AV Access HDEX40-L, User Manual

Page: 16 / 20

Trouble Shooting
12 services@avaccess.com
Trouble Shooting
Steps of Regular Troubleshooting Routine
1 Power:
Please make sure all devices are powered on. (source, extender,
display devices)
2 Indicator: Please make sure LED indicators of transmitter and receiver are
normal according to user manual.
3 Devices : Please make sure picture can be shown normally when connecting
source to display devices directly.
4 Cable
: Plug in and out HDMI/Cat X/USB cable or try another HDMI/Cat
X/USB cable.

Cat 5e/6/6a cable is recommended.

Please make sure Cat X cable is less than 50m/164ft.

Please make sure the two connectors of one Cat X cable are same
standard (IEEE 568B).
5 Compatibility:
Please test other source and display devices to determine
whether it is a compatibility issue.
Typical Questions
How to deal with cutting off when you connect USB device to receiver?

Please make sure your USB device is working normally.
 Please insert the power adapter to receiver power port instead of
transmitter since the PoE is not able to power on your USB device such
as hard disk.