and PC
- Turn the Bluetooth off and then on again.
- Delete “Avantree HS063 headphones” from your device’s Bluetooth list and then try to pair again.
Clear the headphones pairing history and try to pair again.
