Trouble Shooting
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13
Trouble Shooting
Steps of Regular Troubleshooting Routine
1
Power:
Please make sure the source, display and 4KIP100-KVM are powered
on.
2
Indicator:
Please make sure all LED indicators of 4KIP100-KVM are normal
according to user manual.
3
Devices
: Please make sure picture can be shown normally when connecting
source to display device directly.
4
Cable
: Plug in and out HDMI/Cat X
/
USB cable or try another HDMI/Cat
X/USB cable.
Cat 5e or above cable is recommended.
Please make sure Cat X cable is less than 120m/395ft when use the kit as
an extender, and HDMI Cable is less than 15m/49ft.
Please make sure the two connectors of one Cat X cable are same
standard (IEEE 568B).
5
Compatibility:
Please test other source and display devices to determine if
it is a compatibility issue.
Typical questions
How to deal with cutting off when you connect USB device to decoder?
Please make sure your USB device is working normally.
Please insert the power adapter to decoder power port instead of encoder
since the PoE not enough to power on your USB device such as hard disk.
